Car2go

I would recommend you to stay away car2go. One year ago, I have subscribed but I could not use the services they might be offering. After 1 year I have received a threatening e-mail for paying an invoice of 50 鈧? They claimed that I agreed to pay 9 鈧?for validation!!! of my driving license…
I have not even use their services and I have to pay 50鈧? I cannot imagine what type of burglary they would have plan if I were to use the services they might offer.
Horrible experience

MOST TERRIBLE EXPERIENCE…. STUPID CAR WAS SUPPOSED TO GO FOR 200 MILES WITHOUT CHARGING AND JUST AFTER 50 KM WAS RUNNING OUT OF BATTERY. STAYED IN THE MIDDLE OF THE STREET FOR A NIGHT CUZ OF THIS CAR. STAY AWAY FROM IT.

My stepdad arranged to trade his manual car in at a car2go, for an automatic. Unfortunately he was admitted to ICU 3 1/2 weeks ago, whilst waiting for the appropriate car.
Joe has gone above and beyond in helping arrange the exchange and organise, what could have been an even more upsetting time, so easy.
Joe organised the removal of our stepdad's dashcam and wiring, and had it fitted into the new car.
I can't thank Joe and the team highly enough for the help and consideration they have taken when the family were already in a terrible situation.
Joe and the team are truly amazing. A service that is 2nd to none!
Thank you so much.
Dani Wheable

Highly recommend not to use their service. Shocking customer service. Know the worst? So they are even a bit more.
And the money they promise back when charging the car? Hahaha yeah sure

If you do not want to create problems for yourself, stay away from car2go . The worst customer service ever.

There are some nice people at Car2go. They try usually to correct things and are reasonable. That is the problem. Three of four times the car had some problem. Once a punctured tire that I only learned about 1 hour before rental. That puts a cramp in your schedule since it needed repair and waiting. They are very strict about exact parking spot placement and that can be ambiguous. The cars are fairly clean, not spotless inside. Today our car stalled out 3 times but actually it was deactivated and had to be reactivated remotely. That takes waiting time as they are somewhat slow on picking up calls. Their * 4 digit number works most times but not all. All in all it is a neat concept but if you have a function or important meeting, I would be worried to use Car2go
Today I cancelled the monthly subscription service.

PLEASE DO NOT USE THESE COMPANIES
They cannot support you if anything wrong happens with your rental –
I'm a student who has been "working" with them for months now after $2,000 worth of textbooks were stolen from the car. At first, they told me a maintenance worker dropped my stuff off at a lost n found.
I waited a month to hear back from someone just to find out Car2go started pulling out of huge cities – Anyways they let someone rent the car (after I called and had it on lockdown since I left my textbooks and skateboard, had to work) They promised to lock it down till midnight after my shift. Long story short – no car, no books none of the stuff was where I left it. They reassured me they had everything but honestly, a customer who rented the car after I took it all and C2g just did not want to disclose that with me. THEY SHOULD BE ASHAMED

I lost a pair of leather gloves in car2go. Rang their customer service up to assist. The person on the other end appeared to be unfamiliar with the app as I felt asked a very basic question if you can search for particular car on the app to see if can locate the car. Was put on hold for few mins and then she came back and along the lines I think you can't. This should be black and white question – You either can or cannot search on the app and she eventually said you cannot. Any way I got them to finally reserve the car and went to car however the item was not found so assume were stolen by the previous driver.

After a brief use in October, 2020. I parked the car beside a charging point because apparently putting the car in charging state while leaving it gives you extra credit. Unfortunately, the chargine point I parked near was not working, After trying for 5 minutes, I gave up and left the car parked there. They have fined me 100 Euros for not keeping the car in charging state from a charging station which was not functional.

This company is the worst company I have ever ever been client of! For god's sake PLEASE stay well away.

Tried twice, gave up. Cars are dirty inside and out, No fuel fuel card to fuel cars that are rarely fuelled
Serious concern of finding vehicles each time with damages they have no record of, check engine light, tire pressure light. No quality control at all. Even uglier than dirty vehicles is the car2go decals plastered front and sides I will not associate myself with this brand ever again. You can pay About the same for proper rental and what you鈥檙e getting!

This is the worst company for car-sharing ever. Bad car with the worst charge. I took it outside the city for an hour and a half ride. It took me 7:30 hours to get to my destination because of the charge. In called them before I take the car and they never warned me about this.
I took a 2-day package (which is 89 euros), and I ended up paying for each kilometer I drove ABOVE the 89 euros.

This company is a total rip-off.

I live in Amsterdam, if you're there, use Fetch instead, its a really modern car, electrical, and LESS EXPENSE.

This is the worst experience ever

Just like many others, I would like to rate negative if that was possible!! I am trying to get verified for almost a year now (German drivers license in the US). I sent over everything they need, they tell me they have everything they need and nobody has any idea what is going on. I sent the drivers fitness back in August right when I got it and nothing happened since then just that I called almost every week. Yesterday I called them once more and the drivers fitness all of a sudden was gone after they told me before they received it. I emailed it over again and woke up to an insanely joke this morning: they can not use it because it is too old… Oh, really!? Well it wasn't when i sent it over more than THREE MONTHS AGO!!! Customer service is insanely horrible, the process is the worst!! I have NEVER EVER experienced something as bad as this!!!

I registered on the app. It is not mentioned anywhere that only EU residents can use their service, so I tried to enter my payment details a couple of times, it kept on showing error… in the end my credit card got blocked and only after calling their customer service I found out that you need to be resident of EU….

I have had various issues with car2go with the cars just locking, and then when you call for customer service support they have taken longer than 20 minutes to answer before so you鈥檙e just stuck there waiting wishing you just took an Evo instead.
More recently they locked my account for 鈥榰nusual activity鈥?and it is now the 5th day and I鈥檝e called 3 times and they are unable to unlock the account which I find bizarre and to me shows that they are an unorganized and badly managed company. Luckily In Vancouver we have Evo otherwise I don鈥檛 know what I鈥檇 do but a warning that car2go are very unreliable and the service is terrible.

I wish I could rate in negative stars because that entire 5 star rating would be negative. Where to start. I a couple weeks agoI added a card to my profile and decided to make it my primary.(I ADDED not EDITED) and I thought it saved the information. Fast foward a little. I didnt feel like waiting for a bus in the rain for a ride and home was only a couple Miles away. I decided to try and reserve a car and My account was Locked. Thats strange. I called customer service and they said I had an outstanding balance of $20.00. I was shocked because i can remember my primary card already being charged for every ride. So I explained to her that my card was already charged and that I saw when they took it. And she told me it was an invoice and after a few minutes of looking into it she even clarified that it was paid for and to wait 1 to 2 business days. I shrug it off and went on about business thinking that they'll have it taken care of for next time i decide to book. This all happened about 3 weeks ago. Just on Saturday I decided I wanted to drive a little bit and Launched the app to see my account was still locked. I called them again and told them that my account was still locked and it was supposed to have been unlocked already and the reasoning that it was locked the first time. I got hit with another shocker. they told me that my card was NOT charged and that the outstanding balance still stands. Sketchy huh? After a bit of talking I decided to play nice and let them charge me again since obviously talking and fussing with them wasnt going to solve the problem. They told me that it would take 3 business days and that they will make it a priority for them to get the money they extorted me. So today I tried again and told them that my account was STILL LOCKED and they gave me the story that my card had insufficient funds. That wasnt even the case because i looked at my bank account and I had a whole darn paycheck sitting there. I remembered that I locked my card yesterday which is why they couldn't pull any money out. So after asking her if she would be willing to try getting it resolved as we are on the phone she said YES! I accidentally hung up on the lady while trying to pull up my app and unlock it. I call back right away and then another representative answered and He was the worst person in terms of customer service Ive ever dealt with. He told me that he couldnt help me in so many words and I got pretty ticked off at this point because he's not friendly and he refused to use any resources that he had. I asked him if he could call the financial group and see if they can pull it out so we can get this problem solved. He said that my account was already in high priority and it was all he could do. At this point my anger was reaching an all time high with this representative as he was NOT WILLING to help even a little. So after exchanging words a little bit (not aggressive or anything) I gave up and decided to end the call and try again with someone else after I calmed down. I tried again 2 hours after and I admit I told a lie because I was a bit embarrassed about how I came across before I hung up. I called and was greeted by that same dude……(thats where the risky lie comes in) I told him that a friend and I wanted to use reserve a car but the account was locked due to a outstanding balance. He looked again and told me that there was nothing he could do. I told him "my friend wanted to reserve a car" and he told me that it was against their policy. Fast foward I asked him if I could just speak with a manager because my anger was building again. He denied that there was no manager available to help me out with getting my account unlocked. I told him that there has to be someone else who can help since he wasnt willing to help. And he kept denying it. This is the sketchiest thing ive heard and the WORST customer service Ive experienced. Ive had bill collectors much better customer oriented than this pig head

De customer service at car2go has gone from bad to worse ver the years. The merge with share now is promising total disaster. Bugs are frequent. I just got my account blocked for 4 days because of a technical issue. Called them every day to ask what is up (been a customer for 3 years). Everytime they toldme. just wait 24 hours and it will be solved. it's now 5 days later and it still not working. No reason given. Never depend in this company. Their service level absolutely sucks, When you call the agent will only read you the pregiven answers and they have no options do solve anything for you. I supported this startup because i believed in the goal, but its an epic disapointment.

It was a horrible experience with car2go today.Me and my husband along with our less than 1year old baby were going to Malta from Frankfurt for our 5days well planned holiday and just because of car2go staff ignorance and lack of proper car parking information at the airport we missed our flight. I still can鈥檛 believe that we have lost more than 2000 euros and our all holiday plans have got cancelled now just because of their negligence .
We reached the airport on time and our flights were scheduled to depart @20.10pm to Malta . We were just searching for the assigned place to park our car2go car but after driving for atleast one and half hour at the airport surroundings we couldn鈥檛 find it and continuously called car2go guys to help us to find the place where we can park their cars .when they cudn鈥檛 help us we even requested them to let us park the car at one of the car park destinations with a parking ticket kept inside and charge us an additional amount as we were just on the verge of missing our flight, the staff over the phone didn鈥檛 help and did nit listened to our request and eventually we missed our flights to Malta . Since the only path to car2go parking have been closed by the airport authorities and there was no communication about this at the airport and neither the people whom we were speaking at car2go office knew about the alternate path to parking or additional parking spot. The best part is, at the entire Frankfurt airport car parking area there are no boards, no directions etc by car2go rentals to assist drivers to park their cars in this case when the only road we find was closed ,
What worst we could have expect from this company and its ignorant team.
I am in so much pain and feeling helpless as this was our most awaited holiday after we had our baby and we were going there to celebrate my birthday which falls on nov 7th.

Asks for a credit card before being even able to search ???
Come on, you can do better than that.

Car2Go took their business out of CALGARY AB CANADA Oct 31 2019 , and received an E-mail stating I was being notified still about the up coming changes to the contract on NOV 12/2019 and I could CANCEL my account If I did not want to agree with the new one , upon trying to CANCEL my account both by e-mail and phone I was told that my account cannot be cancelled it can only be deactivated and so in a sneaky way they will opt me into the new contract because it states all active and inactive accounts will be subject to the new terms , so how are we to be proactive with how we use our personal and financial info if companies like this hold your info without your continued permission . I call it cyber theft

Thanks Car2Go for causing me to miss out on rare visit with my mother and sick grandfather: My mother was down from Vermont to visit my grandfather who has advanced Parkinson's disease. This was a once in every six month opportunity, there may not be another one. This meeting with my sick grandfather and mother, who visits infrequently, was missed out on as a result of the fact that you did not notify me of an issue with my credit card and went ahead to deactivated my account, again without any notice. Your support refused to reactivate, despite the fact that I offered to pay the bill immediately. Had I been notified either today or anytime earlier, the issue would have been resolved and, if not, I would have had an opportunity to choose alternative transportation. You can imagine that this is not ideal and I am not happy with the outcome.

After reading the reviews I decided to give car2go a try after all I mean it couldn鈥檛 be as bad as people say it was right? So I reserved a car everything was good the interior was a little bit dirty but nothing to complain about, their customer service was very great and fast I was off the phone within 2 or three minutes and had my account/ driver鈥檚 license validated after 1 day idk if it was because I called customer service to ask how long it was going to take and he helped verify it faster but I鈥檝e been hearing people say it takes 4+ days when I only waited 1 only issue I have is that I have to go back to the home area to park if they expanded the home area to more around Brooklyn it would be awesome. another thing I noticed is that they鈥檙e only the Smart Fortwo cars in NYC no Mercedes I wonder why, would be very nice if we had that option too but other wise than that everything I great I had no issues and had great customer service and a good time driving.

Their service is horrible. I was issued a parking ticket and tow for parking legally outside my place over a month ago and am still not able to get a clear answer.

On top of the tow and ticket fee, they charged a $150 (+tax) processing fee (much higher than competition). It makes it profitable for their cars to get towed, so be very careful.

I'm sticking to Evo now, which I've had a much better experience with over the past years.

Car2Go has a feature that will lock the engine so the car doesn't start in case you forget to lock the door. I had no idea they do this since the app says nothing about it. The only problem with that was I was in the middle of nowhere (Olympic National Park) with no cell service. After walking 3 miles on Hwy 101, 13 miles away from the nearest town I was forced to call 911 for help (thank god that worked) but unfortunately three squad cars passed us heading to another situation. Finally I found a spot of cell phone service and called customer service to find out what was going on and explained my situation. The guy on the phone unlocked the engine on the car and after a 4 mile and two hour ordeal walking with my legally blind girlfriend through a rain forest the damn car finally started. Upon returning to the city I called and asked them if they thought their car was more valuable than my life? All I got were sorry, not sorrys and we'll forward your concerns to the main office and they will contact you. Well they haven't contacyted me back and the best thing I can say about their service and policies is that they are awful and wreckless. I am by no means a drama queen but this situation was not good and quite frankly dangerous. I shudder to think what would happen if a less compitent individual was stuck in the same predicament and was hurt or killed because Car2Go cares more about their car than their customers.

Avoid at all costs

Completely unresponsive. I tried to sign up, but it rejects the license verification, because my license is less than one year old. They say to email them with the subject, "Drivers License", to explain the situation. I tell them that I have a new license, but it was renewed recently. I have proof of my long driving history. No response. I tried again a week later. Nothing. A week later and nothing. They are completely unresponsive to email. I give up.