Because of badly outlined laws in the Netherlands, organisations like Carex feel like they do not need to follow any normal duties & responsibilities. Tenants get exploited & abused to the maximum extent!
In the eyes of the law (Antikraak Wet) you are not treated but a lease-lender as a lease-lender you are not protected at all (Geen Huurrecht). Carex knows this and exploits their customers.
Maintenance: The do not feel responsible for any maintenance of the building. In my case this resulted in a collapsed roof (would have ended deadly if we were there) widespread mould through out the building, asbestos though the whole building. They shutdown central heating during winter period to save money for the owner (they do now own their buildings)
Privacy: Visiting/Checking on us without any notice in advance at several occasions, even if we confronted the organisation that this is against the constitution (Nederlandse Grontwet Article 10) they disregarded our concern. Forbidding all tenants to have visitors with pets.
Trying to charge money for periods outside of the contract. We already moved out and the contract was over (even after we confronted them, they did not payback)
If you are not fully dependend to fix a place to live fast, I highly recommend to rethink becoming a customer or a "tenant" with an organisation like this. Espetially because you are not saving money. Renting with substitution from the goverment is in most cases cheeper and you are better protected.
Our case is one of many: It is unbelievable that it is lawful to treat people/tenants like this. It is time something changes. We need more attention on how organisations like Carex treat their customers and their buildings.