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Beware of this site, the 鈥淒ark Web鈥?has infiltrated their site. There鈥檚 thousands of customers who鈥檚 personal information, passwords and credit/debit cards Information that were taken by those criminal entities. I鈥檝e contacted (via-phone) the Corporate Office and was hung up on twice. Upon re-contacting them again, the person I鈥檇 spoken with stated that she was going to give me the correct phone number to the right person for me to speak with, then she just hung up on me. Then I attempted to contact them again and just kept getting a message. I attempted to contact them four more times to no avail and at that moment I鈥檇 realized that my phone number has been blocked. This is absolutely no way to conduct business!!!!
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all I did was try to buy a coffee cup
Messed up delivery
sent emails declining liability
If you鈥檙e looking for a company to handle your swag look elsewhere
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Keith,
I鈥檓 writing about the consistent experience of incongruences as a diner at Cafe Express. This covers customer service issues, menus, web design, very pronounced din and food preparation. All of
my experience is derived from the Austin Location and covers fairly regular visits over several years. There are many things the staff does well, maintaining the drink/coffee/condiments bar, bussing tables, repositioning
furniture, delivering the orders to the table and generally non-evasive in the customer experience. Since this summer, I鈥檝e started reporting, via the web form, insufficient experiences.
The first problem I reported was the web form it鈥檚 self. There is an arbitrary low character limitation, undisclosed time-out while typing in the notes. In my first go, I lost a block of text describing a poor experience I had.
I did not want to type out everything again, so I submitted feed back about the intake process. I did get an initial response from Jennifer asking what the issue was. I replied back I wanted to report the insufficiencies for intaking
customer comments and asked why it was designed that way. It鈥檚 been several months and no return reply. Several times, I鈥檝e also provided feedback through the form about the abundance of sugar in sauces and dips, this I鈥檝e not ever had a response over the years I鈥檝e submitted feedback. An example would be the chicken strips, they only come with a sweetened mustard, I don鈥檛 like this. The staff could only offer salad dressings, a rather limited selection without sugar too, or hot sauce from the condiments bar. I sent feedback I wanted more choices, like a white gravy or pungent unsweetened sauce, and have never gotten an acknowledgement. I eventually stopped ordering the chicken. I wrote about the supposed Southwest style breakfasts loaded with sweetener and the total absence of Pico De Gallo in the restaurant. No response, so I don鈥檛 order that any more. This weekend I tried the supposed 鈥淰eggie Burger鈥?that was another entree catastrophe. The veggie burger amounted to a nondescript mass of low flavor, indeterminate ingredients squashed to look like a patty. It would not hold together if I tried to handle it like a burger. I ate a 3rd with a spoon before abandoning it, I won鈥檛 be ordering this again. I鈥檝e also had problems coming up with an order because the wall menus are confusing and VERY DIFFICULT to read from the register. I don鈥檛 like the layout of the hand held menus, the order line is poorly illuminated, so I stopped using menus. In aggregate I'm losing interest in Cafe Express food, try to eat elsewhere prior to visiting and only order what works and is dependable, the drinks/coffee/condiments bar. It鈥檚 not that I鈥檓 cheap, I know that the access to the location is supported by business, and admonish my fellow diners to order before and arriving at the restaurant. However, I鈥檝e become weary of the selections.
I frequent Cafe Express to meet with associates and socialize and that works fine, except that the din can interfere with conversation. However, i鈥檝e witnessed what is left behind from a meal and asked them why, some don鈥檛 like the preparation either. Meaning, it鈥檚 not just me. I鈥檓 willing to contact y鈥檃ll because I spent decades responding to customers in a previous career. I think all the problems and experiences I written about here stems from one issue, the direction of communication. From my perspective it is predominately unidirectional, Cafe Express > Customer. I say this because going the other direction is into a organizational black hole. I鈥檓 not certain why this is so. I would not characterize the restaurant experience as pedantic, perhaps it is Sugarland professionals that are being used to design the experience.
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