Cashforgoldusa.com

Very happy with this companies services. I was surprised how much I got for my gold and diamonds. I would highly recommend this company

I recently sent in a few jewelry items to Cash for Gold USA and had a disappointing experience from start to finish. The most important takeaway for me was that they use a different company name for their refinery, CJ Environmental, and that is the company with their BBB page and their real reviews, complaints, low rating, and lack of tactful, professional, honest customer service. This is the company to whom your mailer is addressed when you send out your items. Do yourself a favor, and review their BBB page before sending them any of your precious jewelry or valuables. I made the mistake of looking at a different company鈥檚 BBB page with a similar name (no 鈥淯SA鈥?in their name), so I missed out on the very informative complaints and negative reviews from their real page. They advertise heavily, which is probably why they can鈥檛 actually pay out any significant amount for your gold and other metal.

One positive – they send a mailer pretty soon after it鈥檚 requested. It鈥檚 mailed with a slow mailing speed, so be ready to wait about a week. The mailer to send it back also uses cheap, slow shipping with really spotty tracking. I packed up my jewelry in the mailer, and there was no form to fill out to verify what was included in my shipment or to verify that the items were my own to sell, which is something that even a pawn shop would ask and record. When the shipment to their facility didn鈥檛 show tracking for a few days, I reached out to ask if insurance covered my shipment if it were lost in transit. I was told to contact the post office myself, and nobody responded to my follow up question about whether it was insured if the post office never scanned or lost my package. Ultimately it made it to their facility, and I received notification at 9am on a Friday that they received it. When I hadn鈥檛 heard back by end of day Friday with a quote, I contacted them both by email and phone to say I wanted my items back and a tracking number sent. They didn鈥檛 reply over the weekend, and I followed up again. They don鈥檛 seem to return phone calls or answer their phone if you have an issue. I was given my quote Tuesday morning, which I declined immediately. It was about 1/3 of spot price for 14k gold jewelry. I had already asked to have my items back by this point, but I asked again. An automated email was sent that had a blank space where tracking info was meant to be. I followed up yet again to get a tracking number. Customer service did give me a tracking number, and my items arrived back to me. HOWEVER, this was NOT 鈥渞isk-free鈥?as they claim. My jewelry had rough spots that were damaged. I thought they were just accidentally damaged, and when I reached out to another (proper BBB accredited) gold refinery to process my items, I was informed that an acid test had been used on my jewelry, and that causes permanent damage. So if you鈥檙e unsure if you want to keep your jewelry or items, DO NOT send them here!! They will damage your belongings in the process of testing them using an outdated, cheaper technique that will cost you more money to get polished out if you want to keep your items or try to sell anywhere else. This was my first experience with mailing in gold items to a refinery, and I wish I had never wasted my time with them.

With gold at record levels I decided to sell some scrap gold I had. Unlike many uninformed consumers we are a commercial business with digital scales, the means to assay gold, and we keep up with current gold spot prices. First it took about 5 days to get the "mailer" which is very small. I had a hard time fitting everything in the supplied mailer. Second, the mailer goes USPS which took almost 4 days from VA to Mass and the same on the return trip back. At the time the mailer was received the spot price of gold was over $2K. To determine gold value using grams, it's 28 grams to an ounce, or 31. 01348 grams for a Troy ounce. Take the spot value divided by the gram amount of gold you have, equals the value for 24K, to determine value at 18k take the 24K value times. 750, equals the value at 18K, for 14K the gram value times. 585. Bottom line is I already had the weights and approximate value determined before I sent the gold. The amount offered by cashforgoldUSA, initially was below 50% of the spot value for gold! I actually hit the accept button on the acceptance email by accident but emailed them immediately to tell them I wanted my items back, the offer was a ripoff… crickets, zip, nothing. They would not return my emails. i called and they answered the call, after giving my name they asked me why I wanted my things back and I told them they were trying to rip me off. We went back and forth and they offered a little more for specific items which I agreed to. Not because it was great or fair offer, but because I just wanted to be done with these people. Out of state law suits are not profitable ventures for items less than 15-20K dollars, and they recognize this. You would have to fight with them in Mass. courts. So you read the great 4 and 5 star reviews… me too. Here's how they get those. Ever wonder why there are no reviews under 4 stars. Not because everyone is so happy with their deals. After they send you the offer and you accept, like lightning they send an email asking for a review. I tried to post one with 1 star, multiple times… would not go through, 2 stars same outcome, 3 stars, same. So they only accept 4 and 5 star ratings, making it harder to get an honest review of this place. Go to ripoff reports or the complaint board and you'll get a better understanding of this business. I would not recommend this business to anyone. RUN AWAY from these axxhats!! Don't believe the claim they pay 3x more than anyone else in this business. Absolute B. S, I happen to know that is a lie, they do not! I forgot, so you remember:"if it's too good to be true, it probably is". That said there are some honest, fair gold buying sites online. Unfortunately based on my experience, cashforgoldUSA is NOT one of them.