Bybluebox

Sent me a broken and used item instead of a new one.

I purchased a top of the line Steelcase chair for over $1,100 after discount. This was supposed to be a new chair. The merchant sent me a chair that was broken. The seat adjustment knob had come off, and the seat was loose. The label with the serial number had been peeled off. There were scuff marks on some parts of the chair, indicating that it was used. However, some parts of the chair were clearly brand new. It would appear that someone took used pieces from a boneyard and mixed them with new parts and sold the result as a new item.