Car Rental Penang

DO NOT USE THEIR CAR RENTAL.

Unless you want to experience below:
1. Prebooked a month ago. Arrived airport and at pickup point, called numerous times, only answered after 30 minutes and wait another 30minutes for their vehicle.

2. Vehicle- white hyundai starex is old and bad condition, absorber and spring not well, very bad body roll.

3. I called them regarding battery flat or near flat as i cant start the vehicle. They replied that battery was new and didnt do anything.

4. Second day, first thing i did was test start the car, but CANT START. I called and they inform they dont know the condition of their battery and not their issue.

End up using grab to airport as i cant trust their "wait 1 hour for assist".

Worst experience in years of car rental.

Checked online, it is merged car rental service but vehicle under New Emerald Car Rental.

We were pleased with the proactive service even when our flight time was past midnight!
The friendly and responsive staff provided us with hassle-free collection and return of vehicle.
Overall, a pleasant experience 🙂
Keep up the good work!

Nice, puncture and flexible people. Definitely will rent from them again if I go back to Penang again!

good customer service but cars should be cleaner. Maybe I will give it another try.

This is my second time renting a car from them. The guys who are handling my delivery are very courteous and on-time.

Very good service. Flexible and friendly staff.

good customer service and punctual to deliver/plckup the car
rented on 22/9
the car is a saga..nice!

Affordable price and excellent customer services. The van conditions are good. Will consider to rent a vehicle from them again if come to penang in future.

The staff from the company is friendly and helpful.overall smooth and no issue.

Thanks for your team who are already waiting for our arrival at penang airport. There was a slight problem with the car but matter was easily resolved. Recommended, for its courteous and patient staff, and for a smooth and hassle-free return as well

Excellent service and price. The staff from the company is extremely friendly and helpful. Highly recommended!

Very good and good price

Good service

Very punctual,price reasonable ,clean and good condition.The staff friendly and helpful.(Alza)
Rent on 27/3/2017 until 1/4/2017.Car WB4636B

Punctual (even though I was not!) efficient, quick response rate, courteous, helpful.

Got an upgrade in a nice car – me and the wife loved it. A pleasure to drive and to deal with.

Will book with them again for sure.

I picked up my car at the airport and they already have the car ready upon my arrival.

Got a brand new axia instead of a viva, which serves as a surprise, well maintained and smooth to drive.

The price very attractive and their service attitude is very positive.

Just that my tank is less than half upon point pick up but as Penang is a small place, I found a petrol station very quickly.

Nice service, good car.

Good support, and on time to hand over car to me.

Excellent and efficient service plus very fast replies. Always very polite and cars are in good condition. Highly recommended!

Very good customer service, prompt reply and very helpful. No hidden charges and they were willing to deliver it one night earlier with no additional charges as I requested for early delivery (approximately 7.30am). Car was clean and in good working conditions. Drop off and pick up staff were all very friendly. Their rates are also more reasonable than the other companies.

Booking very fast & excellent service once I arrived 锛宼hey will directly waiting for us at the airport entrance & show me the detail.

Excellent communication from the start via whatsapp and no hidden charges. Met at the airport as agreed and all very straight forward. I did have an issue with the car at one point but this was resolved without any hassle. I recommend the Penang branch as their customer service is exceptional.

Overall , the car very clean and quite new. We are on mind night flight to Penang and the flight was delay for min. They are waiting for us.

Overall is good. The only thing I can not accept is they are not punctual.

V satisfied Customer. Booking is easy. Collection & the paperwork is efficient. Most importantly, the staff are very friendly & helpful. Make my working trip enjoyable.