CB Reptile

Great experience! Good communication! Love my new friend- healthy, active- as advertised. I'd shop again. Thanks CB Reptile's!

Please do not buy anything from CB Reptile. First off, they have horrible communication. I put in an order on Saturday afternoon. According to their website, delivery would be on Tuesday morning. I changed my schedule at work so that I would be available. Come Monday afternoon I had not heard anything. I emailed, called, and texted. Finally, all I received was an automated text saying my order had a tracking number. By Tuesday morning, I had still heard nothing and there was no updates on my package. After trying over and over again to get a hold of them, someone finally answered and just said "whoops it didn't get sent out". I never received any communication from them about any delays and only found out because I relentlessly reached out. Once I finally received my turtle, it was not the turtle I ordered. I was supposed to get a 4-month well started turtle but got a very very new hatchling. The turtle also looked nothing like the photos on the website. All over this was the worst customer experience I have received and there was just a complete lack of care for the animal and the customer. I will not be using their services and I highly recommend you order from a company that cares about their animals and their well-being. In regards to the new turtle, he will be super loved!

Don't buy from these guys, I made the mistake and didn't read the reviews of this company. Ordered a juvenile BEL. Payed extra for a juvenile female. Received a baby MALE BEL. They either conned me or are ignorant. Maybe both. Customer service is horrible.

I bought the cutest hatchling turtle from them. He was doing good and he always ate but I noticed his shell was very squishy and there was white all over his shell. Just last night he was swimming a lot and there was tons of food for him to eat and there was no way he drowned. I noticed him scratching his face a lot and when I come in to check in the morning he's dead it's only been 2 weeks he's been eating fine and had many ways to get air there's only a few inches of water in the tank so that leads me to believe he came with parasites. They obviously don't care about their turtles because they sent me one with a squishy white shell I can't even believe he's dead do not buy here I'm sure most of their animals don't come like this but I feel horrible.

I ordered a designer veiled chameleon from CB reptile this year, August of 2020. I paid $250 that included overnight shipping. I did not receive my chameleon until almost a month and a half later even though the chameleon I ordered said it was in stock on the website. I called, texted, emailed numerous times to check on the status of my order and they continued to give me the run-around…"Oh, another 7-10 business days… we are having trouble with our breeders…" Well, I only ordered that chameleon because it said it was in stock and I wanted it within the 2 weeks. I let 7-10 business days pass and called again, asking where my chameleon is. They responded with the same, oh it is going to be another 7-10 business days. This happened again an THIRD time and at this point, I had purchased crickets and live food for my chameleon and all of it was dying off so I started to actually waste money so I requested a full refund and that they could keep their chameleon. They quickly responded with "OH WAIT! We just found one!"… OK like wtf? Was it hiding, why were they holding out on me? I reluctantly accepted and disclaimed that this chameleon better not be sick or damaged because if it is, I would rather take the refund. They said it was healthy.

The next day my chameleon arrived. I had everything set up to perfection in its habitat. I consulted with a vet to make sure conditions were right before placing my chameleon inside its terrarium. THE CHAMELEON LASTED A WEEK BEFORE DYING. It refused to eat, even though I provided plenty right-sized live feeders for the chameleon. It refused to drink even thought i had a dripper and mister system. It slowly died. It was a sick chameleon.

Overall, terrible customer service. I would recommend dealing with someone local as to not stress the chameleon out with shipment. These people are scammers and continued to ignore me and provide terrible customer service. I have also filed a report with the BBB. They need to be SHUT DOWN!

I purchase a Nosy Be back in June 28th they sent me my Chameleon, but UPS lost it. Three days later it was delivered dead of course. I tried to get UPS to pay me they never did. Then CB reptile offered to replace my Nosy Be it took awhile but finally got him. My kids and super happy with the little guy. CB reptile made it right I would definitely buy again and recommend them to all. Eating like a champ.

I ordered over 5 months ago and still have not received my panther chameleon, whenever I talk to them I get cop out responses like "we are waiting for u to receive the cage and other materials" I got all that 2 months ago and when I said that they replied with "we are waiting for a good time to send your reptile"

I ordered a baby Sulcata Tortoise from them and received it the next morning came healthy and very alert very great customer service DEFINITELY recommend

They sent the first bearded dragon quickly. Upon arrival the packaging was poor. The baby bearded dragon was in a circle container smaller than the dragon. He was cushioned with a paper towel and two pieces of tissue paper. He was not able to move and died less than 6 hours later. The next bearded dragon took over a month to arrive. I never received a shipping email or confirmation of arrival. I inquired as to what was going on, and 10 days later they responded to my email and told me it had been delivered. It was sent to the wrong address, with a signature nothing close to my name. After some impressive detective work from myself, I found him in a tote outside where he had assumedly been for 10 days. Since then he has been brought back to a healthy state. Customer service was zero help other than suggesting, "looking around for the bearded dragon". Not once did they apologize or explain what went wrong, and they never explained why they had shipped the dragon two weeks after I ordered it. I will never buy from them again.

I ordered a bearded dragon never received it and it still has not been shipped out. I sent an email to them and they said my beardie will be shipped out within the next 10 business days. That was a MONTH ago! 6 days ago I sent another email asking if there were any updates on my beardie. They have not replied.

I really love my new baby blue iguana,the buisness had it delivered by the next day,Hes beautiful and healthy

I bought a tangerine albino supergiant leopard gecko. It has a neurological disorder and came super skinny you can see his shoulder blades and barely has thickness to the tail. He's alive but didn't come in good shape.

Excellent customer service. High quality cages. The chameleon is perfect. It did take a little longer than expected but There is a pandemic going on. Anytime I had a question about my order and it's status. CB reptile always gave quick and thorough responses. Just got my chameleon last night and he is on his way to being well adjusted and is perfectly happy in his new home

I received my Bearded Dragon Fri. June 5th and he died last night. When he arrived he was very low energy and wouldn't wake up. He wouldn't hardly eat anything and never drank water. He was a baby and we understand that sometimes animals just don't make it but what bothers us is we left multiple emails expressing our concerns about our beardie. We ask for someone to call us and we left our number and I called and left a voicemail asking, "please call me back". All we got was an email telling us to leave him alone and don't handle him and make sure he had water. Well after sending more emails in concern and never hearing back from them we took him to the vet where they kept him for 2 days, finally dying last night of malnutrition. Thing is we had him for only 2 1/2 days before we took him in and they said he was too skinny for his length and bones were fragile from lack of calcium. I see other reviews that are good ones so why was I sent a sick Bearded Dragon, and why didn't anyone call me back like I ask? If we'd have know he wasn't supposed to be acting like he was wed have taken him to the vet earlier and maybe they would have had more time to rehabilitate him. Let's see if they stand by their guarantee.

I recently acquired a juvenile blue axanthic iguana from cbreptile. Shipping speed wasn't as bad As some people are making it out to be. Once the iguana was shipped, it arrived very soon after. I was not very impressed with packaging. He arrived in a bag within a box with wadded paper as insulation and nothing to regulate temperature, so he arrived a bit cooler than what I would have liked. They did not include any paperwork either, not even an invoice or care sheet. Just a tiny lizard in a box. I'd also ordered the "big baby", which is supposed to be 4-7 months old. Mine is clearly barely 3 months if that old, maybe 10-11 inches nose to tail tip. He was also moderately dehydrated upon arrival, as you can see in the photo, which does not happen overnight or during transit. That was very disappointing and quite scary to be honest, it speaks volumes about their husbandry situation, I'm hoping it's a fluke thing. I am a vet tech at an exotic veterinary clinic, so trust I know what I'm talking about. I had to immediately soak him and increase humidity in his enclosure. He does seem socialized which is a plus, he is not scared of me at all and was quick to explore and eat some fresh veggies and fruit, once he had hydrated a bit and basked in the heat under the humidifier for a couple hours. I love him to pieces already, I just really hope his health doesn't suffer any serious consequences from this. My dad who ordered him for me was told they only have a 2 day health guarantee, (they say 7 days online) which I already found sketchy, so I went ahead and told them about his condition when he arrived. Just in case. He seems ok now but you never know with baby reptiles…

So cons: packaging, lack of information, questionable health of animal, possible incorrect age of animal, and short (and concerning) health guarantee

Pros: price, prompt shipping, responsive to emails, and absolutely gorgeous specimen that seems to have been handled and socialized previously.

I gave 4 stars for now, It may change depending on how they handle this situation, and I may or may not recommend them to others and/or buy from them again. Currently I'm still thinking a small scale herp breeder is the best way to go. But I am happy with my little baby blue iguana and love him already. Let's hope all goes well!

placed an order on 5/08/2020 and have called multiple times. still have not received my pet, hardly no one ever answers the phone. when I finally got threw to them they stated they had sent me an email that the reptile I ordered was out of stock and they could ship me a different one,(never received an email) that was almost two week ago still with no reptile. I ordered a panther chameleon for my 10 year anniversary so I am very disappointed in this place. so im out almost $500 without an reptile

I ordered a baby pied ball python and not only did he come super fast he was packaged very nicely. The little guy is very beautiful and warmed up to us a lot quicker than expected! I have and will continue to recommend CB to others!

My experience has been one that's up and down.
This morning I received my beautiful ambilobe male and hes absolutely stunning and just so sweet.
The only thing that bothered me a little is hes a little older than I asked for. I purchased a juvenile which is supposed to be between the ages of 3.5-6 months. But I received a 7 month old. So I received a young adult when I specifically purchased a juvenile.
I plan on keeping him because I'm absolutely in love and hes sweet as can be, but I wish they would have told me ahead of time that he would be a little older.
When I checked out, I put in the notes section which color combo i would like(i was hoping for ybbb) which I was told was out of stock. (I then checked on the website to see if the ybbb were out of stock and it did not say so.) So I would be receiving a rbbb. Which was fine, I wasnt super picky about the colors. But still frustrating.
I also purchased a mist king kit, which I wasnt informed about it being out of stock till after I already purchased it.
When I asked if they could do overnight shipping for it once they get them back in stock, I was told they would only do 3 day shipping.
So now I'm out of the misting system (that wouldve made his transition here much easier) for who knows how long.
I also wanted to say that his heating pack in his travel box wasnt very warm when he arrived. It makes me wonder how long he truly had been in the box waiting for shipping.

Overall, I love my new little man to the moon and back, but I wish they would keep their website updated with what items are unavailable and be true to what they're selling. When asking for a certain age, I expect a certain age.

FURTHERMORE- I PUT THIS SAME REVIEW UP ON THEIR PAGE AND IT WAS TAKEN DOWN. THEY ONLY POST THEIR 5 STAR REVIEWS. I WOULDVE POSTED 3 STARS BUT FOR THIS. THEY GET 2

I just wanted to say how great these guys are at what they do. Firstly, they have the nicest tortoises and bearded dragons I've ever purchased and I've purchase multiple from CB reptile over the years. Secondly they're care in customer service is so much better than you'd expect and lastly, they've got a great responsible shipping department! My animals always arrive age and sound and on time. I would give ten stars if I could. Big fan of cb reptile since 2010!

I purchased 2 tortoises for sale from cb reptile last month and they arrived the next morning, well packaged, healthy and active. Their customer service also was very good at answering all of my questions quickly.