Canobie.com

Bought season passes that were advertised throughout the park at the park in Oct. 2019. Sales associate advised us Saturdays were excluded. We accepted the restriction and purchased passes in good faith. Today on Sunday Aug. 9 2020. After planning, making reservations and driving 45 minutes 3 children and I went to Canobie. The associate at the gate stated she had never seen our type of pass and that they did not scan. She sent us to customer service. A man who stated he was the manager admitted to us that when we purchased the passes Saturday was actually the only excluded day. However it NOW included Sundays and if i went on their web site i would have known. He said we could pay $60. More for each pass or purchase one day passes inorder to be granted admittance. As we were unable to do this he gave us a refund for a BASIC pass. So 3 disappointed and crying children ages 3,11 and 12. And I had to leave.

We purchased park advertised deals at the park itself for season passes in October 2019. We were told by the parks sale agent that Saturdays were excluded but otherwise there were no restrictions. Today Sunday August 9 2020 after planning a family outting, making reservations in advance and driving 45 minutes my 3 children and I went to Canobie. We were told at the entrance area by the associate that she had never seen our type Of " limited " pass. And they would not scan. She sent us to customer service. A man stating he was a manager admitted that when we bought the passes Saturday WAS the only black out day But NOW Sundays were excluded and that " if we checked their wed site we would of known that "He said we could either pay an additional $60 dollars PER PASS or buy day passes in order to be granted admission. As we could not do either he gave us a BASIC pass refund. So we had to leave. 3 disappointed crying children.

Has all of the information that you need for planning your trip to Canobie Lake Park in Salem, NH.