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Product originally ordered on 8/27/2015, charged on 8/29/2015. Product was not shipped from 8/27/2015 – 9/22/2015, during this time I contacted "buyephedrinehclonline" several times to the response that the order was processing and would be shipped within a week. During this time period "buyephedrinehclonline" never contacted me or stated in a response to my inquiries that the product was on backorder or out-of-stock. 9/22/2015 I requested a refund and that the order be canceled. The order then showed as canceled on their website. 9/29/2015 I received an email stating the product is in stock and could be shipped right away, to which I replied again to cancel the order and process the refund. On the aforementioned date (9/29/2015) "buyephedrinehclonline" also changed my order status to "update" without my previous knowledge. The order status remained as "update" until 10/14/2015. I have sent several more messages through their website requesting my refund and have received no response or refund to this day (10/28/2015).