Cabfind.com

Taxis are always late, cancellations don't happen and they don't seem to care at all. Alleged wonderful state of the art technology and service but it's utter rubbish.

I work for Holidaysplease and we have been using Cabfind to book journeys for our customers travelling to airports. Their level of customer service is absolutely disappointing. The last bookings we've made have all been problematic. Even after receiving confirmation for our bookings, the cars did not turn up to pick up our customers. When they tried calling the company Cabfind said no bookings were ever made. This left them in a position where they almost missed their flights and had to pay for the journeys themselves. Despite being reassured a cab will be there to pick them up from the airport on their arrival from their holiday, no car ever showed up – again the same story.
Obviously this has reflected poorly on our image, and it is completely unacceptable as customer service and customer satisfaction is our top priority. We had to refund our customers and apologise for their mistakes.
Believe it or not, they have CHARGED FOR US BOOKINGS THAT NEVER HAPPENED and now refuse to give us a refund – Despite contacting them numerous times (Speaking to Amy Bills) with all the proofs of booking references! They keep telling me 'their manager has been in meetings all day' (CAN YOU BELIEVE IT?) and that they'll get back to me.

How are they still around?! DO NOT USE THEM!!! AVOID!!!

My company use cabfind to book taxis for us to and from work. This evening my taxi was booked but never showed for over two hours. Phone calls from me to my company, led them to call cabfind only to be told that the cab was on it's way…..it would be there in 10 mins….it would be there in 5 mins…it's stuck in traffic AND it is short of staff….all this while I am waiting on a deserted industrial estate in the cold from 23.20hrs until, eventually, the taxi turns up….. at 01.35hrs…..Never once did cabfind try to get another company to fulfill the contract, just kept saying "we are sorry for the inconvenience". INCONVENIENCE…????..well readers…how inconvenienced do you think I was..??
As a company, I would be very careful using the "services" of cabfind for getting my employees anywhere on time and the fact that they will leave them for hours waiting would not help your business. Avoid.
P.S. when the taxi arrived it stank of smoke. If it wasn't already late, I would have asked for another one.

I am forced to use taxi's provided by Cabfind by my employer on a daily basis as I have to travel by road as part of my daily duties. I am writing this review as I have to say this is the most poorly organised and incompetent company I have had the misfortune of using. Over my 20 year career I have worked for several other employers within my industry and it is common practice to use one company to manage taxi bookings, however my previous employers used alternate suppliers to Cabfind who's service was far superior, I have listed some of my most recent issues below.

1) On multiple occasions I have been left waiting for between 60 and 90 minutes late at night and early in the morning for taxis that had been booked days in advance. When you try to find out why it's so late you have to queue for long periods to speak to their call centre staff who appear to only have one excuse, Traffic……. at 04:30am it's just not believable!

2) The taxi companies they subcontract too are often the cheapest and lowest quality available, I have had vehicles turn up that shouldn't really be allowed on the road at all, broken seat belts, faulty doors and warning lights are all common place.

3) Passenger safety is far from their priority, I sometimes have to travel long distances by taxi and on more than one occasion I have had to decline to travel as the driver they provided was so fatigued it would have been dangerous, drivers often admit that Cabfind push fares so low that drivers have to work 12 to 14 hour days in order to make enough money to live.

4) If you raise a complaint about the service they provide don't expect a response, to date I have raised several issues via my employer as well as directly with their staff and so far the only response's I have ever received have just been to denie denie denie or blame blame blame. On one occasion they blamed my employer for not booking a taxi despite the fact we had conclusive evidence we had booked it three days before, their failure left me waiting for over an hour and caused significant issues for my employer.

My advice is that if your job requires the use of taxis and your employer contracts with Cabfind you may want to raise an objection with your management as soon as possible or look for a change of employer.

I booked a journey form my hotel to a wedding the day before. There is no return option on the website so i booked the journey to the wedding first. That was ok, (so i thought at the time). I then tried booking the return journey, went through to the bank site, that went through ok. When redirected back to their website, an error message came up, saying it had failed. I rang the number and quoted the ref number that it gave, the woman on the phone told me it was my bank declining it… i told her it said accepted on the payment page, only on their website it failed. She insisted it was my bank, I tried to pay 3 times after that, same message every time.

The following day, i was waiting for the taxi, it was 10 minutes late, i rang up and they told me they'd tried calling and emailing me to say they hadn't quoted enough and the taxi would do it for that. This turned out to be a lie which the lady later admitted, they never tried calling, just one email straight in to my junk mail. Not a single apology, just rude and abrupt. I was told it's a busy call centre and they don't have time to ring everyone.

After I returned from the wedding, I noticed my bank balance was a little lower then I expected (I didn't get that drunk at the wedding!). I looked at the statement, It had 4 payments taken out for the journey their website said had failed.

After ringing up for a 3rd time, I finally got a different person on the phone who managed to apologise. They had taken 拢160.20 from my account with out managing to provide a single taxi!!!! To top it off… the accounts team don't work weekends, so can't start the process of refunding me till Monday!

I booked a taxi from taxibooking.com and paid for it. Recieved email confirmation from cabfind.com that i would be picked up along with name of company who were going to pick me up. Went out for nice night out. 1 hour into my meal i recieved an email telling me that actually they would not be collecting me and did not have a booking for me, they offered only a refund. Leaving me stranded. Emailed back to them but recieved no response.
Have now spoken to actual taxi company who was going to pick me up and they had not recieved a booking from cabfind for at least a week.
Will not be using this service again and would like to warn others so they do not end up being let down too.