Butterfly Labs

If you are thinking about ordering a Bitcoin miner from Butterfly Labs, BEWARE! I ordered my unit in April of 2013, understanding it was a backorder item. Finally in November of this year, their forum showed that my item had finally shipped. It's now two weeks later and I'm still waiting for its arrival. No one will reply to emails, phone calls or forum posts. A quick glance at their forums reveals dozens of other buyers in the same predicament – desperate for information and customer service replies but unable to get anyone from the company to respond to their issues.

In all my years of shopping online, this is the SINGLE WORST company I've ever dealt with in terms of order support and customer care. Absolutely horrific company that I will never deal with again. It looks like I am out over $2000, so the only option now is to seek legal counsel.

Have not received merchandise for 6 months and they have refused to process a refund.

I am not a big fan of the whole bitcoin concept. This is a world wide online currency that takes banks out of the equation. I think this is risky for consumers. If you don't receive your product, you won't get your money back. This might be beneficial for merchants but not consumers.