Jamaal
6 months ago
My wife bought her Toyota Rav 4 from Capistrano Valley Toyota 4 yrs ago and they had a program which stated they would provide her oil changes for THE LIFE OF THE VEHICLE. A month ago the dealership was sold to a corp. that says they are under no obligation to honor this agreement. We have receipts (photos of) that actually say, "Complementary oil change for life of vehicle" (attached). At approximately $50 per oil change for the next 5 to 7 years if you calculate 3 x a year (as said in the contract) that comes to 21 oil changes x $50 = $1050 and even more if we keep the car forever. I have sent this complaint to the CA. Better Business Bureau, the Ca. Atty General, The Rippoff Report, Yelp and got no response from the Company as of 7/25/2020