Business Class Consolidator

BCC really got me. Waiting on a partial refund which Paul says will take 3-4 months ( as of Tuesday June 23 ). If legislation is passed before I receive a check. I wonder what ?
NOTE:
May 13 = Senate is introducing legislation requiring Airlines to return billions to customers during COVID
May 14: PER Washington Post: Congress introduces new bill requiring cash refunds from airlines-regardless of who cancels the trip.

. I would not take my business anywhere else. They have your interests at the forefront whenever they are doing business.

Paul has been incredibly helpful for the last five years. He has found great trips, with connections and prices that are far better than any other sources. Has also been outstanding with follow up and support prior to and during our trips.
I will continued to use BCC for years to come.

I would like to express a huge gratitude to the agent Mary Brown. During the pandemic I have had to change my tickets three times due to border lockdowns. Each time Mary was very patient and attentive to all my questions about details of the trip. I am very thankful to your company for having such delicate and highly professional employees. Next time during my travels I will surely use your services again and recommend them to my friends. May all flights return to normal and may your business thrive! With deepest respect, Tatiana

I am reading other reviews and have to agree. My flight was cancelled do to Covid 19, yet the company didn't give me a refund, but a partial credit and a short window to use it. Very disappointing in light of the fact that we are in a pandemic.

Very responsive and great rates for tickets.

They are absolute thieves. After my flights were cancelled due to Covid19, BCC offered me a 63% credit for travel in the next 6 months or a 52% refund! The airlines are refunding full value.
I'm afraid I'm going to have to take the VERY partial refund because I doubt (hope) they will be in business much longer.

THIS COMPANY is SHADY. There was no disclosure to me that if I elected a company credit I forfeit my right to a cash refund at a later date. I elected a credit simply to give me more time to assess and deal with other travel related matters due to COVID-19. The agent, Alexis, did not disclose I would give up the right to a cash refund during a conversation when we were exploring options of cancelling my flight due to COVID-19. Had I known, I would have taken the refund. They also did not disclose that my credit was limited to flying ANA or Star Alliance. I would have never limited myself to that. I've tried to appeal but to no avail even though the manger admits the miscommunication and confusion. They rest of the signed agreement even though they admit fault in less than transparent communication. The manger accused me of neglect by not asking about the cash refund option. Absurd. The agent should have fully disclosed this to me. Shady. Take your business elsewhere.

We have been very impressed with the level of service offered by Joan Halpin. She was timely and patient, particularly during this difficult time.

I would not even give them one star. This company is a terrible scam. My flight to Ireland was canceled by the airline due to corona virus.. The airline said I was due a full refund but I had to contact BCC. I was told I had to cancel the flight with them but there was no flight. If I canceled I would be entitled to a voucher minus $1000.00 and could not get a refund in cash. So it cost me $1000 for no service whatsoever. Next time I will just burn the money at home in the trash can. It would be less stressful. Do not use this company they are unethical, scammers.

I am giving it one star because zero was not an option. My representative got the flight dates wrong in the final paperwork. I pointed it out but realized I overlooked so partially my fault. We split the cost. They owed me a refund and failed to send a check only offered a credit. Total lack of integrity in my opinion. I am diamond on Delta and while I was out of international vouchers I tried this company out. Big mistake, fool me once shame on me, fool me twice shame on you!!!! A satisfied customer is the best advertisement they say, color me dissatisfied.

DO NOT USE THIS SERVICE! My flight to Germany was cancelled due to the pandemic. BCC originally gave me the option to use the full fare towards a future trip which needed to be taken before the anniversary date of purchase OR to receive a partial credit that would be wire transferred to me. The rules changed daily regarding my options, and there were multiple emails between BCC and myself trying to better understand the situation. I tried to find other trips to utilize the "full fare" but the options they provided were much lower in value than the original flight. The final option that was presented to me was for a partial credit to be used on a future flight, still before the anniversary date of the original purchase. So rather than applying $7,188 (original value), now, I was told that I would only have $4,272 to be applied on a trip that most likely will not be able to happen as who would want to travel internationally before Jan 2021?! This was a highly stressful and expensive lesson to learn. You are better off booking directly with the airlines, as your options if the flights are cancelled are more in your favor if you do so.

I can't say it's an impressed company, but there's no trouble here. In general, if I have to use it again, I'll be satisfied, and it's always possible to get into trouble, there would be a desire, as they say…

BCC booked tickets to Rome for my wife and myself leaving Houston on May1, 2020 on United Airlines. Due to COV19, United cancelled the flights. After talking with United we would have up to two years to fly with 100% of the money transferring to the new flight but we would have to contact BCC to get the credit. BCC is offering us only 60% of the money transferred for flights departing before 10/2/2020. You can see the problem. BCC IS SCAM ARTISTS, DO NOT USE THEM.

News received : Delta Air Lines announced a policy change that extends the expiration date of tickets already purchased by two years, to give customers added flexibility amid the travel disruptions caused by the COVID-19 outbreak.

BCC not aware of Airline Policy Change ? Confusing. Flight was booked Oct. 2019 for travel on April 23, 2020 to May 19, 2020. I was told I have to re-book on Delta by October 2020 ? Can BCC and DELTA guarantee that I travel safely and back home without a problem on April 23 – May 19, 2020 ?
Requesting a refund.
I wait for an answer and will update again.

Never again. My flight to Japan on 04/16,2020 got canceled. At this difficult time when every airline get you a full refund for canceled flights, business class consolidator refused to give me a full refund. They are withholding $700 as non refundable fees. The price is changing with every phone call. I will never use them again.

NEVER USE THIS COMPANY. They are thieves. I was scheduled to leave for Japan to fly to Tokyo on March 27, 2020.. I was staying for a week and then going on a cruise. In February the cruise was canceled. Without the cruise, there was no reason to go to Japan. I received 100% refund from Oceania, the cruise line, and Expedia, for the Westin Hotel room which I had booked and paid for, so it was a no refund booking. But they refunded it anyway. Business Class Consolidators resisted refunding my money claiming that the United Flight was still scheduled. I complained to United who told me that it was up to BCC. They claimed the flight was still scheduled, although Japan had ruled, on 3/23/20 that anyone arriving from the US had to self quarantine for 14 days. I have ended up with a voucher, with a $250 change fee per person, to fly before 12/31/20. I consider it worthless since I am in a high risk group. I can't even use it to reschedule my trip to Japan for nest year since there are no cruises until 4/1/21. BBC are crooks.

Worst company ever. I called to discuss what to do about the inability to travel due to a country being shut down and I was offered 300 credit for a 2000 ticket. They were oh so sweet and able to charge you 6K but when you are unable to travel, due to countries being shut down, they turn into jerks and tell you too bad and steal your money. I would NOT EVER use this company. I know the airlines were refunding tickets but because we purchased through these people we were unable to get any refund. Now we have no money, 6K on a credit card we can not pay and are very frustrated. BUY from the airlines!!! You will at least be able to adjust your plans and not be charged 1000 per ticket to discuss any changes. Rude and VERY unyielding. I am sure they are happy as they have all our money and we are unable to pay our bills due to their business ways. We felt cornered and tried to work with them but the price kept changing on everything everytime they knew we were behind the eight ball…I am not talking a few bucks…they went from 800-1000 dollars per phone call on one ticket adjustment trying to find a way to travel in the future and they ripped us off again trying to be honest customers!

Amazing service! Both Eve and Camilla were very helpful. First class service, I will continue to use this company. They saw routes I would have never been able to see, They sent pictures of airplanes and services and were able to make a very complicated multiple stop trip to Asia seem easy. Most of all, it was a huge cost savings. Bravo Business Class Consolidator!

Horrible service, use anyone else. Booked me on the worse plane on Virgin Atlantic , when i called to say i had heard its a bad plane they said oh no, best ever , which if they had done their google homework they would have figured it out. When i called to change airlines they wanted to charge 400 change and charge 1000 extra even though the full fair ticket on Delta was 300 more. HORRIBLE, dont use them with so many other options

I approached this a bit skeptical but what I loved during the first chat with Charlotte is that she asked all sorts of questions about my travel style, preferences, experiences traveling, etc. It set a solid foundation for her to research what I needed and expected in terms of a potential travel plan that would work for me and my partner. She was easy to reach both via phone and email. It was the latter that was particularly helpful since we shared information (potential schedules, my travel details, etc) ahead of our conversations so we had visuals to support what we were discussing. In less than 24 hours I signed off and am very pleased with a schedule that works for our honeymoon at a price that is more than reasonable. Thank you very much Charlotte!!

Joan was a delight to work with. She was efficient and found the flight I wanted for 40% less than Kayak price. She sent paperwork immediately so that I could review all details of the flight while she held the seat for me!

I will definitely use Business Class Consolidator the next time I am flying internationally!

Camilla who assisted me with my flight booking and purchase was outstanding: professional, task oriented, friendly and very efficient, which made the whole experience easy under very stressful circumstances and a tight schedule.

Having never dealt with a consoludator before, I was skeptical at first dealing with an unknown on the internet. However, my mind changed quickly as Charlotte Marks anticipated my questions and was patient as I verified my reservation with Delta. She provided excellent service. I will certainly use her services again. She is personable providing very personal service.

I worked with Eve and she was excellent. She was patient with us as we went back and forth about the itinerary and our plans kept changing. She was also able to get us a good deal during peak season. He was professional in her approach, will definitely be using her service in the future.