Canadian Tire

Thought I would support Canadian companies more, especially Canadian Tire who I also hold shares in both retail / real estate (REITs). I was thinking to myself how I could use less international purchasing and stick with Canadian business is when I noticed the CT Triangle (savings) credit card. I was approved, the forms arrived within 3 days, I handed them in. It said I would receive a CC in 5 days. It's been over 30 days now with zero responses to this matter. Previously they reply back within 3 days when inquiring about Triangle.

So to make this story short and looking at the other reviews –I'll be boycotting CT and selling my shares in the company since their incompetence to touch base on this trivial issue actually does matter when I was further ready to support the company.

I've been shopping at Canadian Tire for well over 40 years, they used to be stores your could trust, it is no longer the case, they no longer care about customers, they keep selling products that have bad reviews for years and keep ripping off customers, I've been ripped off 3 times in the last 2 years. The last time, I bought a pair of what I thought were decent walking shoes and payed 90$ for them, I went through the soles in just a few months, there's tons of bad reviews for those shoes now yet CT keeps selling them. Naturally, you can't return shoes after you wear them for a few months. Those have very thin ''rubber' soles filled with very cheap foam inside, you end up going through the sole in no time, the shoes look almost bran new on the top and soles are gone. The only good reviews of those are from people that use them to do work in their yard, but if you walk anywhere on hard surfaces, they become garbage in no time. I've had similar problems with other products I bought there. I will no longer shop there, I boycott them now and tell everybody why. It's a disgrace, Yeah yeah, shop local… Keep your garbage CT.

I have been at Canadian tire in south common location with my two little kids Monday at 2:50 PM I was looking for slide to buy and didn't find what I am looking for. So I decided to leave the store. My son has small car I got it for him from Walmart at the same day and I didn't notice he took it with him in side the store. The lady at the customer service and another guy was looking at me and she stopped me and call the security started questioning me I didn't pay for the car. She didn't believe me I bought from Walmart, just because I am wearing scarves and covering my her she was talking loud, rudely and she grabbed the car from my son's to scanned it and left my son extremely crying. Unfortunately she couldn't scan it. With rude voice said you can leave now. It is the worst place to shop. Worst staff ever.

Placed an order for next day pickup. Checked in online when I arrived and within 3 minutes they had my order in my truck! Would have been 5 stars but one of the ornaments was clearly defective so I was disappointed that they packed it in my order.

I made a purchase today. I was served by a person that did not speak at all and then he threw the receipt through the opening in the glass like he was throwing out trash. I hope that I wasn't too much trouble for him to serve! I think that he must be just waiting for a lay off slip!

Granview Vancouver Location.
I purchased a set of four winter tires as a Xmas gift for my son online and scheduled a date for installation.
My son brought his vehicle in to the shop. I received a call later that morning from the technician advising that my son's tires were winter / M&S and in good shape so I did not need the tires. Was advised that they were going to contact my son to come & pick up his vehicle and that I can go online to cancel the order for a full refund.
That is going above & beyond the call of duty from this store and saved me a lot of money.
I am very impressed and will choose CDN Tire as my first choice for purchases. Thank you so much for being so honest.

They keep advertising the sale items they do not have, bought twice from different stores and orders were cancelled after three and four days that they won't have the product and then they have products on regular price

I dont know which genius manager came with the idea to restrict the return policy as such! I guess he or she is not really familiar with the business domain. You guys are loosing business. I'm only coming to Canadian Tire if I really have to, I mainly prefer to go somewhere else because of your return policy. For example I buy a vacuum, Im going home, I try it and I dont like it: I cannot return it to you because I used it! Unbelievable! Yes, people take advantage of that but still, the overall gain for Canadian Tire will be higher if you revise your return policy! Thank God for Amazon!

You can check online then better to go store you find out more than you aspects… I found best deal today..

They will guarantee their cheap and useless parts so that you come back when those parts fail… and then even though their cheap parts are free… they will charge you upwards of 125 dollars an hour to replace them… total scammers! Avoid at all costs!

I recently order 2 power bars from Canadian Tire on line ordering to be delivered by Canada Post to my residence.

I placed the order on Sept 11th and I was given the tracking # by Canada Post. The tracker doesn't give real time updates which isn't good for customer service. It shows that my order last processed in Mississauga, Ontario at 9:39 pm on Sept 15th. Today is Sept 17th and no further updates on the tracker!
My question is where is my parcel & when will I receive it in real time?
I personally don't trust Canada Post & I have had several bad experiences with them in the past and I only use them as a last resort!
I don't have any say in the matter here as Canadian Tire has elected to use them BUT I WISH THAT CDN TIRE WOULD GO WITH A MORE RELIABLE COURIER COMPANY & NOT CDA POST!
This will be my first and last time using Canadian tire!

Ever since the new ownership took over a year or two ago, the customer service is not only gone into the toilet but it has been flushed as well.
The Powell River Canadian Tire has management that thinks it's ok to walk by a very long line of customers waiting to go through a checkout (only one till open plus customer service that we're both involved in lengthy transactions) and doesn't call assistance for more cashiers and also does not open a till himself to help out. I finally asked the young lady on the till if she could please call for more tills to open as the line was getting even longer. This has been an ongoing problem since new ownership.
This is unfortunately pushing people to not shop local.
Too bad ownership really doesn't care in the slightest. I guess if they did care, they wouldn't have let go so much staff when they took over ownership.

They don't allowed customers coming with any backpack, STUPID – first time I hear that.
Never ever shop over there, c'mon guys grow up.

Customer experience zeroooooo

I can't believe people still go this heap dump of a scam using a Canadian name. The store is nothing Canadian and it's a disgrace they even use this name. Canadian tire is a globalist garbage hole that rips off their customers with poison junk from China or other third world countries. They jacked the prices but at the same time prices of raw materials actually dropped. So who's doing the ripping? Canadian Tire is not Canadian and it has nothing to do with Canada at this point except being on Canadian soil. It went from a favorite to lowlifes selling junk and using garbage employees that have no business in retail or really in anything. Service is a big 0 and the products are about the same.

Langford Canadian Tire is the worst Canadian Tire I have been to in my entire life. I have been there a few times thinking each time that everyone has off days… they cant be that bad all the time. Customer service is abysmally slow and disorganized. I was at the Hillside Canadian tire looking for a sale item. The Hillside store said Langford had one and I should phone to have it set aside as it was the last in stock. I phoned the seasonal department which took a great deal of time to do as I got returned to the main switchboard no less than 4 times before someone answered. I explained to the person there that I had been directed by Hillside to phone about this item. I asked if they could put it aside as I was at Hillside and would have to make a trip out. They were not willing. I asked if they could please make sure if it was really in stock before I made the journey. No… they weren't able to… but they assured me that it showed in stock on the computer. So I made the trip out to Langford and when I got there, I was unable to find said item. I asked seasonal about it and they replied that it was in a special storage area. They would have to dig it out. So we waited. After a while we were told that we could pay at the register and they would bring it out when they found it. So we did. After about another 45 minutes we were finally told they didn't actually have the item in stock… the manager of the department said… Oh yeah… the computer system had been showing it in inventory for a long time but they had tried finding it months ago and couldnt find it then either. (No one had bothered taking it out of the system) so now they were going to give us a rain check. We would have to return the item. I found out there was one in Sidney, but we dont live anywhere near there… so I asked since we paid already, could they get one from there brought out. They said they dont deal with other Canadian tires. We would have to get the item refunded, which was a fun process of going through the painfully slow customer service line, then trying to explain that we paid for the item but it wasnt in stock so had to return something we didnt even have yet. We got the rain check and waited. About three weeks later we get a call that it's in stock. Great. Only I cant get there until a couple of days later. So I phone and explain what had happened before and ask if they could just hold on to it for a couple of days until I was out that way. They said no. A bit frustrated… I decided I better make the trip out sooner rather than later. In my haste I forgot the rain check. When I got there I realized what I had done and explained it to the customer service desk. I was met with the least amount of concern. They asked if I had any proof I had a rain check… so I got someone back at our house to message a photo of it. I showed it to them and they tried to photo copy my phone. They weren't able to and decided there wasnt anything they could do for me. I asked to speak with the manager and explained as much as I could about what I had experienced… but they were very mechanical in their response. It was pretty clear that they didn't care at all.

Unfortunately this was only one of several experiences. I have dealt with other canadian tires in other cities and usually they have been great. This one, however is not. I would say go to Hillside if you are able to. Avoid this store.

I mostly preorder online nowadays and apart from several returns products have always been of top quality.

I had bought paint at Canadian tire and never got around using it for a while. I brought it in months later to get it mixed to the colour but could not find my receipt. It was not a problem and the premier paint was excellent.

Sold a defective productive that did not work when i needed it. Only offer an exchange but i no longer needed the product. Seems criminal they can sell you defective products and not give you a refund. item was returned just a week after purchase and the fault with the product was clear.

Terrible
Ordered summer tires, cashier tells me it's a stupid idea to keep my old winter tires on the back and just buy 2 news ones for the front. Shell call when they come in, due to covid I give extra time for delivery. 4 weeks go by, nothing. I call the store and there's no record of them being ordered. The lady is off today so they will leave her note. 1 more week goes by and nobody calls me. I call the store and still no record of it. My husband tried to do an oil change and Canadian Tire from my last oil change has torqued everything so tight that he couldn't do it. Mister lube almost couldn't undo the oil filter. Took a couple of people. Mister lube torques to about 25, Canadian Tire torqued to almost 60.
Couldn't be more disappointed
Canadian Tire
Horton street
London

I have not been thrilled with the service at any Canadian Tire before but if you want to go to a fantastic store, go and visit the one in Shawnessy in Calgary. I came in not happy with a product that was clearly defective and Melissa and Lester were so accommodating and helpful! They exchanged my product when I know most would have told me to leave. They treated me like I was a valued customer. I left the store thrilled! Thank you for excellent, friendly service!

Terrible product, Canadian Tire will not provide cash refund!
I purchased this product at 13:23 June 27th at Canadian Tire Unicity store in Winnipeg. After bringing product home, I turned it on as per the manufacturer鈥檚 instruction manual. Product would run but would overheat in approximately 5 minutes. Will not turn back on until it cooled off (approximately after 15 minutes later with 2 shop fans blowing on the compressor). I returned the product to the store at 17:30 the same day! Canadian Tire would not give me a refund on the product since it was 鈥榰sed鈥? Really. How is one able to discover if a product is defective without turning it on? They were adamant that there would be no refund forthcoming as per Canadian Tire Customer Service policy. They would only exchange the product. After reading other reviews of this product I am very concerned regarding the quality and longevity of this product. I am also concerned that Canadian Tire doesn鈥檛 have the confidence in this product to offer a money back guarantee for it. Just think about that. Canadian Tire will not stand behind the products they sell and offer a money back guarantee. What does that say about their product lines or the retailer themselves? Why is Canadian Tire so out of sync with the majority of other retailers? Why is Canadian Tire not concerned with the customer experience and customer satisfaction? Is this a way to build brand loyalty? After a heated exchange with Jessica (The store manager for the day) I discovered that Canadian Tire does not empower their managers to make decisions that would best serve their customers. Instead, I was fed of a circular argument of not being able to return 鈥榰sed鈥?products back to the store for a refund, as per store policy. Only exchanges are acceptable to Canadian Tire. Store policies are arbitrary in nature and in the case of Canadian Tire their store policy does nothing to foster and build a positive customer experience. It鈥檚 pretty simple. If a product is defective (and in this case only hours old) one should receive full money back refund as opposed to an exchange. Full stop. (FYI, they do not provide a store credit as an option). If anyone is contemplating purchasing anything from Canadian Tire, I would suggest that prior to going to the cash register, open the product and test it out in store before paying for it. Otherwise you could be stuck in an product exchange fiasco. Better yet, find an alternate store to shop at.

Worse custumer service, i order online it was so very bad service.

Canadian tire Brampton, ON( Mainstreet & steel) . its been about 4 years I am visiting this store, from the beginning The staffs are not helpful at all. They gives damn care always. Last time was the worst when I had to ask for 3 different staff to open the cupboard to buy a socket. The last guy who finally came upon begging request was rude with another customer also. Either they are Lazy or The manager is not good so far. The worst customer service I find in the area.

I was at Canadian Tire at Sunrise Plaza in Kitchener ON yesterday looking for a firepit, I found one on sale for 99,00CAN$, when I asked the clerk to bring me one, he said it was the last one and that there aren't any in the other stores either. He refused to sell me the one on display saying that it's not the end of the season yet. I left, but decided to go again today to try to convince them to sell me the one on display, because it's the perfect size and shape. As I got there, it wasn't on the shelf any longer, I found the clerk and when I asked him about it, he remembered me, and said that the manager sold it, he was very dismissive, turned his back unapologetically and left. I asked to speak with the manager, and that manager was even worse. She said that they never sold it and that it was broken (even though I am sure it wasn't). She never apologized and denied having sold it, refused to bring the young man who spoke with me dismissively and kept interrupting me. I don't know what happened to customer services in this store, but one thing i know for sure, I will never go there anymore and I will be telling all my friends about this incidence. Shame on you Canadian Tire!!!!

We are a senior couple that live in Kelowna, BC. We placed an online order with the Penticton, BC store (60 plus kms from our home) as our local CT did not have the item in stock. We drove and parked in the marked parking stall for pickup. I called the number on the sign – it went to voicemail with message that mailbox was full and to try again. I called again six times. I then put my mask on and went into the store. I waited in line for 10-15 minutes at customer service. I said I called the number and the mailbox was full. Clerk said there was no mailbox. I asked why no one was answering the phone then? She said they did when they could…. unacceptable! We ordered online to avoid having to go into store. When I got back to my vehicle my husband said another customer parked in spot next to us. He watched her call the number several times before leaving her car and going into the store. We had ordered online from the Kelowna store on more than one occasion with excellent service. Penticton store was such a disappointment.