CARFAX

Disappointed. This is a dealership I鈥檝e gone for five years to have service done on my Camaro and have always provided complimentary reviews. I decided to give the Sales department an opportunity for my business, but instead, I get a 鈥榮leight of hand鈥?number done to me.
I asked why, that on the contract, only $10,500 was typed in as trade-in value, and not the agreed upon of $11,400? Answer was that I was given discounts from dealer fees and such, adding up to the $900 not shown.
I also wanted to know why a partial refund for the two years paid towards registration on my Camaro had not been noted? Answer was that he, Mike Ghannoni (finance), would see that a refund would be mailed.
I asked Alex Nogales to email, or mail me paperwork that details the discounts applied that covered for the missing $900 on my trade-in.
I鈥檓 still waiting for the above mentioned refund, as well as a written explanation as to what the fees and such were, where I saved $900.

What a great place to purchase an Acura !! I found my Acura A-spec on Carfax.com drove 75 miles from Philadelphia late on a Saturday and was greeted at the door by Freddy, the used car Manager, as he knew I had a long drive, and was on my way. He had the A-spec ready for my test drive, as he appraised my 2011 TL. He handed me over to Tito, who was awesome. Friendly, informative and immediately like a buddy. Freddy gave me exactly the number I had in my mind for my trade, so that made the start of the process easy and honest.

Tito worked the deal, we closed, and Carlos in finance worked his magic and the deal was done. After taking delivery there was one small issue that needed attention. They drove all the way to me, dropped off a 2020 loaner, picked up my TLX, repaired it and had a friendly driver take it all the way back to me (Thanks Jerdy !!) Buying a car can sometimes be a headache, but not at Open Road Acura. There was no pressure, no attitudes, and the entire staff I met was friendly and courteous. This is my third Acura in a row, and I know when it's time for the next one, I'll drive the extra miles to deal with this awesome dealership !! Thank you Freddy, Tito and Carlos the superhero !! I love my Open Road Acura A-spec !!

Their review of a vehicle helped to get me swindled our if 6k from Excalibur auto sales in Palatine Illinois. The review stated it was 5k under going rate. Also they would buy back if certain issues were present on the vehicle. So the vehicle was rusted out in the rear and very unsafe to drive. The engines is leaking coolant, indicative of a blown head gasket… essentially this vehicle should鈥檝e went to the junkyard. And CarFax is complicit in this with their stellar review. I鈥檝e left several messages about this and waited and waited for their response.. but nothing. So here I am.

Promotion Trap with one-year Agreement and no Exit Option :
The carfax in the name of promotion trap the small dealerships and customers and get signed the electronic agreement with low price so-called promotions for a few months and get a one-year agreement with high monthly billing. They can not alert you that your promotion period is going to expire and when you hit by ACH in your bank account and call the carfax mangers they said the promotion will end and you can not exit till one year from this agreement which is a trap and there is no option as we discussed over email and phone, we cannot continue with this price please cancel my account and discontinue billing they said you can not exit from the signed agreement till one year time period. For Carfax kind of organizations not deserve to closed-door options especially in the current COVID-19 scenario.
Please be careful when going to sign any agreement and promotions with Carfax.
There is no option left to hold bank draft and monthly billing through the bank and no solution provided by even the Area manger of the carfax.

total rip off ,took my 39.99 via paypal and never sent report NO 'CUSTOMER SERVICE 'HELP AT ALL

Carfax sucks never use this site rip you off took my money and never gave me a report. They suck

Carfax posted a false report about my van saying it was a scrap vehicle and likely was a scrap yard clone. I contacted them via their website four times and provided documentation of their report being false. After four weeks NO RESPONSE. I cannot sell or trade my vehicle with this report on the books.

Bought a used car from a dealer that does a basic vehicle report (lets you know of salvage title, accidents, owners, etc.) He buys from auction and only marks his vehicles up $4-600 for quick turn-around (bought my current car for $2k under value). Went to check Carfax, said it had 26 "history reports". This lead me to believe there were 26 maintenance reports, thinking this car had been taken care of before me…well I wanted to know what had been serviced and this is how they get you. Spent the $30-40 for the report and 23/26 of these history reports were registration, renewals, and emissions testing (which is not required in my county and easy to pass). 1 was a 5 mile Dealer Delivery Inspection, and 2 were "Vehicle Maintenance" that gave no details of the work that had been done 50k miles before my purchase. Might as well have sent me an email saying "your vehicle has 26 CARFAX reports!" because then I for sure would have known it was spam!

I was charged twice for the same service, trying to talk to a human being in there company is impossible, no1 answers phones and they have a answering machine set up to receive messages that they do not respond to.

Carfax has inaccurate information on a vehicle that I purchased new. It was discovered when I went to trade it in. Trying to get this fixed is impossible. I waited 6 weeks for a response which asked me provide proof of a towing or repair receipt. Impossible since the car was never towed or repaired. I responded accordingly and this has never been resolved. Defiantly effected my trade in value. I would like to know what sources Carfax uses. They don't take phone calls and don't try to understand the issue. Very frustrating. This company needs regulation.

Requested a CarFax, submitted by e-mail and payment, got a message that an account already existed under that e-mail. Tried numerous times to contact CarFax, never received a response and never received the CarFax. Do not recomment using this company.

Honestly 1 star is more than they deserve. I have a 2014 Wrangler that I am trying to sell then all the sudden my buyers lender gets a red flag. They say that my carfax report says the jeep was claimed as a total loss. I have never had a 1 cent payout for anything on my jeep. After many hours trying to get in contact with carfax they tell me it will be 7-10 business days for review.

CarFax shows in my history that repairs were done on my vehicle when no repairs occurred. I contacted the dealership to ask how did it show when none were done. I was told that no one at the dealership provided them with this information. I have been trying for over a week to reach someone at Carfax to get it removed. The only way to contact them is by submitting on inquiry online. There is no phone number as their website says no phone calls on email or fax. Website does not tell you how long it will be when someone calls you. This is bad business from Carfax.

I signed up for a 1 car report $39.99, but was charged $99.99. I noticed right away and so didn't complete the process to get the review on the car I wanted. I wrote to them and said someone else in the family was able to get the report for me and that I wanted to cancel. Within a few days all the money was refunded. Thank you Shanice and Carfax.

horrible site you cant search for what you want its like a bartender that dont serve what you order.

BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.

My credit card information was hacked when using carfax beware!!!!!

I spent hours searching for cars on CARFAX and was finally ready to buy a vehicle. When I called the dealerships, not one of the cars was available. They were all sold.

A dealer told me CARFAX keeps vehicles on its website even when the
cars have already been sold.

That's frustrating and a waste of your time.

Wow! I also requested 1 report and they charged me for 6 at 99! It's been 3 days and no one has responded. I already reported it to my CC. But after reading all the bad reviews I will request a full refund and get a report from the Car company.

I paid for 1 Carfax report, as soon as I clicked the paid button they charged me for 5 @ $99!!! Why would I want 5 additional reports???? I sent them an email requesting a refund and have not heard back. This is definitely a scam and will be disputing this with my Credit Card company!

Great car great review!

I wanted 1 $39.99 report They Charged $99. AFTER you put you're card info in and hit accept for the $39.99 you clicked on it tells you they Charged you $99! for 6 reports. THIS IS A SCAM!!!!! I will be contacting my credit union and the BBB. I thought Carfax was legit and an honest website. BEWARE!!!!

I purchased a vehicle from Carvana on January 29, 2017 with a clean Carfax report. In December 2019 I decided to trade in the car and purchased a Carfax report. I was shocked to see that Carfax had added a "Damage Report" dated 9/27/2016 or 4 months before I purchased the car from Carvana. In other words Carvana had sold me a damaged car. I contacted Carvana and sent them the copy of the Carfax report with the 9/27/2016 "Damage Report" . Their response was to offer me an amount $3000.00 less than the KBB average trade in value for the car without this late inserted Carfax "Damage Report". More about the Carfax late inserted "Damage Report". It was incomplete, only included a diagram with damage outlined 3/4 of the way around the car and a remark highlighted "NOT ALL DAMAGE IS CAUSED BY AN ACCIDENT. GET THE CAR INSPECTED BEFORE YOU BUY. Now that would have been nice to do but I bought the car 4 months earlier when there was no such "Damage Report" inclusion in the Carfax report. Carfax is a worthless service entity. And if your buying a used car get a signed agreement with the seller that a Carfax report does not provide all damage that the car might have.

I purchased a 2017 Nissan Sentra with extremely low miles at the Auto Nation off of Hacks Cross in Memphis, TN the very next day!! Thank you sooooo much for your honest input in ALL of your vehicles. I am ecstatic about my purchase! I recently got an email saying that the car that I was interested in was sold, but guess what? It was me who purchased that car!!!馃榿馃槀 Thank you again and keep up the great work as I really got THE BEST OFFER on any car that I've ever had. From a very Happy Customer

Buen servicio