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I got no coat but did get my money back which is something but the whole experience was appalling. I suspect these cowboys will be heading into the sunset before long (if not already) but until they do, should you be tempted by their prices, avoid like the plague and buy elsewhere.
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I ordered 2 fleeces on 17/1 for a forthcoming ski trip. Had not arrived by latest delivery date (9/2) so emailed these buffoons via Amazon, stressing time constraint. No response so emailed again on 15/2. Still no response so claimed back via Amazon.
One good point was the Amazon claim process was quick and painless.
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Had to open an A-Z claim via Amazon as the company do not reply to any messages.
What a scam artist. should be ashamed of themselves!
Unbelievable.
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I have never ever dealt with such an appalling company online. Do not use them!
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Upon contacting them I got a useless automated reply so I left them a 1* feedback review just like many other people in the last few days.
To my disgust me feedback comments and star rating was removed and so was everyone else's after a few days I noticed this was a regular occurrence with negative reviews only lasting a few days so I phoned amazon to file a claim and enquire why mine and other peoples feedback had gone and their response was we'll look into it.
These cowboys should be banned from Amazon.
This sham has been happening from at least the beginning of this year because when I bought the jacket I noticed a few days of bad feedback that had disappeared.
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There are about 40 pages about how all their negative feedback kept disappearing, eventually following an investigation amazon pulled all of their items and you can no longer purchase from them (at time of writing).
Any consumer still waiting for an item they ordered via Amazon should file an A-Z order against them on amazon and Amazon will refund the buyer.
You need to read the whole discussion to believe to really ! I'd suggest best avoided and sharing that on social media to protect other consumers.
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Through Amazon I ordered one item which was scheduled for delivery on 21 Jan. It did not arrive and I received only automated replies to my messages. I ordered another item which was due on 2 Feb. Same story.
I have just received a message via Amazon:
'We already processed full refund on our side, please check your order details in your Amazon Account for your reference …
We would like to thank you for your patience and apologize for refund due to external circumstances on the way from Ireland to UK.'
The message did not specify which of the orders has been refunded. I have filed a claim with Amazon for refund on both orders.
My own view is that their long delivery times have nothing at all to do with the postal service from the Irish Republic to UK: but that they only purchase items from manufacturer when they have a quota of customers' orders; and they now have a major cash-flow problem.
I regret having to make this negative review, as in the past I have had excellent service from them, eg they exchanged a product with no fuss because I had ordered the wrong size.
I would likely have not made this review had they fessed-up and given me an honest reply. But as of now, I feel that they cannot be trusted and it would be foolish to attempt to buy anything from them.
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As @11 Feb
Neither item has arrived. Nor has my bank account been credited.
In regard to my complaint to Amazon: I have taken up Amazon's offer of immediate credit into my Amazon account, and this has now been processed. Major props to Amazon.
Though CamoOutdoors' own website appears to be still accepting orders, all of the items on their Amazon Storefront are now flagged 'currently unavailable'.
Their approval ratings on Amazon have, over a year gone from
POSITIVE: 90% down to 40%
NEGATIVE: 9% up to 56%
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