Carrolls Irish Gifts

Do not deal with this firm. After ordering goods worth over 鈧?00 nothing has been received after 3 weeks and no tracking number was ever registered by them After a number of emails all I get from them are stock issue emails telling me to wait. I have asked them to cancel the order and refund me as the goods were for a birthday gift which has now passed but have had no satisfactory response.

When I went to Carrolls Irish Gifts store last year in Dublin it was great – reasonable, clean, and decent service. I recently ordered online since I live in New York City. A cookie tin came with the seal broken and the cookies largely crushed, which was weird because the packaging was excellent. Tea cups ordered were missing all together. I was told the cups order would be refunded – never happened. Nothing was done about anything so sadly never again. Too much money for no assistance with problematic orders.

Absolutely awful awful customer service. Had a parcel sent to Bristol when it was meant to go to Donegal and not one person tried to contact me to arrange a proper delivery. Absolutely awful will never be ordering from the website again

Ordered a few bits for a friends birthday. Items were shipped so quickly however upon opening the parcel seen that they had sent the wrong product. Contacted them explaining the situation and got such a quick reply. They then sent the correct product the very next day At no extra cost and let me keep the wrong one too. Everything else in my order was perfect and the customer service was one of the best I鈥檝e ever had to deal with! Will definitely be ordering from again!

I ordered 3 t-shirts which were a little tight. Instead of exchanging the shirts I had to returned the shirts, get credit to my card and then reorder the correct size. In the time it took the price of the t-shirts went up substantially. They would not honor the original price. They said tough luck, there's nothing they could do. So, beware their customer service is lousy!

I ordered a baby gift on March 23, 2020 to be shipped to Canada. I live in the U.S. Gift has not been received to date. I realize with COVID things are slow but it's been almost 4 months. I guess my order was cancelled because the billing address defaulted to the same as the shipping address but with my name. I was never notified of this. I was never notified that the order was canceled. Just got a message from my cousin that she never received it. I went on the website yesterday and re-ordered the gift. I used Paypal and again the billing address keeps defaulting to the shipping address and not my address. I use Paypal all the time and this has never happened to me. I can't get anyone to e-mail me back to let me know how to rectify this. I just want the gift delivered before the baby is too big to wear the items I purchased. Very frustrated with this company.

We can find absolutely everything there! Heaven! The guys in the store are very helpful and friendly. They know their stuff! Not even mentioning that there is always a good deal.

Keep the good work guys!

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Ordered some Guinness glasses. The order was processed and dispatched the same day. Quick delivery and the goods were well packaged and protected. Got exactly what I ordered, quickly. Very impressed

At the end of my trip to Ireland, I bought some gifts and souvenirs at Carroll's Irish Gifts in Dublin on O'Connell Street. However, when I came home, I realized that some postcards where missing and another item wasn't in good quality. It was no problem to send the items which I wished to be exchanged back and order some new ones instead. They have always been friendly in the communication via e-mail. Now, I am only waiting for one more item which has to be sent to me (as forgotten), but I am sure it will come to me.