Cadence Watch

I'm assuming the company has gone bust. After continually auto-responding to my requests questioning when I would receive a particular watch I had ordered with something along the lines of "there is a production issue, we can either send you another watch or a refund"; they've now stopped replying, as I've finally accepted my watch isn't coming and requested a refund.

No contact number or details, very poor customer service.

Great company and the watch is wonderful keeps great time had it over a year now. Will buy from them again.

When I ordered one of their watches it not only took 3 months to ship but it came defective out of the box. When contacting customer support I was told that I can ship the watch back (at my expense) so that they can fix or send me another "Working" one. I told them that I do not want to wait another 6 months for this stupid watch. When I requested a refund they neglected my question and kept asking to send the watch back…. Complete scam!!

I ordered the Morgan watch from Cadence in August of 2015. It has still never arrived, and the most recent email I received from them, they say that it may likely not be until August 2016 that they can ship it. They continually say that it's been a production problem. I have during this time been promised it will be ready by December 2015, then February 2016, and then April 2016.

There are two highly frustrating aspects of this:
1. They have advertised it during this time as being in stock. I pre-ordered it initially for September, but at a later date checked and the website said it was in stock. Either this is false advertising, or they have been lying to me about there being a production problem.
2. The Morgan watch is literally just the Franklin watch with a silver time face instead of a black one. The Franklin watch has been available almost this entire time. How can they not resolve a production problem for over a year with something as simple as just switching the time face for another colour?

This is some of the worst customer service I've ever received.

I ordered a watch in December hoping to give it as a Christmas present, the website told me it would be shipped within 8 days and I would receive an email when that happened. FOUR MONTHS LATER, after multiple phone calls and emails I still have not received the watch. In February, they offered my a full refund but apologized and advised me to hold off on canceling my order because it would be shipped by the end of the month. Since then, I have called to try to cancel my order and to get a refund and no one answers the phone. This is THE WORST company I have ever ordered online with. I will never order from them again and I tell everyone I know to never purchase from them!

This is the worst company I've ever purchased ANYTHING from in my life. I've never encountered such a bozo company when it comes to getting your order straight and having the item (which is prepaid for) on time or even in a relatively reasonable period of time. These guys are seriously bad. I ordered two watches – one in mid-November and one in mid-December in hopes that they would be sent in time for Christmas 2015. It is now February 18th and I've yet to receive either watch. They advertised for Christmas as if you'd receive your watch in time for the holidays. I wanted them for gifts. I will never ever buy another watch from this company and I recommend you go to Amazon or somewhere else.

I ordered 2 watches in September. They still have not arrived. In fact they have not been sent as yet. I loved my 1st cadence and so went again. No indication that ot would be months before they were sent and the excuses were known atthw time of order. The customer should have been informed of rhe delay. So i am looking forward to eventually receiving them,just jope the time is not months behind as well.
Poor effort Cadence and really easy to fix. A bit od respect please.
Turtle Tom

A summary of my saga trying to deal with the incompetence that is the cadence watch company- hopefully it will serve as a warning.

Bought 6 watches from them over a year ago. When they arrived one wasn't working (the most expensive of course). Notified company immediately and then had to pay to ship it back to them. When told it was out of stock and would i like to wait for it, i said i would rather a refund but would wait if i had to… A year later and multiple multiple contacts since and i still have neither a replacement or a refund. Within 2 months, 2 more of the watches stopped working (which of course i am not stupid enough to pay to send back to them).

The customer service is awful- email replies are always in broken english (despite claiming to be a USA based company) and they constantly say they will get back to you only for a month or so to pass before i have to send another email asking why i haven't heard anything…

The watches that have worked have been fine….. But it's definitely not worth the hassle. Much better alternatives at the same price.

My feelings for the company went up and down. I purchased a watch for almost 50% off the original price so I was very excited. When I noticed the expensive international shipping I was still excited because I thought it would arrive even faster. Tracking the package only works for a few days until it stops moving in the US. ~3 weeks later it arrives with a slight rip on the package. I was VERY disappointed but then I saw the watch in perfect condition and I'm just glad that nothing happened to it.