CARCHEX

We are repeat customers, which should tell it all.

In our first 鈥渢erm鈥?with CarChex the salesperson and a customer service rep (Larry P.) were very helpful and treated us as valued customers. Ultimately, when one of our vehicles needed a covered repair we were amazed by how painless the entire experience was! I confess that I wondered when the bubble would burst, but it never did.

So, when our warranties expired we just called CarChex without hesitation.

Our salesperson this time around (Patrick F.) treated us with the cheerful professionalism we have come to realize is characteristic of the staff at CarChex.

We are very satisfied customers.

My partner and I are going to be looking to purchase a 2021 Honda AWD in late March 2021, we have contacted all the local greater Greensboro, NC Honda dealers and asked them to call us in mid-March to set up a test drive and discuss the other prices that we have received for the 2021 Honda AWD vehicle.

DO NOT SIGN UP WITH CARCHEX- THEY ARE NOT WHO THEY SAY THEY ARE!

I've owned many vehicles, most of which I've purchased extended warranties for through the selling dealer. In my most recent car purchase, a 2013 BMW 135i with just 40k miles, I decided to opt out of the warranty the dealership was offering and sought out to find my preferred plan instead. After much research, I was convinced CarChex was the right fit for me. Reviews on BBB, consumer affairs and other reputable agencies praised this company. After speaking with the representative and getting clarification on many of my areas of concerns, I purchased the titanium coverage (bumper to bumper some exclusions apply).

Fast forward 6 months and 3k miles, my car starts to experience a few problems. Rightfully so, I took my car in to a reputable BMW dealer for diagnostics. Per contractual agreement, I鈥檓 subject to rental reimbursement contingent on claim coverage. The diagnostics returned with several components on my vehicle needing coverage, i.e. Trailing arms on both driver and passenger side, coolant sensor and reservoir and a new window module regulator. An inspector was sent from CarChex to confirm these indeed were faulty prior to approval but was given confirmation they all qualified for coverage.

*THIS IS WHERE MY EXPERIENCE WITH CARCHECX TOOK A TURN FOR THE WORST! *
Five days have passed since the initial diagnostics. During this time, I鈥檝e been driving around in a rental provided by the dealership. Confident my claim was covered per my contract; I didn鈥檛 think twice on taking the dealer up on the rental. I received notice from the service advisor as soon as word came back from my open claim, the verdict was that carchex would only cover a 3rd of invoiced total (labor and parts). In disbelief, I immediately call carchex to discuss further in detail. It was then when they disclosed my policy is not through carchex but instead Royal Administration Services, Inc. (a company with ONE star rating on BBB, CSR, CA). Still unsure of what I was being told, I got passed along from rep to rep with hope to get more clarification. CarChex DOES NOT HANDLE THIS CLAIM, they鈥檙e just the scouters. They then sell you off to a third-party administration company with their own set of guidelines some not disclosed on the initial contract. They鈥檒l try and convince you a PDF was sent to your inbox but really, it鈥檚 an Adobe link that prompts you downloading adobe. I have Adobe installed on my computer and manage hundreds of PDFs a day. Had this indeed been a real PDF, the contract would鈥檝e opened properly after clicking on the link. Customer service at Royal is despicable! They鈥檙e inability to communicate with professionalism is mind boggling. They have no sense of respect for you, the consumer. To sum up my story, I paid a 6-month premium to a company who falsefully represented me. Regarding my claim, they will NOT cover OEM replacement parts (not disclosed on my initial call despite me asking specifically), instead comparable parts to the year and make of the vehicle aka USED parts! No dealership will ever sell or install used parts on your vehicle as this will later be a liability to them. As for labor, they only cover the number of hours detailed in a manual they reference, one that鈥檚 not very realistic. Additional hours will NOT be covered! Furthermore, the inspector sent to the dealership did NOT perform a thorough inspection. My claim for the coolant light and window module were both denied because they were unable to duplicate these occurrences despite it being present at the time of drop off and pickup (they argued with me and even told me I was being irrational for not believing them).
To put everything into perspective, I was quoted by the dealership $2100 and 12 hours of labor for all parts and labor whereas CarChex/ Royal only approved $431 and 2 hours of labor! Car rental was also on me as 2 hours of labor does not justify means for a rental. Unwilling to pay $2K out of pocket for something I should鈥檝e only paid my $50 deductible, I asked my car not to be worked on and that I鈥檇 pick up in the afternoon. I was still held liable for the diagnostic fee of $200 and $286 for the rental, neither approved for reimbursement. I immediately canceled my plan with carchex/ royal. I refuse to continue paying a monthly rate for the crap service I received. They鈥檒l always paint you the perfect picture to try to sell you on their product, they鈥檒l verbally agree to things later not included in your written contract (if you鈥檙e lucky to receive a physical copy). Before you consider carchex, think again. If nothing else, I at least hope this review entices you to look further into them before committing.

I was very happy with the sales team in getting me a decent price that was competitive with other extended warranty providers. However, when i tried to call a week before my 30 day money back guarantee was up to cancel my policy, because i found a better deal with increased mileage available in contract, i was steered in a direction of waiting another week to make the decision. I agreed, and called back today on the 4th, this being the last of my 30 days to cancel my contract with a full refund, and i was placed on hold from 4:15 clear up until they closed at 5:00, at which time my call was automatically disconnected! I feel that this was purposefully done to prevent me from being able to cancel my contract until tomorrow; at which time they can then say that i'm not entitled to a full refund…. I'm leaving a review on here in hopes that it offers a paper trail as to my intent that was denied and on the date that still entitles me to a full refund. I will update their rating in a positive way, that i now place at 3 stars, if positive resolution is given back to me that wasn't afforded on my attempt to cancel during their normal business hours.

I paid $189.95 for someone in Arlington, Texas to inspect a 2006 Audi A3. They omitted a 18" long crease on the hatchback, and obvious oil leak, a missing factory skid plate other damage on the left facing front corner, and a parasitic battery drain, a broken control arm on the front passenger side which also affected the driveshaft that needed replacement. I file a complaint with Carchex and they never responded. This happened in 2015. I just thought people should know what type of scam they are running.

I was treated very professionally. All the people were very clear in the difference of Endurance with the other warranty companies (ie. $15,000 coverage).
I know I made the right choice!

Tashaun Stanfill was very professional and knowledgeable. He did an outstanding job
Thank you !

This is my second claims denial with Carchex. I have a plan that covers the power train on my vehicle and the claims person immediately told me the camshaft position sensor was not listed as a part under the power train .What an overrated company.I wish I had tried carshield or any other extended warranty company. What a waste of a monthly payment.

I have not received anything from you guys except this no paperwork, corespondence or anything

Past experience with CARCHEX.
I decided to get coverage for my recently purchased 2007 Volkswagen Passat.
Looking forward to the good help I have received in the past from them.

CARCHEX comes with a recommendation from Jeff Ostroff (carbuyingtips.com), which inevitably elevates them among the peers. CARCHEX offers attractive exclusionary coverage, but it comes at a whopping price, comparable to the dealership quote. Working with Eric Pinkney was a pleasure: quick and thorough follow-ups, informative no-pressure explanations. In the end, did not buy coverage from Endurance, but consider them as #2 of the companies I requested quotes from. Again: expensive.

I switched my Extended Warranty to Car Chex on my 2006 DTS for protection. I paid the premiums for 3 years totalling over $4000. For 3 years the ran fine. Then there was some problems. We had to fight to get them to pay for items in the contract they were supposed to cover. Some things they declined that were supposed to be covered. The sales people lied to us upon selling us the contract and continue to do so. I am a senior that I thought was buying protection but was ripped off. Terrible company.

Carchex has awesome awesome customer service .Great prompt response all i had to do was call.,They took care me and my car's needs. The service center was paid on time..no issues. I will always be refer carchex to anyone I know馃槏馃槏馃槏馃槏

Since I just got the service and haven鈥檛 used it, how can I rate it? I will say, that I was told that I would quickly receive and email detailing my policy and I still haven鈥檛 received it. So hopefully it鈥檚 great, re-ask in two years and we鈥檒l talk.

Very helpful and trustworthy company! I definitely recommend!

Im so happy with my new bumper to bumper warranty it took me 10 min to purchase and now my investment is covered…..

I bought what I thought was an exceptional extended Warranty through Carchex. I had a $600.00 part inside the engine that is not covered because it was not a listed part. On the other hand neither was listed in 'what's not covered". I spoke to their third party administrator to no avail, then her supervisor. I then called Carchex and their customer service was of no help. If this one part had failed I would probably have to replace the whole engine. Of course that would be so much more costly than the one part! Be very careful. I think Carchex is somewhat of a scam. Customer service is not their priority.

very pleasant experience..no pressure and explanation of available plans was very good… I will recommend to friends and family

I purchased this warranty but yet they choose to not cover anything. 2nd time i had issues with Carchex. Never again

terrible…

I thought i was buying a plan that covered the essential to a car running and find out that i did not. Talk to a manager who pretty told me i did not know nothing about my car or any other car. He told me that i am not a mechanic and i did not put my car on lift to find the problem. My call was base off of why one thing was covered and other things surrounding that component was not. I did not and still do not understand that. In this back and forth he then tells me all i have is Deluxe package. I did not know there was know that there was two additional package above the deluxe. After i hung up and tried to call back to cancel and get my money back, no one answer the phone except one guy who claim he could not help. I am furious and feel like i have wasted money on a scam

Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!

I purchased their extended warranty in 4/19. Paid 170.00 per month never used it until 5/20 just to tell a reputable car dealership that their not paying for anything. With no reason why, called and called and still haven't spoke to anyone yet. Rented a car because it's in the warranty as reimbursement. Ended up paying out of pocket at the dealership and for car rental. Someone needs to contact me asap. I want a refund. If your thinking about this company don't do it. Those commercial are bogus and full of crap.

This company is horrible.. Paid over $3000 for my warranty, however every time I needed their help , I was told the part was not covered.. Even told me that I purchased a out of date warranty when I pointed out what was covered on my silver plan.. Horrible horrribe and true liars…$tau away from this warranty are you will be sorry you wasted all you money…. Horrible

So I bought a warranty with this company without doing my research, and had nothing but the worst experience. They deny your claim and refuse to refund you for unused warranty. Their salesperson and employees working for them are complete liars and never seem to be happy when talking to customers. This company should not stay in business.