CallFire

I had a number that was receiving calls for sales and offers in multiple languages from many different places

I requested a replacement for that number and was given back a credit for the amount I spent on the number

Customer Service is quick and easy and painless

The service is great when it is working.. We have run into several issues using our American Express cards to recharge the account. The only solution we were offered is to pay for a year in advance instead of monthly. Not a viable solution for us.

Always great and fast customer service. Everything works very well for our company with them including the call tracking and call recordings. Without it properly functioning, we wouldn鈥檛 know where our calls come from for marketing purposes. Keep up the great work! 🙂

Great price, great service, reliable numbers! Enough said, since that's what we want with companies like this – not too much to ask and they deliver as requested 🙂

Really like Callfire very easy to use

I got excellent, personalized service, and the end-product produced great call results, too!

Great customer service!

I'm a high school teacher, and Callfire has been an invaluable service for parent communication. I can set up my classes' call lists and send out robo calls to all the parents of my students (or selectively) for things like invitations to parent-teacher conferences, updates on student performance/behavior, and much more. It even tells me how many were live answers versus went to message, etc… I couldn't recommend Callfire enough to teachers struggling with making all those phone calls to parents, because who has time for that?!

Seamless Process for our large call campaign. They helped me to customize the broadcasts for various campaigns and add our own messages and even a randomized code for each caller. Couldn't have had an easier way to complete our project. Definitely recommend.

Great customer service! Every time I call CallFire with my issues or concerns they were able to resolve it very quickly!

The customer care experience has been great. Every single time we have come across a challenge being that this is our first time using CallFire, someone always helps us overcome it. Customer care is very important and CallFire has made sure to provide that in excellence.

I am not a super nerd and can make it work for my business call tracking and voicemail needs.

liked overall

this service sent automated calls out to thousands of voters at 2:30AM instead of PM ( the setting i chose). I lost the election by 200 votes out of over 100,000 total votes cast.

Callfire did, after a month, reimburse the cost of their fees.

Great customer service.
Great products and services.
Great value.
Thanks!

A little difficult to figure out how to use on your own, but they have great customer service to help you.

Callfire has helped me get new and stay in touch with new clients on its platform. Customer service has been great answering questions and showed awesome customer care by reaching out before questions about services was needed. Keep up the great work!!!

problem keep unsolved all the time

Dependable service, amazing support staff.
Michael Ludden has helped and has gone above and beyond for our business. We love CallFire!

I sent an email and got no response

The integrity of this organization surpasses expectations. A pleasure to do business with. Currently a client and plan to stay that way

Callfire has no backup for your data.

Recently I went on to run a contact list only to find all my lists were empty. Of course they tried to blame this on me but I did nothing to clear the lists.

They agreed to re-populate my lists but never did so.

I've sent several emails to the support department but they don't even have the courtesy to respond to a paying customer.

Bye Bye Callfire!

This was my first experience with Callfire.com and while the platform worked fine for the very limited usage I had, the TOService do not allow you to withdraw funds placed in the pre-paid account. Granted it has been a long time since I deposited the funds and it is a low amount of money, but good business practice should include terms that allow the user to withdraw the funds if they later decide that they do not need the service.

I'm sure I am not the only business owner that has pivoted the direction of their marketing. So, BEWARE and read the fine print. I actually may be implementing the use of a platform like this in the future, but I certainly will not be giving them any of our money.

There are several of these cloud based phone services popping up that all offer a similar range in products. Pick any other service but these guys. Not that there products are poor but their customer service is awful. I setup a cloud based calling service for a small sales staff of 10 loaded on credit only to find that after not using their service the entire amount was wiped out. After requesting it to be reinstated they refused after not calling me back and being rude through out our conversation. I advised there were compliance issues which was the cause for the stop in use and they had since been resolved. Their reply was tough luck, that's our policy and we you should take your business elsewhere if you don't like it. Products were great, service is awful.