Canvas Champ UK

I ordered a product from UK website now I got a message from courier saying it is coming from India and I need to pay duty of over 鈧?5 which is a third of price of what I paid for. No response from team. No indication on website that goods were being manufactured overseas where this could occur. Terrible after sales service no attempt made to fix issue or explain issue. Refund requested and ignored.

Ordered these well before Christmas 2019 but didn't get them till after Christmas, following lots of enquiries about them, once they came the standard of the prints were disgusting. Jason said I could have reprint and a Sam said I can't.
These ruined our Christmas as all these were for Christmas presents.
CANVAS CHAMP ARE AMATEURS NOT PROFESSIONALS, WE WILL BE USING A DIFFERENT COMPANY ALONG WITH OUR FAMILY AND FRIENDS.
The attached is one of the canvases they sent out to us.

The site was easy enough to negotiate, so I spent my money with confidence. BAD IDEA!! The order came about a week late, and it contained someone else's stuff! I can see how things can go wrong in business, so the next stage is to contact them to put things right. Oh dear, that's where it all falls down. These people give live chat, phone numbers and email addresses, but good luck getting anyone on the other end. After a few days of trying everything, I gave up. They have my money, but not an ounce of my respect. !POST REVIEW UPDATE! The incorrect item I received contained an invoice with the other customers contact details. I phoned him, and mailed his item to him, so he was happy eventually. I did get an email from Canvas Champ UK a couple of weeks later, asking to resend my images, and that they will be printed and dispatched again. I got my items about 2 months after my initial order. They were cushions. The print was pretty good, better than expected, but the edge stitching was a bit wobbly. I fixed that myself with a needle and thread. !ADVICE! If you really want something, take a punt, but don't spend hundreds in case i goes tits up.