Channeladvisor

Channel Advisor Managed Services does not provide enough time for their assigned account manager to be effective.

With ten clients to manage for each account manager and a 30 minute weekly meeting, this allows just 3.5 hours to work on your account each week. That is barely enough time for implementation let alone training. That is why their timeframe for most things 3 months is out.

Managed Services does not mean managing the entirety of your account. They manage only setup of marketplaces and actions within the Channel Advisor platform excluding the bulk data management.

Your account manager may not be experienced enough in your industry to effectively launch your marketplace stores. Our industry has a lot of MAP (minimum advertised price) policies and did not think to suggest a profitability factor for listings, thus causing our store launches to sell products that are not profitable for marketplaces.

So, do not expect fast results.

We've always had a great relationship with ChannelAdvisor, and we recommend to anyone whose business is sufficient to warrant the cost.

Billing nightmare. Our company went out of business after using CA for 11 years. Our contract auto renews every year unless we cancel it. The billing date is in December, but apparently the renewal date was 30 days earlier in November. After so many years, all I knew about was the billing date. I didn't even know the renewal date was 30 days prior. Anyway, I thought I canceled in plenty of time before the billing date, but apparently it was only 3 days before the contract renewal date. They wanted 30 days notice before the renewal date. So now they want to put me on the hook for an entire additional year at $10k for services that I have not used in months before my cancellation notice. And I still have not used it nor intend to use it because our business is closed down. I don't understand their need to bill me for 1 year in the future for a service that won't be used. Now our account has been sent to collections. Horrible company to do business with. It's completely unethical what they're doing. Fashion Bloom / Baby Town

yes, dont do it at all, you will trapped in their contract.

Channel Advisor is a very cost effective way to integrate into multiple marketplaces. They have a great partnership with people like eBay, which helps us stay ahead of changes.

Channel Advisor has really helped our business grow. They provided a platform in which we are perfectly staged to expand our reach exponentially with less work on our end.

Channel advisor not only provides large amount of sellers for our marketplace platform but also makes business much more efficient and effective. Staff are super professional and know what we Marketplace wants and what sellers needs. I appreciate our partnership with Channel Advisor.

Great software that makes selling on marketplaces much easier

Best Software for Ecommerce

The absolute best way to get all of your products listed in all of the relevant marketplaces. Hands down.

Love the platform! Works great for all of our needs and helps us expand to new markeplaces very easily. Customer support is excellent as well.

This is a great company. They are easy to work with and have been very honest with me. They have more features than I could've imagined.

I think the services that channeladvisor supply are outstanding and although some might say they are a little expensive i think they are worth every penny and defiantly make my working life easier! The customer service is fabulous. They are very knowledgeable, professional and very easy to talk too. I will 100% recommend this company.

I highly recommend Channel Advisor. Their product is a big time and money saver. Their onboarding and customer service staff are excellent.

Great company and product. Highly recommended. Onboarding process was made easy with super team.

Very customer focused. They are fantastic partners. Our ability to scale and react to the market is directly attributed to their product, and more importantly, their managed services.

Great product and training has been good

Great solution for our company

Excellent! I would recommend this company to anyone!

Good Company – I have worked with them over 5 years. I do wish that their support was better – I usually figure out the issue on my own before their support even answers. I also think phone support should be offer as Channel Advisor is very expensive as they are a premium platform. But when customers are paying premium prices, the expect premium service.

Great company! Decent support and good marketplace coverage.

Channel Advisor is a wonderful company and partner for our business. They helped us launch quickly on Walmart & Jet and they are improving our Ebay business.

Excellent platform with outstanding customer service!

Excellent company. Has helped us launch and grown our e-commerce business at a much faster rate and scale. Their annual conference is also extremely insightful and informative.

ChannelAdvisor has helped out business tremendously. They have been extremely responsive and their knowledge of the industry has helped us maintain steady growth.