Peter
6 years ago
I will never order from this website again. I used promo codes provided to me by a registry and my order was cancelled without my permission because of the discount I got. I was very excited to order such products and was looking forward to passing on the website. If it was a website error they should have granted the transaction and fixed the issue afterwards. I only ordered ONE thing. It's sad that they have such terrible website coordinators and then the customer pays. I will be letting everyone I know to stop using the website ESPECIALLY at my sisters job who runs wedding registries for thousands of women.
Not to mention the horrible customer service as I had to attempt to talk OVER the representative who wouldn't even allow me to speak.
,
Hailey
7 years ago
Had the worst experience with cwonder.com. I ordered monogrammed pocketbook and cosmetic case for my daughter for Christmas. Order was placed during thanksgiving in plenty of time. Unfortunately I was incorrect. First package received but no zipper pull on cosmetic case. After multiple emails I returned it to company. I received another cosmetic case with no monogramming. This was three days before Christmas Eve. Called company and they could not help me since monogramming could not be completed prior to Christmas. They did offer me a "special offer" for my inconvenience. Funny since the offer was on their website for all. 20+ emails and I finally received a refund but it was sad on Christmas morning as I had to tell my daughter that i didn't have the gift she asked for. No attention to detail…customer is not a priority…lousy customer service. Do not do business with this company.