Everett
4 months ago
We ordered a sample of Statuario Nuvo in May 2020 (lockdown, so no showrooms open.) Loved its creamy tones (instead of stark whites) so placed a large 拢8k order. Worktops fitted in early September and so upset by what we received – a slab several shades lighter than the sample and stony, not creamy, in tone. Caesarstone鈥檚 response – 鈥渋t says 鈥榓ctual may vary from sample鈥?on the back.鈥欌€?Repeated by the rep who came out today. In other words, the sample will show you examples of veining but the background white you will get, irrespective of the sample received, is pot luck. Having received a dismissive, patronising and incredibly rude initial reply back from VP of Sales, they only agreed to send out a rep when we cited our rights under Consumer law. Beware that the sample you receive and even see in the showroom may vary considerably from the slab you end up with. The rep acknowledged the differences in colour between sample and slab but gave no indication of any willingness to replace the worktop. We await their formal response but it has been a very disappointing experience, both in terms of product quality and customer service, from a company that are supposed to lead the market. We will take legal advice if required.