CampbellsCaravans

Earlier this month (November 2019) I was able to get a full refund under the Consumer Credit Act, section 75, for a caravan I had bought from Campbells Caravans & Motorhomes (Preston) in 2017. Following the purchase in 2017, I had found quality faults straightaway, which were reported to Campbells within the first six months (eg, ceiling lights not switching on and off properly, front window panels misaligned, edging strips peeling away, permanent marks on the upgraded wipe-clean upholstery on a front seat, etc). I returned the caravan to Campbells (at my expense re: travel costs) for repair in the same year, and the front seat was replaced in 2018). The quality issues continued in 2019, eg, the front window panels still misaligned, edging strips continuing to peel away, together with bubbling of the roof decals, and the surrounding of the large skylight becoming detached. On more than one occasion, Campbells were given the opportunity to make full reparation, as per their legal obligations under the Consumer Rights Act 2015 (CRA), which they refused to acknowledge. As their emails to me confirmed, they continued to deny their responsibility to repair the caravan鈥檚 faults without any cost being incurred by me, and, instead, attempted to pass the responsibility for repair onto Lunar Caravans 鈥榳arranty鈥?schemes and even onto me, citing 鈥渨ear and tear鈥?issues (without examining the caravan). The after-sales manager even informed me that there was no record of my having reported any faults within the first six months of purchase (I was able to prove otherwise, thankfully). When I informed Campbells after-sales manager that I would apply for a refund due to their failure to meet their legal obligations under the CRA, Campbells (wrongly) told me that any refund would only be that of the market value of the caravan, which would be reduced further due to wear and tear issues. The CRA clearly states that this is not so. Campbells鈥?after-sales manager鈥檚 email to me stated that the decision was 鈥渇inal鈥?and I had no further response from them in relation to the matter, other than a generic email sent later to inform me that Lunar Caravans had gone into administration (which had nothing to do with my case, as my contract of purchase was with Campbells (the retailer), not Lunar Caravans (the manufacturer). As I was able to provide evidence that I had paid an initial deposit payment by credit card to Campbells (拢1000), I was able to approach the bank (credit card company) under the Consumer Credit Act (section 75) and claim a refund for the whole price of the caravan from them (it is then up to the bank to claim the money from the retailer). I was able to prove that I had reported faults within the first six months, and that Campbells had not fulfilled their obligations to me under the CRA, so was able to claim a full refund in 2019 from the bank for the 2017 purchase price of 拢21500 (and they also paid me a contribution towards the ancillary items that I had purchased specifically for use with the caravan). My advice is to know your rights under the law, and don鈥檛 let the retailer try to distract you with talk of warranties or what it says in the handbook (they may not know the law). The CRA is law and takes precedence over any warranties or handbook contents.

I fully agree with the comments below. Never again will i deal with Campbells caravans. A number off us are looking to raise a collective response as we are so disatisfied with the quality and service from Campbells caravans.

As first time buyers we found the purchase of the caravan was smooth sailing! Then everything went downhill from there! I found Campbells to be dishonest and have a lack of knowledge in the products the supply and install. We were told that our Coachman VIP 570 came with a tracker included and it was recommended by the salesman to get a solar panel installed. And also we had an iNet box fitted to the caravan which had been fitted in the incorrect place so in fact didn't work. After several emails asking if this was installed after we collected as I couldn't find any paperwork and being ignored we finally found that it didn't come with a tracker installed. After a lot of conversations Campbells offered to fit a Phantom Pro 3 tracker at cost without the labour charge whilst they were installing the iNet box in the correct location. Upon collection we found that a BP Tracker Retrieve had been fitted instead without is being informed as this is what coachman recommend and have wired in ready to install (this is a battery operated tracker and doesn't need wiring in!) Campbells still refuse to acknowledge they are wrong but at least have refunded us the cost of the tracker. Reading through other peoples reviews I think Campbells are ok if you are just buying a caravan and have no teething problems with it, but if you have teething problems they aren't interested. The customer is always wrong in Campbells case, and I feel that they have to have the last word, whether its right or wrong!!!!

Very bad company to deal with. We had ordered a brand new caravan and they switched it with an older one in poor condition. The deceived us when they took our money not telling us what they had done. When confronted with their dishonesty they weren't bothered in the slightest. It seems that the dishonesty starts at the top levels of this shady company. They were obliged to fully refund me as they had broken our contract. No apologies, no remorse and no compensation. Avoid this company or be sorry. The Director should be disqualified from holding office.

They switched caravans without telling us and took our money having deceived us. They broke our contract and their own terms and conditions.I believe they have acted dishonestly. Avoid at all costs. On 27/1/2017 my wife and I placed an order with Campbells Caravans at Lostock Hall, Preston for a brand new Lunar Clubman Sb caravan to be built during March 2017 to be ready early April. On 6th April, 2017 being the collection day I authorised payment of the outstanding balance (having paid a deposit on ordering) in the belief and on the understanding that it was payment for the purchase of a new caravan having been built in March 2017 as ordered and as per the agreed and signed contract. We didn't receive the caravan we had ordered – they switched caravans. Instead we were given one having been completed 12th October 2016 which had been stood in their compound since 11th November 2016 and throughout the winter. vin no. SGLSOOOLUH1036259. They didn't tell us of the switch but kept quiet about it. The dealership requested and took payment in the full knowledge that we were not receiving the caravan we had ordered and believed we were collecting. It was dirty and had several faults despite being assured it had received a thorough valet and PDI. The gas and electric certification only had 6 months left on them. We sussed what they were up to and complained. We were treated disgracefully. We received no apology or compensation and their attitude was reprehensible. As Campbells were in breach of contract we were able to get our money refunded in full. Their cavalier attitude was such that they even breached their own terms and conditions. This has been the worst retail experience in my 60+ years. Everything I have said is well documented, truthful and accurate. Campbells are fully aware and have my complaint fully on record. Unbelievably Campbells are a National Caravan Council (NCC) approved dealer – so clearly that's no guarantee of honest dealing. The director was dismissive and unhelpful. No gesture of goodwill or even an apology. It seems this is a bad company from the top downwards. My advice is to avoid Campbells Caravans.