Carbonite

I was a Carbonite customer for 2 years, most of our work is to sync to physical drives, and the program did well in this job, the main con is the pricing was very expensive. now we use a product called GS richcopy 360, the price is very competitive and the license is for one time forever. and the important thing, it does the same job which we were use Carbonite for.

I was a carbonite customer for many years. Early on I felt it was a good value. Today I discovered that all the files from my old computers were no longer being kept. They only keep what is on your most recent computer. As storage has migrated to the cloud and other hard drives, they just drop it. Now I view their service as a complete waste of money.

I've been a Carbonite customer for four years. When I first joined, if I needed a hard drive back up sent to me, it was $9.99 and I received it within 48 hours. I was told to go ahead and keep the drive. Just recently, I needed same and requested it on 11/23. Was $9.99 but drive was sent via priority mail and received on 12/2. I was advised that it needed to be returned within 21 days to avoid a $129 charge. Yesterday, 12/14, we received an email that if it wasn't received back by today, we'd be charged. I called and spoke with customer service to inform them that I hadn't even received it until 12/2. We did return the drive today and they were ok with that. I, however, am not ok with the money grab that Carbonite has become. There are other services that do the same and I will investigate those rather than to auto renew at my expiration. The service they provide regarding sending the data via hard drive was a good option rather than days of downloading. But considering what they charge for the yearly subscription, to increase the price (apparently you can pay $29.99 for overnight service, which wasn't advised to us) since we're already paying a lot for the subscription, doesn't seem like a good value. I don't need to buy their hard drive for $129. Best Buy has plenty of those for less.

Been using Carbonite for years and was always glad I had it. That is until I needed it. It鈥檚 the weekend. My Outlook files are corrupted. No worries. I have Carbonite. However when I try to download the files I need it takes over an hour and 3/4 way though, download failed. Cannot get support because they only work Monday thru Friday. If you have important files, I urge going elsewhere.

I have 2 Mac's in the house. It took 3 months but I finally resolved the backup problem with one of them. Now the other one refuses to back up. I've gone thru their directions, and it backed up on time in a month. They want to have a remote session where they will take control of my computer–I don't think so. Requested a partial refund, got an emphatic no, we don't do that. Unfortunately I'm just going to have to bit the bullet and totally get rid of this so called back up. It just doesn't like and IOS operating system. Just get an external drive and use Time Machine, it does the same thing. And if you want a cloud based back up, use ICloud–you know that will work with a MAC.

It's December 2, and Carbonite still uses Covid as an excuse for absolutely TERRIBLE customer service. Yesterday, the wait time was 55 minutes, left a call-back #, no one ever called back. I have a priority case because my entire back-up was erased from the Carbonite system. I pre-paid a full year, so it's not for a lack of $$. I'm now on hold a second day. Was transferred over to as a priority. Been on hold now for42 minutes. I'm cancelling. This company is the WORST!

It worked fine for a year, then I upgraded to Catalina and, kerflooey, it stopped working. I followed all the instructions to allow file access, reinstalled the app and spent an hour on the phone with upper level tech support, to no avail. Switched to Backblaze and haven't looked back.

This is a terrible service. If you are not a technical person you will never be able to use it. I am an author. All of my books, photos and covers are gone because I failed to do something (still not clear what I did wrong). I have a major nightmare now. Fortunately, one of my vendors (not Amazon!) allows me to retrieve my materials. This will take weeks. Carbonite response: "Sorry about your luck." Don't bother. Back up to a real cloud. This service sucks.

Carbonite got too expensive for me so I declined to renew my membership. I contacted Carbonite for a refund since I was in the 30-day window from the automatic renewal.
To get the refund I had to call, then get an email, then call about the email only to be harassed about why I am canceling and who am I with now. Ridiculous effort to quit and get my money back. Poor customer service, Carbonite.

I have been a Carbonite customer for 7 years. Every year my bill got automatically deducted from a credit card I had on file with them. During my last billing cycle they claim to have notified me that my credit card had expired, and as a result permanently terminated my account with my 33,000 files! I couldn't believe it when they told me this. When I asked them if they could resend their warning emails so I could see them with my own eyes, they said I'd have to take it up legally with their marketing department. I have never been so disappointed and dissatisfied as a customer in my entire life. The entire reason this business exists is to help people feel safe and secure about their information. They were completely resigned to the fact that there was nothing they could do to help me recover my files. They took my money for 7 years and I lost all my files. This should never happen to anyone. I'm in shock that they were so unhelpful!

I purchased a business account with carbonite back in March of 2020. I paid $287.99 to the company for 1year of backing up. I had complained to the company since a few months after that I was frustrated with not being able to back up what I wanted to back up. They had a default for a drive and it was using all my space from that drive and not the drive I wanted it to back up. I kept having this problem over and over and they had someone reach out to me to fix the problem, but every time, it was a quick fix and then in the next few days, I would get the same message that they cant back up my files because I need to pay more. But the drive that I wanted it to back up only, I had purchased enough space. I called them totally fed up more than once and said I wanted to just cancel and they convinced me to keep trying to work with the software. This month, November, I asked them to please just pro rate my money back from here to the March coming up. I didn't even ask for a full refund. They said they have a 30 day money back guarantee. That 30 days is dumb if they keep telling you they can solve the problem and then a few days later its a problem again. I will never do business with carbonite again. The rep just kept saying they would only be willing to make sure that I didn't get charged in the future. But this company did nothing for me and I never got anything out of the $287.99 I spent.

I have been using Carbonite since 2011 thinking I was SMART backing up off site. What they did not tell me is that there were files pending… MILLIONS of files in fact. I would get monthly updates that my files were "SAFELY BACKED UP".. well now its 2020 and my computer crashed. My hard drive was bad and my files are all corrupt. No worries I thought, I have CARBONITE! Well, after trying to download the files for weeks I requested them to send a hard drive to speed up the process. I got the hard drive but it came with mostly empty folders. They lost over 25 years of my hard work. All my husbands company's marketing files, including photoshoots that has cost THOUSANDS of dollars, not to mention all my freelance files and personal files so many things I can't even wrap my head around it… I have basically lost my 30 year career as well as ruined my husband's company. I want to throw up. All Carbonite can say is sorry. They had the nerve to offer my 2 new years. Like I would EVER use them! So bottom line if you do use them make sure you don't have a lot of data and make sure you have a second back up source. but I am OVER THEM!!!!!!!!!

MacBook Pro Users beware – This product does not work! I signed up and paid for the version that includes external drive… After 45 mins on the chat it became clear that Carbonite does not work with Thunderbolt.. the ONLY ports on the MAC. Not to mention in the 45 mons the tech had me do 3 workaround..literally I have to reach the freaking articles to figure out how to get the BASIC Carbonite to work for the MAC! What a terrible company that appears to take people money even when they KNOW that the product will not work for them

I've been using Carbonite to back up my files for the past several years. My hard drive finally died, and I thought, "Well that sucks – but at least my files are backed up!"

That was not the case. Carbonite backed up SOME of my files but not even close to all of them. I'm missing a LOT of important stuff, and it's going to cost me $1200 to get my files recovered by a data recovery business.

Basically, I've been paying them hundreds of dollars per year for the past several years for them to stand around twiddling their thumbs doing jack. Would not recommend to my worst enemies.

I have HUNDREDS of THOUSANDS of files – how was I supposed to manually keep track of whether or not they were backing up ALL of them?

Don't waste your money. I have been getting emails stating that my computer has not backed up since Januar. I upgraded, reinstalled (several times) and had my IT guy take a stab at it. To no avail. I then tried reaching out to Carbonite Tech support. I attempted live chat – it never worked and tried calling several times to experience over 45 minute of wait times – so I gave up. Requested a full refund and included this months email from Carbonite stating my computer hasn't backed up and they refused me. They have the evidence that my computer has never backed up yet still deny doing the right thing and refunding my money. It was a waste of money and several hours of my life.

I requested a refund during the Covid crisis being unable to afford their service and the answer was no. Apparently they told me I can get a refund only in the first 30 days in a yearly subscription and not being prorated for the last 6+ months left. I was with them for more than 7 years. I will not recommend this greedy busines.

Bad Customer Service
Last year on November 15 I received email that my CC is expired and needed to update my CC for uninterrupted service. I went ahead and changed my CC. On November 18 of last year Carbonite charged to my both CC. I didn't notice until now when I sat down to do my taxes that they have charged me twice. On September 1 of this year I went on Carbonite website and initiated chat session. I checked box to email my chat transcript. I had chat with person name Harrison. My case # 0598067. I asked my over payment should be refunded. Harrison tried to convince me to leave my over payment as is and turned off my auto debit so won't get charged again. Since I was already charged twice last year, I don't trust them so I repeatedly asked for the refund. He wrote back someone from the refund department will contact me within 2 – 3 days. I have not received call and I also did not receive transcript in my email. Don't trust this compnay.

I lost all of my data because of the crappy way Carbonite has their system setup. I switched my subscription to a new computer after my old one died. In the process, I expected it would "merge" the files from my old backup so I could keep them, along with backing up my new one.

Turns out that's not the case. After 30 days it delete, permanently, my entire backup of files for my old computer. I lost all of my video and pictures of my family growing up. FOREVER.

Do NOT use Carbonite! Their 30-day retention policy SUCKS and their process is not intuitive. This is truly depressing.

I am extremely displeased with Carbonite customer service. I bought a new computer and tried to transfer my Carbonite account to the new computer. It didn't work, so I put in a customer support request but no one contacted me. After two days, I decided to "add" a new computer, thinking I could get a refund for the amount remaining on my old computer. WRONG! They wouldn't give me a refund for the time remaining on my old computer. So watch out people!!!

Ive never written a review before, but if this will help someone not lose there mind or data…
Our business comp died, we got a new comp, I went to our Carbonite account to download our data, and our most needed files hadnt been backed up for 3 months! What a joke! Mozy Pro was awesome but Carbonite will guarantee bitter regret.

Horrible customer service. It takes a lot for me to write a poor review but I hope that it saves someone else from getting overcharged. I have open cases to prove I was trying to get help and they did nothing. Seems very shady. Wish I would have read these reviews before using them.

I had all of my computer files backed up to Carbonite. My computer crashed and ended up having to restore all my files. Most of the data seemed to be there but when I went to actually use it a lot of my current data was corrupt. I talked to Carbonite and they said that they were not responsible for that data because they only backup data on the user drive not just c drive even though some of it was backed up. I contacted them again when I found more data that was corrupt and they told me it was because their backup does not backup data from a software that I was using? I tried emailing them several times with zero response. Finally chatted with them to request a refund and its against their refund policy. I spent countless hours redoing months of work plus hiring another company to see if they could get any other data off my hard drive that was not backed up. It looks like its backed up on Carbonite but the files are not usable.

When I had Mozy, it just worked. I never had to check whether it actually backed up my files every night. Carbonite is very unreliable. Occasionally, I'll get an email saying that one of my computers hasn't been backed up in a week, and maybe I should reboot it. It usually works (but what about the backups that were missed the past week?). Never had any problems of this sort with Mozy.

This company sucks. I was a customer for years and things started ok. In the past year I had to repeatedly reinstall the program because backup would freeze. The really maddening aspect is that the program alerts you only weeks after it stops working, if at all.

So what happened is I thought my data was being backed up and it wasn鈥檛.

I contacted support many times over the years and after lots of time and effort and suggestions, it would work (I think who knows) for a little while.

Then it would stop working again, but only because I noticed it wasn鈥檛 working.

Recently it stopped working again. No notification. It says 鈥渟canning for unchanged files鈥?but no files were actually uploaded.

I looked on the site and realized that no new files have been added in three weeks!

I had enough. I contacted customer support for a refund. I have 20 months of unused service that I have paid for.

They said, 鈥渟orry we can鈥檛 refund your money鈥? I have been a customer for years!

I am so pissed I switched it IDrive. I hope it is better.

Stay away from this company.

Purchased a new computer and asked Carbonite t download my files from the cloud. It froze. I had to buy a restore disk for $100 with the provision I return it within 21 days or I risked a fine of over $100. The restore disk has been running 24 hours a day for 12 days and only 75% of the files have been restored. When I try to get a hold of someone, all I get is a canned email over and over and over again.