Campingworldrv

Started out with a terrible experience from the camping world online ordering center. Long story short, items I bought to be shipped to Idaho went to my two year ago home in California even though shipping address showed as Meridian Idaho. Called the customer service number to only be told by the rude lady, it was up to us to figure it out? Fast forward to today. Went in to our local Camping World in Meridian Idaho and met the he parts manager Ed looking for some help on how to rectify this situation. Ed looked up my information, found my order and told me he would right back. After about 5 minutes Ed returned with 3 of the 4 items I had ordered but then went one step further and gave me an upgraded 4th item since he didn't have the one I ordered in stock. I told him I wasn't looking for replacement of the items but merely help in finding the original items. His comment, "This is just the RIGHT thing to do ". Are you kidding me, this is the absolute best description of good customer service as it gets! Ed, thank you so much for looking out for me. You went way way above and beyond. I have been a Good Sam member since 1998 and will remain loyal because of great people like yourself. Randy Braziel, Meridian Idaho. First photo shows email confirmation of order and shipping address to Idaho. Second shows email I received saying item shipped to California.?

We recently bought a 2018 Keystone Montana 5th wheel from the Camping World in Fresno Ca. They have zero customer service. We had a list of several items that needed to be repaired before they delivered and after delivery we realized they were not fixed. This unit was never cleaned before delivery. The carpet in the bedroom was filthy and I don't believe it was ever cleaned. There were empty water bottles and dirty paper towels behind one of the couches and behind the recliner was dirt and dust that was never swept out. Dirt and hairs in the bathroom sink also. Complaints fall on deaf ears. Our salesman did nothing to help us out either. I guess he got the commission but did nothing to deserve it. Friends of ours bought here and had a good experience but we will never deal with these people again. So just be aware.

I dropped my trailer off on the 19th of august after setting an actual appointment online for service department to complete several warranty issues on my brand new 2019 outback
It is now the 11th of September and they still have not gotten time to look at it much less even begin a repair. I have had to pay for a hotel while out of town since I still need to have a place to sleep and eat while I continue to work out of town.
Everyone I call the service manager tells me another reason as to why he could not get to it. Do not trust keystone trailer warranty program. And all the nightmares service work on trailers and RVs is absolutely true and camping world I get them no stars they should be shut down cleaned out And out of a job. This is not a way to run a business
Anyone wanting to buy a trailer/rv

Do you prepared they are nice but consider it a doll house poorly constructed repairs are in evitable and so far I don't know how long it takes for a shop to actually look at you my experience I am still waiting while they have my trailer and I pay for a hotel

Just learn to repair them yourselves.