Captainspins

I really don't get why there are so many negative reviews! I've played here for a few months now, they have an amazing slot selection, regular deposit match offers and the live help are generally very good! Cashouts are now more less instant! The only negative i could say is that the deposit match offer don't always show upon deposit but if you go to live help then they will solve it 🙂

I play here often and just do not understand the bad reviews. I love playing here and just a bit of advice, when you join a new casino just play with a little money. Why would anyone deposit large amounts when they do not know the casino? I get my winnings within ten minutes. I am not a reckless gambler and I am not looking to win a fortune because it is not realistic so perhaps that is why I love this casino. Most casinos ask you to verify your ID. I play at this casino every week just about.

I created an account with them and deposited a large amount of money. But when I tried to play games it said my account was "under review"! I decided to withdraw all the money as the site seemed dodgy as I wasn't allowed to play any games.
Over the next week I chased them FOUR times for my money.
The live chat was useless. Different answers each time.
I was finally told they apparently sent me an email (which I never received) asking why I'd withdrawn my money without wagering anything…
Remember I was NEVER allowed to wager any money because they put my account under review as soon as I deposited the first amount of money, so that question was utterly ridiculous.
I was told to email them directly. Which I did… And never received a reply!!!
After chasing them, instead of withdrawing my money like I asked them to do SO many times… They put the money back into my gambling account without telling me.
I only found out because I logged in to contact the live chat AGAIN…
And as of now I still haven't got my money back. I have had to action the withdrawal AGAIN! But still waiting for my money to be returned.
Seems like this site is a complete SCAM. Avoid it!

I genuinely believe this site is a scam because they sent me an email (surprisingly mine which is why l received it) saying l was depositing from a corporate PayPal belonging to a different email and an account belonging to a corporation??
I鈥檝e never heard such nonsense. I鈥檝e sent my PayPal account details clearly showing l am the sole owner of this account and how did they get in it anyway??
The corporation? Oh that-it鈥檚 me!! Sole trader special needs teacher me!!!
What a bunch of incompetent twits!

Watch out for this sum bags,won 拢800 tried to withdraw the next day I tried to login to my account it was locked.contact customer services and was told my account would be closed because I got 1 date wrong on my birth date put 1984 instead of 1985 which was an honest mistake on my part.so get this they said they will not give me my winnings coz of this plus they would keep my 拢200 deposit coz my little mistake is fraudulent.the moral of the story is if I lost money they wouldn鈥檛 have mentioned this just because I won they looked for any excuse not to pay out.i feel I should at list get my deposit back and why they didn鈥檛 mention this during the verification process I thought that is the purpose of verification to make sure everything adds up with your account I guess not.

Update to my previous review.

As somebody else commented, beware of the 鈥榣oss limit鈥?issue. I didn鈥檛 know anything about this, made a deposit and got a few spins into the game and a pop up says that I鈥檝e reached my 鈥榣oss limit鈥?- doesn鈥檛 mention this before you deposit though.

It鈥檚 helpful to know it鈥檚 across the partner site too (Johnny Jackpot and CaptainSpins). Apparently it resets after 28 days…who wants to wait 28 days after depositing to play? I understand why the 鈥榣oss limit鈥?is in place, but I don鈥檛 want it imposed on me and the amount determined by the casino. If I wanted a loss limit I could set it myself. Also I think allowing you to deposit first with no mention of imposed loss limit is also quite underhanded,

Shame as I initially had a good experience with this site but will go elsewhere now.

Had too close my account dead spin after dead spin even when ye get scatter its awfull i love playing gonzo games but no falls at all very annoying other sites have fair er wins you cant win on this nice customer servive nice lay out but dead spin after dead spin wagering way to high as well

I lost 鈧?00 very quickly, after contacting support, Jenny gave me a bonus and recommended a game that I won over 鈧?000 on. I gave them all my details and doc and got my withdrawal in a couple hours.

I think the people complaining about documents need to understand that this is a legal requirement for the casino, not sure what they can do about it. I have the docs in a pack on my PC just for this.

After I had made the deposit they restricted my account but I didn鈥檛 realised this due to being sent an email about it. I deposited the funds and started playing.

Half way though a game I got a message saying you have reached your loss limit. Baring in mind I have only put 拢50 on, it鈥檚 not a huge sum.

I鈥檓 now stuck at a loss with no way to win my money back from these scam artists. Unless I wait 28days to play again!

A loss limit? I鈥檓 at a loss with the money that鈥檚 stuck in my account for 28days! What an absolute joke.

Please please please stay away from this online casino, the worst around. They did give me 20 free spins though in which I won 0.4p, so thanks for that. Those people giving in good reviews must work for the company. There are so many better online casino sites, so better off playing them than just losing money all the time. Please captain spins don't send me a reply as I don't really want to hear your lies about fair play.

I'm Benjamin from nz dont play captain spins or jonnyjackpot as they are both linked they are not good online casinos what they do is make people sent in so much info and then take forever to return your winning money that you have won they stall it so you keep playing more and more and lose your winning well I did have great winning and did withdrawal but they still mucked me around for over 2 weeks to get my Information sorted before I got my money stay away better casinos online

This is by far the worst gambling site I have ever tried. I won $1000 a few weeks ago and still haven鈥檛 received my money. I talked to them about it and they basically told me to go 鈥渂eep myself鈥?kicked me off the site and refuse to pay me. They shouldn鈥檛 be able to get away with something like that but they did. Anyways I advise anyone who even thinks trying this site is a good idea that you stay away, go to playnow.com as it鈥檚 the best site I鈥檝e ever tried! I have several friends on captain spins and now they are closing their accounts due to how I was treated.

Last Tuesday I won 900 euros. Today is Monday and I still don鈥檛 have my money. You can only chat with them and the all tell you different stories. Bottom line is I played a lot of online casinos and I never experienced this before. Please don鈥檛 play here they are not gonna pay you your winning money.

Huge range of games from loads of providers, great site layout, best casino bonus offers I've seen anywhere, and zero issues verifying account and playing. I Highly recommend this site.

Captainspins,
This casino has its potential to be the best casino on the internet. They don't breach there own terms, they will tell you and let you know when your withdrawals get processed, you get one of the best bonus promotions ever! I can't tell the secret intel wich you should discover by yourself from time to time but this is insane how the manage to give you them and they are 100% legit. I would say if captain spins would contact me to upgrade there layout to make there website the potential winning casino of all time.

You even get free spins for not evening making a deposit, and these free spins sometimes have no special terms and conditions wich they have sometimes on max cap free spins, always read the terms and conditions.

They have so much different slots, they have almost every slot provider you can think of, the only one I'm missing is pragmatic play, and isoftbet. If these type of provider gets added to the white hat label brand then it's a top notch upgrade to there casinos to!

Costumer service is on point. 24/7 live support.

Withdrawal and bonus terms are stated verry clear.

Security checks can accure and this can take a longer time to process.

Place bet on roulette and won only gave back my stack. Just aviod as this is digusting wont be using them no longer

So far so good
Good casino i have review many casinos the customer service is good

Just sent in doc for my pending withdrawal will update before i recommend to the gambling community lol

Update to follow regarding withdrawal

Games selection top

Update to my last review. Unfortunately they have now decided to stop me having any bonuses. Apparently they only like taking your money & not winning. I deposited & before I even got to my bonus money I won 拢100 & decided to withdraw. I can't risk losing that much. They now have banned me. Awful awful awful. Could understand if I used bonus cash but didn't. This was my own money. Disgraceful

I signed up wanting to spend my hard earned cash , I registered my debit card and deposited…then at the last stage of deposit the site sends me an email saying they have frozen my account and that in order to play I must send documents ect Proof of Identity:
鈥?Passport
鈥?ID Card (both sides)
鈥?Driver鈥檚 license (both sides)
Proof of Current Residential Address:
鈥?The following documents are valid for proof of address: –
鈥?Utility Bill (less than 3 months old)
鈥?Credit/Debit Card Statement (less than 3 months old)
鈥?Council Tax Statement (less than 12 months old)
I don't know if they took my money or not but to freeze my account after taking card details so I cannot find out is criminal in my eyes, they grab your details and possibly your money and then say you have to supply documents before you play.
Avoid this casino if you want hassle free gambling. No other site in the UK that I know off demands such documents in order to just play your own money, if you win then yes some smaller casinos will demand documents but only when you have won and tried to withdraw not to just play your own money.