Buy Gold And Silver Safely

So after 4 attempts someone finally answers the phone. They knew I had just placed an order for an ounce of gold coing, and 20 silver coins. I had then received an email from them stating they only take checks and wire transfers. I wondered what was up because I had just "paid" for it using my bank card using funds from my checking account. They said that was just to hold the transaction until I could send a check or wire transfer. I said I felt mislead because I was already lead to believe I paid for the metals with my debit card making an online banking payment. They don't do that because they would have to charge me 2-3% for using the card. What they means is, THEY get charged 2-3% which they will then pass on to me. My very first time buying gold, I was already skeptical about scams, bait-and-switch, gouging, etc. So, I thought I'd think it over, maybe find a way to pay. I said I wanted to cancel my order. In a heartbeat, literally, the guy went from sweetheart to jacka$$, telling me I should have read their info on the website, yada, yada. I was trying to think of some other way to transact when he kept talking over me, then hung up on me. Wow. I mean…wow. I had no idea professional gold sales was like this. And this is a place that makes $60 profit on every coin they would have sold me. I agree with the previous reviewer that said these are nasty people to deal with. You're probably okay with 90% of the transactions. I even went back to their website for a half hour looking for their instructions that outline you "hold" with your credit card, you "pay" by check or wire transfer. It's probably in their website somewhere, but I didn't find it. They're probably honest, I don't know. But if a misunderstanding goes south, and you want to reconsider, wow, they get REAL unpleasant, REAL fast. What's that expression? Oh yeah, "buyer beware!"

Very good company. They delivery product on time

Completely happy with my experience. The process was painless.

Very trustworthy team, excellent customer service and communication. I highly recommend them.

I've purchased before and will again. Always get sound advice from Doug. My products have arrived in a timely matter with no hassles. I have been a satisfied customer for several years. kr

For several years now BGSS has been my goto place for gold and silver purchases as well as following Doug through his book and articles. He and everyone else at BGSS has been great and the site is efficient and reliable. During business hours I have always been able to reach a human voice, usually Doug or Chriis, to answer any questions I have. No reason to ever go anywhere else.

Would recommend this company to anyone. Excellent Service!!!!!

BGSS Certainly does have the best prices I can find for gold. They provide what I'm looking for (gold bars) without any hassles to buy things I don't want (collectable coins). I've made two purchases from them and I've found there's no nonsense, no gimmicks… they're a trustworthy source. Highly recommended.

This was my third buy of a substantial amount and I'm very satisfied with all aspects of the transaction. My most important concerns in buying gold are a safe transaction from a trustworthy firm. I find both of these as well as a comfortable atmosphere at BGSS.

Great price and service. Only place I will do business

Very satisfied with my first transaction with BCSS. I intend to buy from them again.

That was my first order with BGSS, and I'm pleased with the experience. Excellent price, no hassles whatsoever, timely delivery (about a week after receiving my check). Will definitely keep buying from BGSS in the future.

I'm a repeat customer, multiple purchases, great customer service.

Very knowledgable and responsive. Everything happened exactly as they said it would.

I had a fantastic experience. I met Doug around 12 year s ago and kept his card this whole time. I trusted him then and thought if I ever bought gold this is who I'd go through. Sure enough I dialed the number and Chris answered. I told him my story and he told me Doug owns the company. I know nothing about Gold or Silver and Chris must have spent almost a half hour on the phone with me. I fealt so good about my transaction I have told several people about them. Great company!!! Nice and safe both seem like trustworthy guys.i will buy again from them

On the plus side, BGSS was helpful by not canceling my order when my payment was delayed. On the negative side, they shipped me the wrong junk silver product. I ordered quarters/dimes but half dollars were sent. Finally, the plastic bag they were shipped in (inside a box) broke during shipping, allowing them to roll around inside the outer packaging. I don鈥檛 think I鈥檒l use this company again.

Update: Thanks BGSS for responding quickly to my concerns. I no longer have the original packaging. The plastic bag that the coins were in burst allowing the coins to move freely within the outer packaging. The larger issue is getting half dollars rather than dimes/quarters. I already had Half dollars and specifically wanted the dimes/quarters. I'll keep what I have as it's a hassle to exchange. Because of the good customer service (responsiveness), I will consider using BGSS in the future.

Second update : I have to say that I'm truly impressed with the customer service at BGSS. No less than company owner Doug Eberhardt called to express his concern that my order got mixed up. He indicated that my product mix-up was the first of it's kind in company history and sincerely wanted to make the order right. It's not often I'm this impressed with a company's dedication to customer satisfaction. In keeping with that, I'm changing my rating to 4 stars. I'm optimistic that my rating will elevate to five stars after my next order. Thanks Doug!

BGSS is the only dealer I work with.

Doug and Chris deliver and are true to their word. Deliveries are on time and the quality is great as always.

Thanks again!

My monster box just arrived – mixed dates, but all brilliant uncirculated. Chris worked with me on timing my purchase with the market. Great communication and they always answered my phone calls. Can鈥檛 wait to order the next one!

I purchased 5 GAE and got the delivery 3 days after the check cleared which took about 3-4 days.

From the time I made the purchase online, I mailed the check on the same day, to the day I received the package took 11 days.

The only complaint I have is that there is no receipt in the package.

This is my 2nd time buying from BGSS and it was great both times. Very good price and excellent service.

Service is excellent, prices are great. I have been doing business with BGSS for over 3 years and I have never been disappointed. Doug and Chris are fantastic to deal with.

Everything went smoothly and as agreed. Sent proof from my bank website that the check had cleared and coins were shipped immediately.

Very pleased with the timeframe and secure delivery.

Very Impressed! We are new customers and we are thoroughly impressed with the quality of service. All of our questions were thoughtfully answered. Chris was very approachable and professional. Our transaction was executed exactly as promised. Their prices are literally unbeatable too. I cannot recommend them highly enough. Don't waste your time with anyone else except Buy Gold and Silver Safely.

It took awhile for my check to get from Texas to California, I got concerned and called these folks waking the owner at 6am his time. He assured me all was ok and he was waving the check clearing process and sending my order out that day. Which he did!! Awesome customer service!!!!!