2. The customer service is an absolute joke. They barely know english and they barely know their job, I asked for a withdrawal, I asked for basic stuff which a brokerage should handle. I had to wait hours on the phone to just getahold of someone who was barely competent to just forward my requests to a competent person.
3. On top of the $5 / trade fees, they charge another $125 for software, they advertise $99 dollars, but they later declare that oops, you also got market data fees. Even though you can NOT trade options for example.
4. $60 withdrawal fee, which they said : "we have to pay this to the bank". Ye sure. a domestic wire, $60..
5. When I declared that I'll close the account because of the fees, on the 28.03 I asked them NOT TO renew the software. They said ok, I won't have to pay for.
I waited 20 long days, for the withdrawal, I asked them what's going on???, They NEVER wrote anything to give me a heads up that there's a problem with the form. They said, oops, No Swift code for the withdrawal, I told them the Swift code, even though I asked them to do a wire, which is cheaper.
And after they updated the SWIFT code, they RE-initiated the withdrawal with the Software fee debited, Even though I closed the account at the beginning of the month and I declared that I don't want to pay for the fee.
The software from Sterling is decent. They are good Market Data Vendors.
But CMEG as a brokerage is an absolute failure on the part of services.
DO NOT deal with them. If you want to do offshore brokerage trading, open an account at tradezero. They are cheaper and they have livechat.