Nina
6 years ago
It is absolutely not free.
The ''free trial'' is 5$, and if you want to cancel it online, it still costs you 1$.
The ''free trial'' is 5$, and if you want to cancel it online, it still costs you 1$.
I don't care about my dollar, but don't advertise you don't have any hidden fees or that it's free when you have to pay for ''cancelation fee''.
What the hell does free & trial mean if you can't cancel it for free ?
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Alvaro
6 years ago
Charging you when clearly said NOT to.
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Josephine
7 years ago
I signed up for a free trial so I could see what Caqplay was offering – the trial was only 5 days long. I cancelled almost straight away as I discovered that the software I was looking for was available free elsewhere. It turns out there is a cancellation charge – only 1 euro, or so they said, but for me that was a new experience.
If you cancel online through an automated process (rather than phoning) they say they will send you a confirmation email. As I didn't receive one I rang my credit card company to see if the fee had been paid. It had – and they charged 1.99. I don't see any point following this up with Caqplay as I would have to call them & probably the call charge would be more.
If you cancel online through an automated process (rather than phoning) they say they will send you a confirmation email. As I didn't receive one I rang my credit card company to see if the fee had been paid. It had – and they charged 1.99. I don't see any point following this up with Caqplay as I would have to call them & probably the call charge would be more.