Caesars Entertainment

caesars.com is the official website of Caesars Hotels and Casinos鈥?in Las Vegas. It contains the appropriate amount of commercialism, and nothing bad. It's free to visit, and quite beautiful! It is also attached to The (beautiful) Forum Shops. Spam is not necessarily harmful. >BlackWidow73: It sounds like you signed up for Total Rewards and you're being encouraged to use your membership. This is a normal thing.

Poor service experience with check in, the room, and being threatened by security. Management was rude as well We checked in yesterday and it took over 30 minutes. Once checked in the room had a cover that kept falling on our feet. Nothing major thus far. We decided to go get breakfast before heading to the convention center and decided to take the stairs down from our nearly $600 suite. We get to the bottom and it took us to back of house. We asked how to get to the lobby and we're pointed down a hallway. We came across the exit and a security guard immediately said they could have us trespassed. All we did was take the stairs down. We were shocked about being threatened and just asked how to get out. She then went on the say we were trespassing by taking the stairs and ending up where we did. So we went to the front desk and spoke to the security manager about what happened and he didn't seem like he truly cared. We then spoke to a guest services manager who said it was a security issue not his issue. I kept saying I am a guest that has an issue with the services. He again stated it was a security issue not his. I requested to have the issue addressed and he said I'm being generous by waiving your resort fee. I asked to speak to his manager about what happened as he didn't care. He told me she was gone at a conference and would be able to speak to me. I asked for her info to speak to her. I then ran into the general manager and explained what happened. He had Alyssa the director of the hotel operations reach out. I spoke to her and she offered a $100 credit on the room. After being threatened to be removed from the property for trespassing because we took the stairs, taking forever to check in, and having things falling apart in our nearly $600/night suite I feel that is not putting the guest first but just trying to get me off of the phone. I felt extremely unwelcomed and not appreciated as a guest who paid for a suite.

I asked their customer service what are the parking fees for DISABLED people. Here is their reply: "It is my pleasure to assist with your parking inquiry. We have switched over to a paid self-parking model for specific Las Vegas properties. Guests will receive a ticket when entering the parking garage. Hotel guests will use their room key to access the parking structure and will have access to all Caesars self-parking garages in Las Vegas. Guests will then pay their ticket at a kiosk before returning to their car and exiting the facility. Please let us know if there is anything further we can assist you with."

In other words they completely IGNORED my question and indirectly replied that they don't care about disabled people. All venues I visited, including airports, offer free or discounted parking fees for disabled.
Parking fees here are very high, there are no hourly fees and $9 for 4 hours is a lot; the one free hour is insufficient, particularly for a disabled person who moves slowly. You would think that the high prices of restaurants and shops would be sufficient for their profits…

Shame on you, Caesars Entertainment!

a platinum member..the total rewards program is the best in the business,by far…the benefits are outstanding and i stay in their hotels..for 15 years the only issue i had was a broken refrigerator at the Rio in Las Vegas and was quickly replaced .Honestly its the best outfit in the gaming industry,,I try and stay at a caesars property..