Carnival Cruise Line

This has to be the worst experience I've had with carnival and I will never NEVER book with them again!!! For my first year anniversary with my wife that I planned before covid they canceled my cruise line which was understandable, so I had to eat up my PTO hours and request another week off from work in order to book with them as soon as possible in October, a date which they offered that one could go sailing, one would think that everything would be fine and not worry but no, the cruise was once again canceled and I was terribly disappointed that they only offered future cruise credits again as compensation ( which they had first offer that to me the first time they canceled my cruise ) after many phone calls to customer service having to wait 40+ min later, I finally was able to speak with supervisor alli who at first was friendly and courteous, typical for a supervisor and nothing less expected, then when I explained to her my situation that this was our first cruise together for our first anniversary she told me in a somewhat condensending manner that carnival has no control over the pandemic and like I said to her I understand but how can I as a customer have trust in you again when you have canceled on me twice and haven't offered me any incentive other that just booking another cruise line to receive compensation? How is that making me the customer feel that you are trying to gardener my trust back? And that's when supervisor alli says ( cutting me off mid sentence bluntly ) that she didn't not have to give me back my refund that that in itself was a compensation and that my cruise credit that I received previously with carnival was gone in the air, how horrible was that response " supervisor alli " that was horrible customer service and with this encounter me and my family will never book again on carnival cruise lines, I hope those reading the reviews will do the same!!!

I hope this company realise how much damage is being done to the whole travel industry by a small company like Iglu, cruise companies should get together and sort out Iglu who are not issuing refunds

I wish I had read the reviews about AON before purchasing this insurance. I purchased this insurance as part of my package with Carnival. I would have never purchased this insurance if I had read these reviews.. We were totally ripped off. I purchased "trip cancellation insurance." Due to Covid-19, our trip was cancelled. I submitted my claim . It took several months to respond to us declining payment. I resubmitted for review and was denied again. It's unfortunate that this company is still allowed to do business. I will contact Carnival in hopes that they will stop recommending this company.
Awful!! Totally take advantage of you.

This is on the customer service end only. I called and it said it would be a 15 minute wait and asked if I wanted a call back. I said yes. I waited 30 mins and they called back, automated again. I waited another 30 minutes for the call to take place while listening to elevator music. Awful service.

For our 50th wedding anniversary, I booked a cruise on the Carnival Radiance (through Cabin Clearance Store), which was scheduled to leave Barcelona May 30, 2020.It was paid in full in October 2019. The ship was being built in Barcelona and due to the virus was not ready to sail. So in March Carnival cancelled the cruise. We waited patiently for our refund while calling Carnival and our booking agent. Unfortunately both Carnival and the booking agent had very little to offer, with the exception of polite soldiers who gave excuses but had no answers. I finally contacted my credit card company which has started the process of returning the money I paid and Carnival owes. The fact that the cruise was cancelled in March and a full refund was requested at that time, there is no excuse that a refund has not been issued. This is no way a business should be run if they want to keep customers!
This experience has left a bitter taste in my mouth and although I have previously sailed with Carnival, I will not do business with Carnival again. It is apparent, that Carnival has no regard for their guest or outside agents that book cruises for them.

I would not advise anyone booking a carnival cruise as if there is a problem and your cruise gets cancelled they are not are delinquent in refunding money and will not do anything to rectify their problem. Our cruise was to Europe at the end of May and Carnival cancelled in March and we requested a full refund at the time and filled out the form as requested. Neither the travel agency that I booked through or myself can get anywhere with carnival. I had to file a dispute with my credit card companies as Carnival is not a reputable company to do business with. I would not recommend you to anyone.

After booking an Alaska cruise and having over $7,000 into it our refund was a little over $5,000 and after waiting 40 minutes on hold with Carnival Cruise Line I have no explanation why we did not get a full refund

We were also on cruise R003, and told full refund would be given. Contacted company several times but still no refund given.
Could not fault how we were dealt with on the very short bit of the holiday we had but customer service is disgraceful

This Company is great! Always goes above and beyond to give you the best experience possible. Prices are good too.

Hi I鈥檓 writing you requesting my deposit be refunded this is my second time asking that my deposit $150 giving back my dad was very sick and unfortunately he has passed away . And now you guys has officially cancelled the cruise .my booking # 7JHR51 . It would be very appreciated My Step mom Would not have ever canceled but life is very short and never know what tomorrow my bring .

If I could give it less than one star add would booked a trip for the family 1st vacation on about to Cozumel Mexico was told that it is cancel so we opted to get the refund so that we could do something with our children before they go to school because carnival doesn't have anything going out before then got the re find full refined told me it's gotta be 7 to 10 days I waited 7 and 10 days and guess what no money so I called back and the lady had the audacity to tell me that nobody is working everything is closed and it could be up to 90 days are you kidding me so I can't take my children on vacation that we have saved for because you all are doing refunds right now I need somebody to contact me about this and make that refund appear backward supposed to be or my next steps will be with a lawyer I don't remember my booking number but my name is lejeune sweet you should be able to look it up that way

tedrrible way to treat loyal customers, we were on curtailed cruise R003 we were given a letter from the captain saying full refund in 10-12 days from 11/03/20 then it became 25 days then 35 day then 60 days and still no refund! not even an email to explain anything!

Our cruise was cancelled due to covid-19 by Carnival. I submitted the online form for a full refund and I have called them on 3 occasions and have yet to get our refund! Booking #F78TF9, sail date was 4/12/20-4/19/20 out of New Orleans. I guess it is going to take legal action in order to receive it ! It's such a disappointment being a platinum card holder from a once dependable company!
DK

I can鈥檛 thank Carnival enough for their excellent customer service and generosity in these uncertain times.
Yes my cruise has been cancelled due to Coronavirus. I was kept informed by Carnival and offered a full refund or a future cruise credit (FCC) The future cruise credit will include $600 to spend on board.
I have chose the FCC And Cannot wait to sail with Carnival.

In uncertain times and being faced with a global pandemic I feel the way a company treats its customers speaks very loudly about their integrity. Carnival has had excellent customer service and has always been kind and courteous with their interactions. They have solved any issues and have always treated me with respect. I will continue to remain a loyal customer.

Due to this COVID-19 several people in my bookings have lost jobs and are quite scared to go on cruise, until all this COVID passes. I called and cancelled 5 bookings (cabins) and was told that my deposit which I gave was not refundable nor could I receive a credit for future bookings. I travel several times a year on different cruise lines and Carnival as well. This was the first cruise line that was unable to work with me on these issues. I am terribly dissappointed in Carnival and will think twice before booking with them in the future. I will be alerting all my friends and family that travel from Galveston not to book. I usually do not give reviews but, I felt that due to certain circumstances not in my control, Carnival was unwilling to even help me or my fellow passengers out.

Very Bad Business

I booked 2 balcony rooms for $3000 in October for a 5 day cruise in May. I cancelled in February due to the covid situation, I was told I would get my $2400 refund & the deposit would go to a future cruise. I was also told that I would be getting my refund in 7days. It changed to 30days, today I called after 60 days of no refund & was told it takes 90days. I was given to a supervisor who told me there's no time frame not even 90days cause millions of people want their money. She got mad at me for telling my husband we wouldn't be getting our money & hung up on me after I agreed to do their servey.

I am very disappointed in Carnival and how they have responded to the COVID-19 Pandemic. We were scheduled to go on the cruise 03/12/2020, but due to our whole family previously having a virus, in addition to the huge influx in COVID-19 cases, we decided to cancel. I called and explained to the Representative and Manager that my family was in no condition to travel as we all still had lingering symptoms, in addition my husband and I both have pre-existing conditions. So it was in our best interest not to travel due to MEDICAL reasons. I do not think it is fair that we are not eligible to receive a full refund, yet Carnival made this option available for people who were scheduled to cruise after 3/12 ( and per the reviews most of those haven't been processed). Considering that no one knows for sure when we will be able to cruise again, I would like to get a FULL refund of $3,000+ that we paid for the cruise. I have cruised with Carnival in the past and thought that I would make this a yearly thing for my family of 5, but at this point with the way we have been treated, we will NOT set foot on another Carnival Cruise ship again.

After my cruise was cancelled on March 14th as all cruises were I have not been contacted by carnival, I have tried numerous times to contact carnival and cannot reach anyone. I just want to speak with someone about my account. I was not notified the cruise was cancelled I read about it on the news. Customer service has been very poor

Due to COVID 19 I had to cancel my cruise and was promised that I was going to received my refund. In the beginning of March they said it would take about 7 to 10 business days. Then a call was made mid-March they told my daughter about 90 days. I called the same day because that's unacceptable and the young lady advised me that my money will be refunded and that she submitted it. Now it's April 2nd and nothing. Called this morning and the young lady now tells me that they don't know when we will receive my money. This was going to be my first cruise and now I know not to deal with Carnival Cruise Lines. I will be contacting the BBB about this.

Finally went on my first cruise and unfortunately I was sucked in with the lower prices of carnival. I don鈥檛 recommend this cruise like at all. Didn鈥檛 know until last minute we weren鈥檛 going to grand Turk and changed our itinerary with out letting any of us know until AFTER we boarded the ship. Missed Halfmoon cay got a 20 dollar credit what a joke. Worst spa facilities ever.
The dining staff was great but food was very bland and dry.
They had a decent amount of events but if you鈥檙e not into clubs you definitely won鈥檛 like it. Casino is very small not much of a variety. Some of the table games I鈥檝e never played. When I asked how to NONE of them spoke English.
I turned 40 and this cruise was supposed to be fun and exciting. Turned out to be nothing but disappointment.

I don't like how everything is being handled. I understand Carnival is a business. My cruise was booked for April 13–18, we had until March 31st to decide on cancelling, as the letter stated. In actuality is the dates was broken down for a certain discount. I was told that up until March 15th, I would receive 1051.00 back and the 834.00 would go to a future cruise. After the 16th your refund would get less. This is not the consumers fault, so regardless we should get our money back. Also we wouldn't be able to go to the ports we booked, Carnival picked what was available to them. I booked for Jamaica specifically and Carnival couldn't go. I truly understand that it is a loss for the Cruise line, but please consider your patrons.

I need my money they are try to do what they want with my money. I don鈥檛 want to go on cruise and they have to clean get new beds pillows by April 13 th need all my money back . They trying to sill people money not right

Ike glasgow

Carnival cruise refusing to refund deposit on a sailing scheduled for November 29,2020 boycott carnival cruise!!!!

Deborah Varner
CCL Booking #B81LT3
Carnival Sunshine
Sail Date 06/04/2020
Cancel Date 03/22/2020
Concerns as age is late 60s/70s with health concerns, needed to cancel. Requesting refund of the $450.00 deposit back to credit card on file.

Kindest regards,
Christy R.
NLG/WTH