Candlesdirect

Awful service , no emails no confirmation – order says shipped yet over a week later no delivery !! No response from customer service either just awful

Handled my customer service request to remove a product I had paid for, quickly dealt with and dispatched and received in 2 days! Fantastic service.

I鈥檝e had an absolute passion & love for Cire Trudon鈥檚 candies. Their scents are absolutely luxurious. Their customer service is indescribably vile. I鈥檝e ordered and received many candles and have not had a need to contact their customer service. I recently received (as a birthday present) a completely melted candle upon delivery. Both my friend and I tried to contact their customer service team multiple times. NOT ONCE was any contact acknowledged. They simply do not care about their clients. They鈥檒l remain in business for their 鈥渟tatus鈥?but their true colors have shown with their blatant disregard towards my recent concerns. They have wholesale & multi-millionaire clients – DO NOT PURCHASE if you are 鈥渕iddle class.鈥?Absolutely elitist and dismissive. Truly horrible humans and I will never purchase nor accept a gift from them. They are flat out snobs who do not care about anyone but A-list persons. They鈥檝e shown their colors and they are DISGUSTING.

UPDATE: ordered on May 10, we haven't received the candles. They aren't replying to our mails.

DON'T BUY FROM THEM

Excellent quick delivery ,any problem ,definetly I will order again.i recommend

Ordered a candle earlier this month when on offer, buy one get one free. The candle arrived yesterday but only one and it was broken in the box. When we contacted the company they asked that we send a picture which we did. When we asked about the free candle they said we had ordered and paid on the last day of the offer so it wasn鈥檛 dealt with by them until the next day so we couldn鈥檛 get the free candle. No apology given or offer to send out replacement for broken candle. All they said was they would refund. Never use again or recommend to anyone.

Brilliant customer service from Candles Direct. I ordered two Yankee Candles last week and was slightly concerned when my tracking told me the parcel was in Northern Ireland when I live just outside of London. I emailed the customer service email and they replied within two hours to say there was nothing to worry about as this is where their warehouse is. The parcel arrived a couple of days later! Will definitely be buying from them again..

My honest experience was a great one. I read some bad reviews on here so paid with paypal to be safe. The delivery charge was 拢3.95 which is amazing considering I bought 2 large candles which are not exactly light. I got an email to say order confirmed and dispatched and they arrived well packaged and quickly. The yankee candles I bought were out of season so that's why they sell them so cheap. I love the autumn and winter smells so perfect for me! I will be using this site again. Thank you.

Do not not use this company . Excessive postage charges . Tried to cancel my order immediately but was unable to . Staff really unhelpful said they would refund . Would not trust a company that cannot cancel an order immediately. If they cannot do this unlikely to get refund .

Love this company – they have huge variety of stock and there's always an offer on so you never have to pay full price for anything. I ordered some new Yankee Candle Frangrance Spheres and they arrived within a few days, well-packaged and are ready to go! Would always recommend them for anything fragrance related.

Great products and great prices. Candles arrived well packaged. After ordering I read the reviews so I was a bit apprehensive that my order would arrive. Delivery was the only thing that let this company down, delivery took 9 days, even though it was posted with Royal Mail 48 hour so I鈥檓 thinking they mark the item as dispatched but actually don鈥檛 post till later on. I had orders from France & the outer Hebrides that arrived in 3 days so they can鈥檛 blame covid-19. I would probably order again but I鈥檇 order way in advance of actually needing the item.

Received my order yesterday morning and very happy, very well packed and only took a few days to arrive. Thankyou

Do not order from this company
I have been waiting for my order for ages and no reply from my emails sent or phone messages left plus they took my money days ago.
I have just tried the customer service number yet again and it now states they are not taking phone calls
I have order from this company in the past and i think i had the same issues then but thought i would give them another go.
Never again

I've used Candles Direct quite a few times now. Their prices are good and I find their deliveries prompt and always very well packaged.
I had a Royal Mail issue with my delivery once and when I contacted Candles Direct found their customer service good.
Would recommend and will continue to use them.

*Just to add that their loyalty scheme is really good. I've used them maybe 7 or 8 times now and on my recent order when redeeming my points I expected a 拢 or so off I actually had 拢10! Definitely worth doing.
Another prompt, well packed delivery today. Never had an issue.

Having seen some negative reviews (after I'd already placed my order!) I was a little nervous.
However, my experience has been very positive. My full order was received in the time frame advised, well packed with no damages.

Absolutely disgusting!!!
I ordered a couple of candles that were showing in stock only to receive an email a couple of days later saying the candles were 鈥渙ut of stock鈥?& I should email them back to order another item/s.
I emailed them requesting a full refund 7 times (no reply), I phoned them a number of times only to connect immediately to a recorded voicemail, I left them a voicemail (no reply).
Thankfully I paid via PayPal so I contacted PayPal who followed it up & within minutes I had an email from candlesdirect confirming a full refund!
Do not waste your time of money with this company!

One of the worst customer services I have dealt with. Excessive delivery charges for items that would normally cost just 90p delivery.

They emailed me a shipping discount voucher to encourage me to complete a purchase I was considering.

It didn't work when I tried to apply the code so I emailed them. They ignored it so I emailed again. Again ignored. I telephoned on 3 separate occasions and each time got a 'no one is available to take your call' message.

Finally I complained via their website. They've ignored that too.

What a shocking outfit. I'll never ever use them

I ordered a candle set two weeks haven鈥檛 received it.. so I contacted them they told me to wait 10 days as I did, after 10 days they told me my parcel has been lost? I paid 3.95 not for my parcel to come to me after so long but it hasn鈥檛 even arrived, would not recommend this site at all

Simply dreadful!
Ordered some melts that were sent to a completely different person and address!
I wouldn't have known had it not been for the unintended recipient emailing me (he had no luck whatsoever trying to contact CandlesDirect).
Tried to email twice to get the situation resolved with zero success.
Maybe this review will get a response?
Buyer beware!

Every delivery has been perfect and such good discounts. Will recommend 🙂

I was a little bit hesitant to order because of some bad reviews, however really pleased with my purchase! Lovely affordable prices for Yankee candles specifically, delivered within a week and packaged really well, will definitely be using again for some savings especially on branded candles!

I wanted a candle quickly and paid 拢3.95 for 24 hr Royal Mail 1st class delivery. Once despatched, they advised that it was going to take 3-5 days, possibly 10 to arrive. Be very wary of this bunch. I've asked them to refund for the service they did not provide and will post again when successful.

I've used candledirect for a while now and ive got to say that I've never had any problems with them, they are AMAZING. Placed an order on Friday and oh my just received it this morning. That was super fast delivery. Thank you so much candledirect.

Superb company providing exceptional candles and accessories. I purchased a woodwick sacred smoke large jar that arrived very quickly and the customer service is second to none! Very highly reccomended.