C. Josef Lamy GmbH

Excellent customer support. I bought two lamy safaris and one of them was defective. After contacting the company they immediately fixed the problem, free of charge. Well trusted company.

Asked Lamy for assistance to help repair a Lamy Dialog 3. I was asked instead to contact the local distributor which I did.

The distributor ignored my correspondence even after waiting for a month and I was so disgusted at both that I just salvaged what I could from the pen and chucked the rest.

Will never trust Lamy's after-sales nor any of their products with moving parts.

I own a Lamy 2000 fountain pen and it is just such a perfect design. Practical for daily use and beautiful to look at.
I returned it to the factory in Germany recently for a refurbishment (it had developed a slight leak), and it was promptly returned, looking like new and once again writing perfectly. And no charge!!

Good site. Everything about lamy. Everything is easy to find. Prices only for Germany. In other countries higher prices (for about 10%).