CareerAcademy.com

I was going to sign up but read reviews here first. When I called them up for info about the course I was interested in, they were pretty helpful….. until I brought up how I'd read that some of their courses had technical issues. Immediately they started using patronising analogies and blaming the students' computers for any issues, and just basically not even entertaining the thought that their courses would have ANY issues or inconsistencies in them (despite tonnes of reviews saying they do have them). I just found the complete unwillingness to listen and the tendency to cast blame immediately on the customer without even reading the reviews first or looking at the potential issues VERY suspicious. If they were genuine, they'd WANT to hear / look at the bad reviews, so they can fix things. Instead it gave me strong seedy salesman vibes, sadly.

As others have shared, avoid Career Academy. They have terrible customer service and it appears the company prides itself with retaining fees from customers who immediately cancel after the auto-renewal occurs. Most reasonable companies issue a refund (or at least a partial refund). However, it seems Career Academy has a business model designed to profit on auto-renewals. Therefore, they do not send email reminders prior to your auto-renewal. Also, when an issue is raised, expect this company to point to terms of agreement. A customer reserves the right to cancel a service. Reasonable companies respect this right and issue a refund (even with an auto-renewal). In sum, CareerAcademy is terrible. Stay far away! This company prides itself on profiting from customers who do not remember to cancel auto-renewal.

I've been a member of CareerAcademy for a year now taking their Project Management Course. The speaker is very knowledgable and the layout of the course is exactly the same of the PMBOK guide so I really appreciated that. During the years time I studied this course I only had 2 problems. #1. The website doesn't always work and it seems like most of the time it will disrupt in the middle of taking a quiz! #2 Customer Support is unhelpful and VERY rude. When I reached out to customer support about their site not working the representative kept talking over me and offered no assistance other than "our system is working fine, so it must be a problem with your computer". Overall I would try another course with them, but the experience was far from perfect.

I signed up with a promo code and shortly after began getting error codes and cannot get to any portion of their website. This started on Tuesday, and I STILL cannot gain access. What is going on???

Warning, if you sign up for Career Academy, before you do anything else, do yourself a favor and call them or email them and ask them to please, or better yet, demand, that they TURN OFF AUTOMATIC RENEWAL of your membership. If you do not, at the end of the first term of service you will be billed again automatically whether you want to renew or not – a potentially nasty surprise!

Unlike a lot of places, Career Academy defaults "auto renew" to ON and it is easily missed because they bury that little jewel deep in their service agreement. For naive guys like me who sometimes mistakenly take open honesty for granted (I know, silly, right?), its surprisingly easy to overlook.

When I belatedly found that I had unknowingly been billed for a renewal that I had not overtly requested (and cannot use) I contacted them and they simply denied a refund and cited their fine print like they will probably do again here when they see this review. (See below.)

Yes, to be truthful, they are correct, it was my error. If you look very, very deeply into the dank dark bowels of the service agreement, its there in tiny font, "automatically renew" per their very effective and greasily slick legal team. It was foolish of me to causally and blindly trust someone that I was earnestly looking forward to doing business with so that I could expand my education. I recommend that you do not make the same mistake. So lesson learned, read the service agreement – all of it – pay attention and be careful.

Otherwise, despite gaining costly experience as to how some institutions might theoretically use ethically debatable practices to potentially glean money from the naive and unsuspecting, I rate the quality of Career Academy's actual courses as only mediocre or mixed. Not bad but just not that good either. Simply put, there are far better online schools with far better reputations. Do your research, you won't regret it like I now do.

But again, if you still wish to use Career Academy, then I highly recommend that the very moment you join to IMMEDIATELY tell them TURN OFF "auto renew" before you eventually get charged a second time for a renewal you may not want. I hope this review has helped you make a better, more informed choice.

The staff was very helpful with setting us up. They stayed on the phone with us until we were able to login the site portal. Nothing short of excellence. Thank You

I made the signature despite not having seen the content here already reported. I ended up not using the signature against bad content. but to my unhappiness, they have a condition of automatic renewal of the signature and I was surprised with the renewal of another year of a bad content. in contact with them after realizing the debt on my card, I was informed that the renewal can not be canceled. It is unbelievable the stolen that they carried out and I wish that other potential customers read this site before to take any business with this bad site.

I am currently working in the tech support field. CareerAcademy.com was recommended by a friend. I found their training videos very helpful to me on various network admin and Infosec subjects. I have been a member for over 6 months now and I am impressed by their very experienced video instructors and the amount of knowledge that I have gained so far. I am happy to say their online membership is a great deal for IT training and cert preps. My only reservation is that there is no offline viewing options for members as of today.

Got a great Groupon deal for my PMP prep. I am happy with their customer support and quite impressed by the course presenter for their project management training series

Yes, another dodgy company that relies on providing a sub standard service and auto billing you for it, hoping you won't notice the renewals. Legally, regardless of any terms and conditions they may have, you have to notify your customers before you take a payment from them. Not 3 seconds before you take the payment but at least a few days so they have the option to cancel or renew.

Clearly this company is not GDPR compliant so you won't be able to use them in a few months anyway and with a bit of luck they will get a hefty fine.

When i raised a query, they just said they can't do anything about it and rather than try and make me a happy customer and give me reasons to stay, they just threw some terms and conditions at me, unaware obviously that their terms are not actually legal.

Well, there is more than one way to skin a cat.

CareerAcademy.com is unethical and has shady billing practices, sub-par and boring videos and error-filled quizzes with answers that contradict their materials.

On signup, they force you to agree to automatically renew membership but don't tell you anywhere except buried in the fineprint at the very end (you know, in the 'terms of usage' that nobody reads – and they know it!). Then they don't send you any reminders that they will auto-renew you (even though they claim they do) and when they charge your credit card again, they refuse to refund you and tell you you should have read the fine-print.

Everyone should question businesses that earn money by strong-arming customers through unfair contracts, rather than relying on good service and happy customers. Shady businesses who care more about contracts than customers don't deserve your hard earned dollars.