Capita

The company has dealt with my late fathers pension very badly. They were in frequent contact when they were trying to get money believing that me and my siblings owed them for overpayments after my father had died. It turned out they didn't look into things properly and Capita owe us money. Communication seems to have stopped now they know this, whereas previously they were replying to emails within days. I'd rather they had never got in contact and be without what they owe us than the stress and time lost to them!

How do companies like this win Government contracts?
All talk, flashy presentations – yet the service they attempt to deliver at clearly minimal effort is shocking – hence the reviews on this website.

Company should do more to discipline staff with bad behavior and check record. Lee Ivet Newton who worked here as software developer for over 10 years lied on his CV about his experience and qualifications. He did not pass any GCSEs and had to do a NVQ instead. The man is a scammer and smells of urine which his employer has done nothing to pick up on. He spends company time and money stalking women on online dating agencies and sex sites. He illegally downloads software, films, music and also images and videos of women on line without their consent. He shares these with his male colleagues and friends and family. He has been to strip bars and taken drugs. He has made racist, Islamaphobic comments, taunts and assaults at women in particular. He sexually preys on women and has committed revenge porn. He swindles images of women he has found online and keeps these illicit images at work and in his home. He has committed stalking, harassment, bullying, racism and sex offending. He should have been banned from working on the schools team as he is a threat and danger to society. He is obsessed with his ex who is Romanian and thinks she is intelligent even though she has failed her university course on several occasions and an over sexed woman who also committed fraud like he did. He tries to lure women to his house and harasses them for sex. He also scams them for money when he is grossly over paid. He has bought the company into disrepute and should have been sacked for his behavior.

Utterly disgusted in this company. I received a job offer in June only to be told about a week before my start date that my job offer was retracted. I was told over email and not even given a valid reason to why this was. This has left me unemployed. Absolutely disgusting. I suffer from mental health issues and believe Capita have discriminated against me.

worked for this company over a year ago. The worst company I have worked for by a mile. Disgraceful leadership from top to bottom and archaic practices. The government would do much better than to award contracts to these charlatans. They manage to actually make a failing entity worse. Its no wonder they are in significant amounts of debt. Too many useless middle and senior management full of self importance and little substance. Biggest waste of productivity in the business sectors they are in. Avoid at all costs

They seem to be a shell company doing various things for the government.

They are so bad. All staff I have dealt with are rude to the point of needing to be sacked.

No customer service whatsoever. And it鈥檚 impossible to raise issues with them – the senior management hide from responsibilities.

Just don鈥檛 deal with them if you have the option.

Unfortunately you cannot give a 0, because if I could I would!

This company have the most usless processes and systems I've ever come across. I feel for the people that work there because the IT systems are to poorly put together that they must end up being the target of seriously angry customers.

They insist you work on their "on-line" system (that's a joke in itself) but if anything goes wrong like your need a new password or pin, it takes 24 hours for anything to happen. Now this could be because Capita are not managing the ElectroComponents pension stuff, but good grief, this is 2020, not 1820!!
I've complained about this before and still nothing has been done to resolve the issues… I'm removing my funds from them and never want anything to do with them again.

This digial world could really do without companies like this…..!!

Digusting recruitment practises. This company hides everything and transparency is out of the window.

Just closed a bank account where a direct debit was in place for my tv licence. Received this email –

'The Direct Debit for your TV Licence number ********** from account ending **** has been cancelled. This means we won鈥檛 be able to take your next payment. To remain licensed, please set up a new Direct Debit. It鈥檚 quick and easy to do online. Please take care of this straight away or we may be forced to cancel your licence or pass your details to a debt collection agency.'

My licence is fully paid and valid up to 31st October 2020, they say I HAVE to set up a new DD or be threatened with my licence being cancelled and possibly engaging a debt collection agency! I am not legally obliged to have a direct debit set up as a condition of having a licence, their email is very threatening, no doubt I will receive more.

Capita are administrators of my works pension. It has taken over 4 months so far and I still haven't received my pension. They do not respond to emails or letters. They do not return phoncalls, never had one returned. Loosing out financially and costing me a fortune to ring them on a weekly basis during peak time (they dont open when its cheaper to call). They have sent my stress levels through the roof, which is not good when you take ill health retirement for stress. All anyone will say is "that they apologise for the poor service and will escalate my call for someone to ring back". There is no return call, I ring chasing and the process starts again.
I strongly recommend that you avoid this company like the Corona Virus and give it a very wide berth. Anyone who has to deal with this company, I wish you all the luck in the world, as you will need it. Be prepared for a battle, they are by far the worse company I have ever dealt with and should be struck off.

Capita PLC run the finance arm of the BBC, otherwise known as "TV Licensing": the approach the two organisations seem happy to adopt here is a national disgrace. They incentivise the licence checkers with commission for every licence they "sell", thus motivating aggressive, deceptive and threatening behaviour. Even before that, the paperwork that people without a TV licence receive is also aggressive, deceptive and threatening. We have to hope that the licence is scrapped by the new government, further to its de-criminalisation very soon.

Dealing with them for a pension held by a deceased person. Their incompetence in practically every area of contact has been staggering.

I am and have been associated with the office equipment servicing sector for more than 50 years.
I know that Capita have expanded into the office equipment sector in recent years with the acquisition of Right Document Solutions..
I just cannot believe that Capita are the owners of Parking Eye and are now ripping motorists off in car parks throughout the country from hospitals to motorway service areas..
Also the company that pursue and collect the fines are Equita and also owned by Capita..
Capita who I always considered a reputable company has tarnished their reputation being involved with what I consider as rip off ventures.

My company uses capita for travel and accommodation bookings. It鈥檚 ABSOLUTELY AWFUL!

Had issues with train tickets on multiple occasions and when calling staff on the phone they have zero knowledge and are totally unhelpful.

Currently campaigning for them to bring our old provider back.

WHAT A LOAD OF RUBBISH

My company use Capita as their provider of Travel loans. Unfortunately Capita have an extremely really poor customer service experience. For them it's all about profit and the service they provide is just an after thought. I see that a lot of the Public are bringing services back in house from Capita due to their poor performance and profit only focus. I hope my company joins this move a away from Capita

Do not touch this company no moral values.All they want is your money.

Brought from this page on Facebook paid 拢13.99 for bubble cleaner I never received, the company is in China, cannot get a reply to emails, paid by PayPal but because they've given a tracking number I can't claim. I've tried to track but it doesn't show its been delivered. This is a scam. Beware

Ordered ACU pen 25 September. Still waiting. Unable to contact them. Tracking number showed left China arrived i UK 10 October. Royal mail cannot locate. Capita not answering. Don't order from these people!

Have only given one Star because it would not let me continue until I had put a star on or there would be none.
I ordered All Purpose Bubble Cleaner x 2, on 30/09/19, order confirmed then no more correspondence, I have tried on numerous occasions to contact them but they do not reply, Costumer service terrible, would not order from these again, courtesy cost nothing.
I have now received the goods, absolutely useless, just like two bottles of clear water and as much use, not a bubble in sight, let alone any cleaning. Company cannot be contacted, many emails sent but not one acknowledgement from them, terrible product and company, no customer service at all

Order a mobile phone holder on 9/9/2019 still have not recived even though they say it has been dispatched can't get hold of the via e mail would never order from them again

Went to work at capita
Add a r that sums them up
There was flue in the office 50% of staffwent off I鈥檒l
Was put on stage 1 for being off I鈥檒l
Then my mum died
On my return to work I was sacked
They say it was I had made some mistakes
Wonder what I was thinking about mum or work
Management new of mum
Supervisor was supposed to tell me when I had made a mistake
Guess what she did at end of month
Management including ceo waiste of time
All they care about is themselves
So much pressure by management to hit targets
Don鈥檛 join most staff hate company

It would seem that Capita is actually the FSCS in disguise! This explains a lot鈥?Whatever made the government think that handing over the FSCS service to such a dubious company with an already appalling reputation was a wise or responsible decision and in the best interests of the public? Google Citywide report 15 May 18 on this subject.

Myself, a nominated agent (who are handling FSCS compensation claims for particular financial investment companies) and my mother鈥檚 financial advisor have been battling to get my mothers claim settled for over 18 months. Capita have repeatedly and conveniently lost ID evidence(4 times), letters of authority (3 times) and used every trick in the book to stall proceedings.

They are extremely rude, incredibly inept, completely unprofessional, and we have lost count of the number of lies we have all been told.

Under the FSCS banner they don鈥檛 seem to be governed or monitored and work autonomously, by their own very questionable moral code. There does not appear to be any method of unbiased investigation into their conduct.

They refuse to recognise legal power of attorney documents and repeatedly use obstructive devices, sufficient to frustrate claimants into giving up in despair. The worry of it has made my 93 year old mother ill.

It is immoral and quite unbelievable that Capita were awarded the FSCS contract 鈥?unless the government directive is to 鈥榙iscourage, disrupt and obstruct鈥?all valid claims鈥?

I've spoken twice to Capita who are the controlling agent for Royal Mail pensions. They are rude, abrupt and talk to you as though you are stealing their money when you want to discuss your own pension fund. It's as though you the customer are an annoyance even when asking the simplest of questions.I shall be removing my pension from them to a company that understands the fee's come from customers and not themselves. On customer communication alone, I would not recommend Capita in any capacity.

Should have known from our first day, getting our group roles completely mixed up… cock ups every day was how it continued… In 1 month we had moved desk areas 5 times, with failing IT equipment and systems… the screens were falling apart – frequently lied to by management then they terminated the contract because of lack of Productivity? One system necessary for the role I didn't have for over a week. I didn't get paid when everyone else did, resulting in stress and anxiety for a week, I then had to kick up a fuss to ensure I got paid. No payslips, pulled off my work to do something else, no contract to sign… just a complete shambles