Carpet One Floor & Home – Asheville

They were helpful and did great work.

They are terrible. Worst installers ever. Customer service is a joke. I would never use them again.

Initially we had issues communicating with office staff but in the end work was done on time and as promised. We only had carpet stretching done and were surprised they wanted payment in advance because no materials were ordered but worked this out.

Terry was an awesome installer. Very professional. Kind. Considerate. Jessica was gracious, friendly, knowledgeable and helpful. Everything went very smoothly. My floors are gorgeous. I am happy. Thank you.

The carpet is fine, and it looks good. However, we incurred many expenses after the installation of the carpet. There were holes in the walls, paint on the walls was married, closet and bedroom doors needed adjustment, and we needed to buy a new vacuum cleaner.

Salesman was attentive and helpful with design layout. Installers did an excellent and very thorough job.job

Ed at Carpet One was wonderful to deal with. He showed up when promised and gave us a prompt estimate at a great price. We were trying to match hardwood with our existing hardwood floor. The installers were excellent. You would never know the floors were not layed at the same time. I would highly recommend this company if you want an outstanding job at an affordable price.

Everyone we have dealt with at Carpet One has been great, from the sales staff to the installers. I highly recommend them.

Ben Foster was a great sales rep for us鈥攁nd the men he sent to install our Forbo linoleum were professional and meticulous in their work. We could not be happier with the service and the product.

The carpet is just gorgeous. The only hiccup was getting the installation scheduled because at times it was hard to reach the scheduler to make last minute changes.

I worked with Erica and had an exceptional experience. I looked at one particular brand of gym flooring, and they found me a comparable product at a much better price. Erica was prompt, efficient and communicated very well. The covering arrived earlier than expected. My only subtraction was the relative difficulty getting an installation date, and I attribute this to the few qualified techs that can install this product.

I'd work with Erica and Carpet One again with no reservations – they're a good company.

Salesperson, Jessica was knowledgeable about the choices and helpful in making a selection. She kept in touch throughout the purchase and installation. The installer, Mike, and his team did a great job with the installation. Our experience with Carpet One on this and past projects is that they definitely stand behind their work.

Our experience at Carpet One was wonderful! The staff were helpful in showing us samples of what we might want and then explained the importance of the proper padding. The two installers sent to our house were prompt, courteous, and fabulous in their work. They moved moved our furniture quickly and got to work. We were amazed at how rapidly and efficiently they did their work. We are pleased with the quality of the carpet and the quality of the inst

I would recommend Carpet One without hesitation. From the time I walked into the store I felt a sincere interest in making sure I got the carpet I was looking for. I felt listened to and all my questions were answered. They were very helpful in letting me take samples home with me. Once the decision was made to work with Carpet One scheduling went without a hitch. They were reliable and dependable. We had a 2 man crew replace the carpet in 3 rooms and they were professional, skilled and very nice to work with. Ours was not an easy assignment and they did a beautiful job!

The product is amazing and the installers were perfect!

It was a great experience start to finish and I鈥檇 buy again in a heartbeat.

No complaints, the showroom folks & the installers are experienced professionals.

Ask for Jessica! She goes out of her way to accommodate your needs!

Jessica is a fantastic sales rep. She communicates well and appears to work very hard on behalf of your customers. The installers did a nice job with our carpet installation and we are very pleased with the final result. Because the experience was positive, we just placed a new order for LVT.

Erika was easy to work with, Terry did a great job with installation

Fabulous service with a smile!
Thank you,
Dean

Great communication. Great customer service and follow up. We changed our choice of flooring a couple of times due to technical issues. They took it all in stride.

From the advice we got on carpet selections, to measuring, to the installation, the result of the carpet that was put down is excellent. It is perfect and more beautiful that we ever expected it to be.

Great job! Love our floors!

We had been searching for a specific type of tile without success until we got together with Carpet One. We had a little bit of hiccup in the installation on the stairs, but otherwise the experience was just great.