Carpetright Nederland

Carpetright or Carpetwrong it should be has a horrible way of doing business. At least the one at Spaklerweg in Amsterdam but I am guessing that it is the same all over.

First of all their sales personal are pushy and rushes you into making decisions and even adds things to the order before asking you and then only quickly rush through it.

Also when carpetright advertise free installation of floor, be aware that they do not include the laying of even the under floor in this "free" service. And yes, they charge oh so much more for the other services, not to mention their prices for the other products that you need – some of them up to a 500% mark up to other shops. So much for free installation.

After being rushed by one of the sales people, Bas, he promises that the installer will call "today or latest tomorrow" since we make clear that we need it to go pretty fast. Nobody calls! The day after we call them and they promise to get back to us again the same day or the day after. No call. Two weeks later they have still not made an arrangement for the fitting. When my wife calls them they are rude, lie and tells her that we have to "compensate" them with 900鈧瑄ros if we cancel even though they have done absolutely nothing (apart from insulting my wife).

The next step will be to call a lawyer.

I purchased blinds for my entire house; 10 in total. Carpetright had someone install the blinds. Two keep falling down. Carpetright will do nothing to fix the situation. I will not make another purchase at Carpetright.

Terrible customer service. We never get an answer, in the shop they don't even acknowledge you even though you stand there for 30 minutes trying to get their attention. Our roll blind was picked up 5 weeks ago to be repaired or replaced and nothing? No answers on the telephone and eventually when you talk to someone in the shop, they can't give an answer, nothing. So where is my window blind? Nobody knows!! Ridiculous company and no values.

We had our whole apartment completed with real wood flooring, which was fitted by subcontractors of carpet right in Amsterdam. There were issues from day one, and still months after the install I am having to correct the poor quality they provided. Initially, marks and chips were in the floor. The cuts around the edges were horrendous, when I mentioned that they didn't use the right tool for it, he even agreed. This makes no sense. When I pulled the lead contractor up on this, his reply was he didn't do it, the other guy did. Considering he was in charge, is a ridiculous thing to say.

This went on for a long time and the agreement was for them to do the skirting boards for free, that was fine. However when they filled down the back edge, they left it a mess, it was like they'd done it for the first time. Still having to clear the mess up that was left and re-fill it myself. Also there are still gaps in between the flooring throughout the home, which is infuriating.

Honestly such bad craftsmanship!

Also there is an area where the flooring was not tight enough together, so they came back to correct it. Whatever they did clearly didn't work as the flooring is still coming apart. Shocking.

Advice, go somewhere else. If you have already purchased, make sure an employee installs the flooring, not a subcontractor. An employee will do right by the company, a subcontractor is just trying to get in and out in the quickest possible time.