Buymobile.com.au

Alfonso
2 months ago

I ordered a phone on the 3rd of December, it was supposedly sent on the 5th of December, what I found suspicious was there is no information stored on the site BuyMobile so you have no evidence only emails, I went through Klarna to pay it off, I payed the first 203AUD then I contacted on help desk on Buymobile, I asked for tracking number, Jane the biggest liar said she van not find it, then I call DHL, guess what, no parcel in my name or post code in Darwin.
What I think is they do not have an office or any such place, because when I called them I asked she did not give me any reply, so obviously they work from home so they can not be found.
Immediately I informed Klarna about my situation, I said I will not pay any more money, its now coming into week 3 of December, its nearly 3 weeks I wait, so if it was DHL which it is not, it would have arrived within 14 days,, this girl Jane she is part of the bull$#*! culture she adopted, and answering any questions if these phones are new, she said they are not refurbished phones they are new, I will contact a governing body to deal with this, I have transcripts of conversations from them on the help desk which is on the websitesite, remember they do not tell the truth., its," extracting money by deception".

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Tabatha
2 months ago

I purchased a jbl wireless speakers this morning with buy mobile. I haven't got a receipt and they are not responding properly. Looks like a fake company. Can't trust them. No receipt in my email yet?

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Julianne
3 months ago

Using this shopping site was with no exaggeration one of the biggest mistakes I have and will have made and I would not reccommend this site to anyone else.
First the service is ridiculous, there is no phone number so the only way to reach them was via email which also was terribly slow. They had sent me the wrong item from what I ordered and wanted a refund. I had to chase them for months to even get a reply and even though it was not my fault or mistake they were rude and would not even listen to my issue and the mistake THEY had made. It was a situation wher I had to spen more money to send back the wrong item to get a refund. And from the way they had acted I wasnt even sure if I was going to get my money back because all it seemed to me was they are scammers. I am definitly not the type to waste my time and energy with people who aren't worthy of but I would not want anyone else going through the same issue as I did.

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Dusty
3 months ago

Purchased CAT 31. Phone has significant delays when pressing buttons and using functions. Below is the response i received after requesting a refund or phone upgrade. Phone was like this out of the box and no new apps were uploaded. Customer service has now vanished and no response to other enquirers i have made.
"What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite.
For now, kindly do a full factory reset and manage your app usage after"

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Kathryn
4 months ago

It's a fake site. They show Ultron mobile pics and send a very cheap brand of Lychee. The site is completely fake. No reviews nor complaints can be submitted. No refund at all. All policies on site are fake.

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Antonio
10 months ago

all good, easy to navigate

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Jimmie
1 year ago

This is a copy from another review website as I don't feel like writing it twice.
Bought a Momax Wireless Car Charging unit from them, had a look, they don't sell them anymore. Wonder why! Worked great when it did, overheated sometimes but that was in the direct sunlight.

After 7 months of use, not everyday, but most days, the part where the cable sticks in started getting loose and wouldn't connect properly at all, thusly not turning on. Okay, easy fix, I thought. Tell them the issue and was told to shove off essentially, in a nice 'business' manner of course.
Since it's just out of warranty, they won't fix or replace it, and they actually said that with 'average usage' breakage 'is normal'. Well that's just unprofessional. Your knowingly selling products that will last just outside your warranty period? That's shady and you should be ashamed. I'll also say that I did not expect this to be a low quality charger. I think it was around $70 for a phone charger, not cheap.
Thanks for admitting it though, makes it easier to never buy from them again and tell other people about it.

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Damian
1 year ago

I do have negative experience with this seller. Them way of selling is cheating people. They charge more for the delivery than it actually costs (they position as an australian so I think AUD 50 delivery is unreal cost for delivery. BTW the delivery cost on a website is different any time – how is it possible?). As a result, they always win even if item is broken and buyer return it, and the buyer plays Russian Roulette. I played and lost. They asked to send them the item but I have no guarantee that they will return at least some money to me, they didn't even send me an email with the order details, no any proving of my purchase. It should not be. Be careful.

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Shaina
2 years ago

Confirmed by email that they had in stock my item.
Purchased item on 25/06/18.
many emails and chats later, was told did not have item.
02/07/18 was told I could have refund.
03/07/18 got email saying I cancelled the order.
Save yourself a lot of grief don't deal with this company.
Regards John.

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Pablo
2 years ago

They advertised the product as having Australian warranty and being an Australian product. To find out 6 months later when I had an issue with it they will send either an Australian product or overseas model.
My case has been ongoing for 3 months now. I haven't had a reply for the last month even though I've showed nothing but patience.

Would never recommended this Buymobile as had issues from the beginning.

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Tyson
4 years ago

This site beware has a number of trackers

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