I have sent dozens of emails to their support and also communicated directly via their live-chat support.
They failed to setup a simpel VPS order and issued 2 wrong eta's for deployment and delivery. Next after they contacted me because of problems with Direct Admin and Ubuntu – and adviced me to move to another operating system. I told them to move to this operating system instead to avoid futher problems and delays.
Several hours later – still no active, online and running service.
I have keept all logs and emails as proof!
As a result I cancelled the service and asked for a refund.
Carat Network cancelled the order and issued a refund. I will follow up on this to see I do recive my money back and state it here later if that happens.
I strongly advice other customers to look for other providers and see what they offer and their conditions, before signing up at Carat Networks.
Despite they claim to have many customers, I know for a fact that there are others and more reliable providers out there, that do value new customers higher.
My experience with Carat Network is really bad and I will never return to them again as a customer.