Carlease Rent A Car

I hired a vehicle for one week in June 2020 by paying 1 week's rental and AED 1,500 in security deposit (using my credit card). The rental process was smooth. Returned the car after 1 week and they informed that the security refund will be promptly processed after 15 days. Now, 4 months are over and the security deposit is still not returned. They give some excuses of back log when calling. Other than that no proper response or clear answer on when I can get the deposit back. There is no one ready to answer you. I smell some sort of fraud. I am now looking at where I can lodge a complaint. So, please be careful when you swipe your credit card or leave a deposit with them. What you see when you approach for hiring is not what you experience when you ask for security refund.

The WORST company I have ever dealt with in my 15years of living in Dubai. Stay away from this company. They will charge your credit card without telling you. They will mess you around for month with deposit refund, and deduct costs from it that you are not even aware of….and then leave you chasing the deposit thereafter. Their customer service is non existent, their care factor is zero. I really don't know how they are still in business.

I concur with many of the negative comments about Carlease. I had nothing but issues with their customer Service since taking out a long term care lease – thankfully the agreement is finished and I've handed the car back. This was over 2 months ago and to date, they still haven't refunded my deposit. I notice that many reviews reflect that they have not paid deposits back to honest people who hired Carlease vehicles in good faith. This is not a hire company I would recommend and will certainly not use it again.

Very good quality cars even if they are old but that鈥檚 why I got an awesome price. Thanks Carlease!

Carlease service is very very poor we return the Van to them in Feb 2020 and there is some refund of AED 2700.00 i am chasing them since Feb 2020 and today Sep month is finished but still they are not giving me my refund even there staff doesn't have courtesy to reply of my email and phone call's.

Daily i am calling but no response every time some new excuses they are making.

This was my second time using them and I love their extra touches – like their tag, the driving guide they give me. Its all awesome!

Great service and staff. Had an issue with the car battery and they fixed it right awar

Some times quirky, but always responsive and always trying their level best, which is more than I can say for my experiences with the other guys

I've heard nightmares about how other companies are dealing with COVID. Carlease also had trouble but you could see that they were trying their best

I have been with CL for over 3 years. First 2 years service was great. Now, the employees are changing all the time, they don鈥檛 speak proper English and service is absolute rubbish. 5 times car broken and they don鈥檛 seem to be able to put it right. Their hart in the right place but people working here are just not competent enough. Shame really

Trustpilot you need to give the option of Zero Stars.

This company is a disgraceful excuse for a car leasing company. Getting your deposit returned is an ongoing process lasting months and months of emails that do not get answered, calls which get transferred to numbers that never answer.
They are basically trying to steal the money, hoping that people give up chasing or in the current climate are leaving the country,

They state they are busy, don't see how if people look at the internet reviews.

They respond to every good review, presumably because they write them themselves, why not respond to some of the bad ones like a proper company would and give satisfactory customer service.

Excellent service at Carlease. Friendly staff and they are always willing to help!

I've been renting cars on and off since 2016 and have never had a problem. They seem to have gotten stuck a bit during the lock-down en-route to Abu Dhabi, but can't fault them for it

Horrible customer service, refund not given for Deposit over 7 months.
Covid staff reductions is their excuse, and that they are working on it. But no sign of refund.

NEVER TAKE CAR LEASE

Attention, this company – Carlease will take your deposit (500 usd) and will never give it back! I鈥檓 trying to return the deposit back for 8 months (starting from January).
Never ever think to rent the car here!

FRAUD…FRAUD & FRAUD…………. Never Ever Use This Company. Waiting for the deposit money from last 10 month. Complaint in Consumer Platform.

Really impressed with the car and liked that I could read details about it before booking

Fraud. Not returning your deposit at all

They do not return your deposit! I rented a car out on 21st March, till now I am waiting for my 1500 AED deposit. Not only that but a couple months later they took out an excess charge of 2457 AED. This was on the 19th May 2020. Upon calling they said it was a mistake and error, I have been chasing up ever since for my deposit and excess charge, till now 19th June 2020, nothing has been refunded! Absolute FRAUD! Would NOT recommend using this company at all to anybody!! They now keep saying they are backlogged due to coronavirus, which is an absolute LIE because many people have experienced the same issue before the pandemic from reading previous reviews! Will now definitely be going to the UAE police to report this company for FRAUD!!!

Oh just to add! I also hired a car and it did not have seatbelts in the back, when I contacted to tell them their exact words were 鈥淯AE models of this car do not come with seatbelts.鈥?JUST ANOTHER ONE OF THEIR TERRIBLE CUSTOMER SERVICE I HAVE HAD TO DEAL WITH!

WORST COMPANY- DO NOT EVER RENT FROM CARLEASE- DUBAI. I returned my car in FEB 2020, till now they dont refund the deposit. Have called so many times and sent email, no response at all.

They are horrible company to deal with.I returned my car in Jan and till now they haven鈥檛 return my refund.They are cheaters taking in people money fraudulently.I want to know how to complain abt these cheaters

This is by far the worst company I have ever used for car rental. They have fraudulently taken three large payments from my account which have not been returned three months later. I returned the car two months ago and I am still waiting for my deposit.
This company owe me over 5,000aed.
I have opened a case with DED but they seem to be dragging their feet also with getting my money returned.
I am Disgusted to read that this is the regular occurrence from this company and my mind is blown how they are still operating.

No management will take my call and all emails are being ignored.

DO NOT RENT FROM THIS COMPANY!
I wish I had read the reviews before using them!

They will not return your deposit even after 4 months.
I rented and returned a car from Carlease for 4 days in Oct. 2019 without fault or fines. It is now April 2020 and I am still calling or following with them to return my initial deposit of AED 1500, result was typical email that next week.
I have opened case in DED and following with DED.

I extremely recommend to everyone to avoid this company at all.

Carlease stole a lot of money from my bank account : I rented a car in October 2019 using my credit card. After that, Carlease took twice big amounts of money from my bank account without my authorization. When I raised a complaint, they said that someone inside the company took the money "by mistake" and that they will reimburse me. Today, more than 6 months after I returned the car, they neither reimbursed the money which was stolen from my account, nor they gave me back my deposit. A total amount exceeding 5300 dhs (more than 1500 US Dollars).

Carlease stole a lot of money from my bank account : I rented a car in October 2019 using my credit card. Few weeks after I gave back the car, Carlease took twice big amounts of money from my bank account without my authorization. When I raised a complaint, they said that someone inside the company took the money "by mistake" and that they will reimburse me. Today, more than 6 months after I returned the car, they neither reimbursed the money which was stolen from my account, nor they gave me back my deposit. A total amount exceeding 5300 dhs (more than 1500 US Dollars). I do not recomment to deal with them at all !