Bybus

My review is about the poor customer service from yellow busses when you call 01202 636110. Extremely insensitive and unprofessional staff who could care less about your deceased pet photo on the front cover of the Glo Card you had several years ago and when submitting a new application several years later with a new photo of your current pet and "not a reminder of your old pet" they speak you down and argue this wont be the case since its a renewal and you get sent out the Glo Card with the old photo of your deceased pet and a broken heart all over again with tears enough to fill a bowl with…Congratulation yellow busses you have successfully upset a customer beyond words…

Here are their rules…
1) First time you upload a picture for your Glo Card will always be "THE" only picture you can have no matter how many times you try submitting a new one to replace the old and this could be several years later!
2) Customer service half the time hang up on your calling and you must continue to ring them until they answer
3) When customer service do answer and you explain about why it is my Glo Card has not arrived by now (indicating 2-3 weeks late) they give an excuse, "obviously"…and send it out to you 3-5 days later.
In other words they do not take care of their customers and when it comes to Glo Card they don't even check your online submit application. If I had not called them I would not of got my card, another useless and unprofessional attitude they have towards customers.
Overall yellow busses should have the ability for a customer to submit a new photo with a new application and not refer to an old renewal card based on my address details several years ago…poor business management, lack of customer interest and compensation or some sort of complaint procedure should be offered to a valued customer whom commutes on your busses every day!
Oh and just a reminder of how the staff spoke to me based on the Glo Card when I received it with the wrong photo was disgusting! She spoke me down, raised her voice clearly no consideration until I had to raise my voice and remind her of my deceased pet that was on the Glo Card they sent out to me even though I submitted a new application, new photo of my current pet oh and I spoke to some higher level clearance person in the company who spoke to me continuously via email but still failed to send out the new photo Glo card…

50 mins to travel to work by bus let alone the walk too and from the bus stop. So imagine what it is like when the temperature is below freezing and the driver doesn't put the heating on and leaves the door open at bus stops.

No do that every day of the week!

Buses are cancelled without and notification at any point… anywhere.
Drivers complain when you complain about them…. 60+ phone calls to customer service and when they do answer they hang up straight away. Get the answer machine and it takes days for them to call you back.

Heavy breaking at bus stops trying to knock passengers off their feet.
Not lowering the floor at bus stops making it difficult for elderly etc to get on and off. Students etc left to sit in seats reserved for elderly and disabled.

The list goes on and on and on…. The just dont care