Now, I logged onto my account again just to realize that there is no money on the account. On top of that, there is no transaction history or anything else. I contacted their support but they are not able to see anything (deposits, withdrawals, etc.) so customer supports conclusion is, that I either withdrew the money or spent them.
I can't prove anything from my end since:
– I can't prove that I DIDN'T withdraw money.
– I can't prove that I DIDN'T play and lose on their site.
I was hoping they could verify that from their end but they claim they don't have the log data. Thus, Carbon CarbonGaming considers the case closed.
I know that Poker is a risky game but I didn't expect that I could lose money even though I didn't play – however that is possible on CarbonGaming.ag.