California Casualty Auto And Home Insurance

Excellent customer service.

It has been a wonderful pleasure working with California Casualty. For any question regarding my policies (auto/homeowners insurance) I have always been provided with information right away and the customer service has been great…

Professional, caring, thorough.

Lack of follow through
– After we added a new mortgage policy to my auto policy, the agent setting me up disappeared and didnt follow through when the paperwork my Home leanding company needed was requested. Of course he was all, "contact me anytime, i'm here for you"," I'll get you whatever you need". It took a literal month of emailing him (in which he never replied) to then realize he was dead or gone, and then reaching out to customer services to finally get the paperwork.

I鈥檝e been with California casualty for one year and I am totally satisfied.

I love the rates! It's been the best by far!

Great company! I have saved money and it is a pleasure to deal with the company's personnel.

Best Insurance company ever. I have had them for over 25 years. They are great.

Have had CalCas for over 40 years. Always helpful, supportive and polite. Also, I have checked several times over the years and rates are reasonable.

We have found your pricing fair and your customer service is excellent.

My experience with California Casualty has been excellent. Their customer service is the best. If you have any concerns, and agent is always ready to serve you. I would recommend this company to anyone who qualifies for their coverage. You won't be disappointed.

Easy to talk to company, personal reps and a great attitude toward their clients!

Excellent service!

We have insured our vehicles and house with California Casualty for at least 30 years and will continue as long as they have us. The claim service has been excellent on two house incidents and 3-4 car incidents. The premiums have always remained reasonable.

Their pricing is affordable and their customer service is great.

Fantastic!! I love California Casualty, I have never had a problem with them and they are on top of it, no matter what I call about!! I will continue to use them for ever!!

We have been with California Casualty since 1974. My parents were with it and now my daughters are covered with it. That says it all. California Casualty has always good to us.

If I could rate them with a 0 I would. Their customer service is terrible. My parked, unattended vehicle was hit by one of their customers and they have made this experience absolutely awful. In fact, this incident happened 41 days ago and it has not yet been resolved. The adjuster that I dealt with is rude, unprofessional, and lazy. She threatened to drop my claim due to their customer being non-compliant. When in fact, after speaking to the other vehicle owner, I discovered that she never phoned him. He submitted a claim the same day of the incident. The adjuster hung up the phone on me stating if I didn鈥檛 like her answers then I can call my own insurance company. From that point on, she has screened every one of my calls and she has not returned my calls. I have called her supervisors direct extension and he did not seem concerned about his unprofessional employee. He had to relay the information to me regarding my estimate. Now that I have an appointment at a collision center, I am unable to get in contact with the adjuster or her supervisor. I tried calling the 1-800 number to resolve the issue and I was unsuccessful. The only solution I was offered was to be sent to the adjuster鈥檚 voicemail. I am disgusted with the customer service. The whole company seems as if their mission is to push claims off to the wayside rather than dealing with them and solving them. This company is a shame and I would never trust them. I can only hope that my vehicle is never damaged by one of their customers, ever again.

I really appreciated my experience with my first agent contact, Jill Strandquist. She was always very polite, professional and a wonderful representative for California Casualty. I highly recommend California Casualty to all of my friends and family.

Great customer service! Great prices! I plan to stay loyal!

Have always been courteous and helpful with all my questions and problems

I have always been pleased with the service. All my problems were readily taken care of and an agent always called. It gives one the assurance that the company cares. Thank you for so many years of service

I love California Casualty. They have come through for me on several occasions. They are trustworthy and the monthly premium is incredible! I'll never go anywhere else for insurance!!

Excellent service and alway courteous communication.

We have had no issues.