The guys behind the counter we're friendly, knowledgeable and said they would reset the phone and explained what that involved and the price and we was given a timeframe to return.
We returned to bad news that the phone software reset had failed and the guys offered to do this again and try it differently.
Again we returned and the phone wasn't behaving as it should so the guys said they'd give it another go so we left it longer just in case.
Sadly when we came back we was told that the phone couldn't be reset and the pre-existing damaged screen could be inhibiting the software.
We was advised that a replacement screen could help which we had already booked with Timpsons (that review is also on Trustpilot!) and appreciated all their efforts.
They guys did not charge us for any of their time (10am – 4pm with 3 software attempted) as they could not complete the reset and we was amazed.
Genuinely honest fair trading guys who know their stuff and are willing to help. We will always consider them in the future.
An absolute 5 star recommendation!
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