Burton

Burton.co.uk is organically organized as well.

I was looking to place a corporate order with Burtons for a large quantity of ties on behalf of a business. I ordered a sample of the tie and it came on fast delivery and product was exactly what we are looking for.

I have tried emailing customer service on two occasions the first being over 10 Days ago and still no response. I have a few questions before placing such a large order and would appreciate it if someone could get back to me as soon as possible. Their Telephone lines are closed and no other way of contacting.

Ordered some things for my boyfriends birthday over a week ago and it鈥檚 still yet to even be dispatched!
Why does it take over a week to pick an order?!!
It said when I ordered it shipping 3-7 days. Why put that if it doesn鈥檛 even get picked for over 7 days?
Bad service
Will not be using again

Been waiting 6 weeks for a response from Burtons and nada!
I'm trying to return a duff pair of shoes and reading through these comments, Burtons can swing for all I care. I hope they go bust!
Taking peoples money and giving them rubbish and then not responding…..absolutely disgusted 馃槫

Ordered 2 pairs of trousers (in Stock) on the 26th June, it is now the 21st July and I have still not received them.

Customer Services are not taking any calls and direct you to email which has no response. Regarding the tracking number Hermes say they haven't received it from the sender.

Don't know when I will receive the order or if I can get a refund or if they are even contactable – shocking service.

No other company I have used recently has had a problem delivering from the same carrier so stop blaming covid-19 Burtons.

I have ordered a shirt at Burton which cost a lot of money but it was never delivered. I never received the delivery since the delivery carrier sent my parcel to the wrong address. I contacted Burton regarding this and I can say that their customer service is horrific, slow and lazy as hell. I sent them like 10 emails and every response would be useless to my enquiry- asking me for small details such as postal code in each response to avoid issuing a refund. Finally when I sent them all my details and asked them to issue a refund since I never did receive my item, they decided to ignore my emails and never gave me a response. So if you were to shop at Burton, I'd strongly recommend against this as it has terribly lazy and useless customer service. TO AVOID AT ALL COSTS

Horrible company, it鈥檚 been weeks and they have not sorted out my return after multiple emails and chats to them and their currier

You can bet the 14 days will be over before they get back to me

Avoid

0 star should be a thing !
I ordered my item after creating an account when the invoice came though I noticed that my address had changed, searched frantically for somewhere to contact but due to covid no call centres open no direct email that stands out and pushed to twitter takes days for anyone to respond at this point package was sent to some in known address and now they refuse to return my money ! Told them to cancel my order within 12 hours Of their TC but no refuse to refund now Dow 拢35 ABSOLUTE THEIFS !! stay clear should be shut down !

Ordered some shorts, delivery came (on time) but when I opened up there was one pair missing. I emailed to complain about this and had a pretty quick response stating it that the item must have been taken by the yodel driver!!

I emailed back and explained that the packaging was in perfect condition and it definitely hadn鈥檛 been tampered with and now they are refusing to respond!! What an absolute joke of a company!!!

Why is the not a 0 star rating? 1 is way too kind it's meant to be a 0 if anyone is reading this. I bought an ugly waist coat back in october for my sisters wedding and then returned it because it was ugly. I paid with Klarna I think and was 拢21 let's say so paid 拢7 of it. They claimed 6 month later they didnt recieve it back. I dont keep receipts that long I keep all my receipts for about 4 months and then chuck them. They have now sent it on to a third party begging me for 拢14. I explained I'm not broke I will pay the 拢14 just give the product back I'll sell it but for some reason I'm not allowed it. I personally think due to covid they wanted some money so they scamming people I guess. If they asked me for a loan I'd of given it to them theres no need to beg it and make stuff up it's weird. Embarrassing lol. I shouldnt laugh because it's not funny but it's just abs bonkers

Sent back an item for refund a month ago. No refund and ignoring emails . Avoid this company! Jokers

Received 2 pairs of jeans yesterday and they absolutely stink. I don鈥檛 know what it is but the foists smell has got all over the flat and onto the duvet where I opened the packs. I couldn鈥檛 leave them in that state so washed them twice!! To try and clear the smell. This morning realised it hasn鈥檛 worked as the strong smell is still there and affecting the washer and other clothes. Waiting for burtons to get in touch but I feel they鈥檒l just have to be binned. Had I bought them off eBay then I could understand being ripped off but not Burtons. Hopefully they鈥檒l get back to me and refund the 拢30 I spent.

Burton Men鈥檚Wear what a joke!
Ordered delayed more than 5 weeks, put a lot of time and effort writing emails, always another person replying and every different one saying different story, not talking about the automatic replies like talking to my hand.

They couldn't even track down their own carrier. Managment a completely mess.

When asked via emails what could be done for me in exchange for the hassle as a reparation I've suggested some voucher / discount for future purchase – replied with no can do.
A total joke. Would never strongly recommend to no-one, none of my friends and acquaintances.

I鈥檝e just brought a pair of Tan Leather Brogue Boots, and they are amazing.
They are so comfortable and stylish, I would highly recommend them.

Terrible customer service.

I've been waiting for more than one month for a replacement part from their warranty.
I still haven't received it yet. It is winter season and they can't solve a problem promptly.
They just keep making up dates, but I never receive the replacement part.

I will never buy Burton/Anon products ever again, their customer service is HORRIBLE.

Yet again Burton has let me down ordered items to be delivered in store Saturday paying extra for delivery it鈥檚 now Monday having checked in the store I have been told my item is still in the system and not delivered. No wonder this store is financial problems absolute joke.

Update now Wednesday and no sign of my parcel

Worst Customer Service I have ever experienced. Ordered 5 pairs of shoes for my wedding party and only 4 arrived. Rang Burton and was told 5 were dispatched and I asked was the 5th pair sent separately as the bag they arrived in was only big enough to hold 4 pairs. I was told they would refund the 5th pair and I informed them that I didn鈥檛 want a refund that I wanted the shoes as they are for a wedding. The reply I got was 鈥渟orry about that鈥?

I was then told they would follow up with the courier and see what happened and that I would receive a call back in 48hrs. Surprise, surprise I received no call back. I was frantically watching the stock level of the particular size online in case I had to order it again.

As I hadn鈥檛 heard back I rang again and was told they cannot find the shoes. And I asked if they could check if the size was available anywhere and I would go and collect it. I was told they couldn鈥檛 access the system to check. I鈥檝e never heard the likes of it before. I asked could they order the one remaining pair online for me and dispatch that? I was told not without another payment and they can鈥檛 take payments. What the?! Pay again when I already paid for it?!

As this was happening the final pair became sold out online, by coincidence or on purpose I do not know.

Still no call back so I resorted to email. Now this is when customer service hits a new low. I emailed them to say I still hadn鈥檛 received the shoes. And I received an email back saying they can鈥檛 be located. Then a few hours later I get an email from someone else saying they are still looking into it. Confused I replied asking is the investigation ongoing or not. I then received an email asking if I have been contacted by the courier and to check my junk mail. I replied that I haven鈥檛 been contacted by anyone other than themselves and there is nothing in my junk folder.

They continue to fob me off and pass me round in circles (4 emails, 4 different people replying) no proper follow up and no sign of resolving the issue. Not sure what will happen now. I鈥檓 still down a pair of shoes for the wedding and no offer to replace from Burton or if they do refund I鈥檒l probably be waiting ages for that too.

Absolute disaster of a customer care. Never seen the likes of it before. Avoid burton at all cost!!!

#burton

Apparently burton snowboards doesn鈥檛 care if you鈥檙e satisfied with your purchase. I spent $725 on the #stepon system and my foot is too wide for the boot required. Therefore it rubs the outside of my foot and it hurts like hell! So I called them and they told me I can鈥檛 return them because I rode in them. How would I know they hurt if I didn鈥檛 use them? So they gave me a 40% coupon so I could waste more money an a company that doesn鈥檛 give a s*** about it customer.

? #burtonsnowboards

You have lost a long time customer.

This Liverpool One branch of Burton displayed a level of incompetence the likes of which I had never had the misfortune of experiencing until now. Their adamant, and sometimes aggressive, refusal to refund a purchase we had made and were trying to return well within their return policy's guidelines showed a complete failure to understand their own company's policies and an embarrassing lack of customer service skills.

Between the store's inadequate support staff and its hostile management, Burton turned what should have been a straightforward return into a stressful mess of mixed messages.

The issue in question lay with the store's policy that any goods purchased after 20 October 2019, whether purchased in-store or online, may be returned before 31 January 2020. A simple enough concept to grasp, right? Apparently not for the staff at Burton's Liverpool One branch.

Our first attempt at returning the goods started well – we explained to young man working on the till that we wished to return a purchase we had made in-store on 30 October 2019 and that Burton's policy (which we had helpfully printed out for ease of reference) allowed us to return the goods before 31 January 2020. We showed our receipt which the young man examined along with the policy. He was happy with both and proceeded with the refund – he just needed authority from a senior colleague. This is where the experience went downhill rapidly…

A lady who I can only assume to be an under-manager of some sort, took one glance at our receipt and leapt to the conclusion that we were "too late" to return the goods as we hadn't returned them within a month. We kindly showed her Burton's policy which contradicts this – assuming this had simply slipped her mind. Again, she took a quick glance at that and became rather defensive, claiming she'd "never seen that", "where did you get that from?" – We assured her that this was from the front page of Burton's returns policy page online. One might assume that staff would be familiar with their own store's policies – however it became clear that this wasn't the case for the staff at Burton's Liverpool One branch. After repeating that she couldn't refund the returned goods, "there was nothing [she] could do" and that she had "never seen" her own store's returns policy, she said that our only other option was to come back again and take this up with the store manager, Pete. We asked when he would be next in the store and she confirmed that he would be in all day the next day.

We left feeling let down by the staff but optimistic that Pete may have a better understanding, being the store's manager. Out of curiosity on the way home, we called Burton's customer services number to explain our circumstances – they confirmed we were definitely eligible for a refund and that if the store refused to refund us again, then we should get the store to call them and they would confirm. Again, quite straightforward. I wish it had been that simple.

Attempt number 2 was worse. We came to the shop at the same time as we had the day before expecting Pete as we had been told would be in the store all day. No sign of Pete. In hindsight, this was probably a blessing in disguise as we would later find out that Pete was confrontational enough over the phone. We dread to think what he would have been like in person – but more on that later. The staff had clearly been warned about our arrival today and seemed to be coached to say the same thing "Nothing we can do", "can't refund", "we've not seen that policy before", "Pete says no". Incompetence seems to be contagious…

So, we did as customer services had told us over the phone; we told the girl "assisting" us that she should call customer services for them to explain that we were indeed eligible for a refund. An unnecessarily high number of phone calls took place next: the shop assistant with customer services, the shop assistant with Pete (who had clocked off earlier we learned – so much for "all day"), ourselves with customer services and ourselves with Pete – this was a particularly nasty experience as Pete was rude, full of excuses and would often shout over us. At one point he said 鈥淚鈥檝e been store manager for 15 years, I think I鈥檇 know my own policy鈥? Yes, Pete. I would expect that of you too. It鈥檚 a shame you couldn鈥檛 deliver on that. We were in that shop for an hour. Eventually customer services managed to get through to the shop assistant that we were well within our rights to a refund. A message she then passed on to Pete over the phone and subsequently his approval was given for her to carry out the transaction. Even after this, Pete was giving instructions to the assistant to check for damage to the returned goods 鈥?which had already been done previously and I found highly disrespectful after what he had put us through. No apologies from Pete and no apologies from the shop assistants. In fact, there were more apologies from myself as I felt sorry for the shop assistant who was visibly distressed and anxious having spoken with her manager.

It would seem there are problems not only with the staffing at this branch of Burton, but more widespread problems with communication within the company. It would seem that this particular returns policy hadn鈥檛 been communicated with the staff at this branch. Going ahead, I would suggest staff training in both customer service and in store policy. It is a shame, however, that I will not see any changes this may make as I will definitely not be shopping with Burton again.

Burton used to be the go to place for everyday clothes. These days the stores seem tired and many times the customer service is woeful. The Chippenham (Wilts) store once was a quality place to shop but those days are long gone. Also, it seems obsessed with clothes that only appeal to 20 somethings, instead of the broad range suitable for older men that is once included.
Start appealing to a wider base as you once did, brighten up your tired store and get some decent, friendly customer service going please.

I just popped into the Clacton on sea store to browse the sales and there were three members of staff behind the till, two males with dark hair and a lady with blonde hair. The lady was loudly talking to the other staff about how much she didn't want to be at work today and how lots of customers came in on christmas eve telling her how unfair it was that she was working, but she said that if it wasn't for them shopping there then she wouldn't have to be at work.

Maybe try being more professional in front of your customers and be grateful to have a job at all.

pro
– cheap

con
– cheap quality cloth
– horrible cutting

Ordered on Black Friday suits for my wedding for all the groomsmen. Didn't arrive on time so I checked the tracking which said re routed within 24 hours. I called the office who confirmed this would be the case. 48 hours later I called again and was informed of the same information. As I really wanted the order I did say i'll give them the benefit and wait another 48 hours max (At this point i was offered a refund which I didnt take) Another 48 hours and no update from tracking or Burton. I called again after being on hold for some time (Appreciate its a busy time of year) to find out I would have to wait another 48 hours as Hermes hadnt emailed back. The lady on the phone was rude and kept huffing and puffing. She had already decided that I wasnt going to use them again. I asked for a refund which didnt seem to be an option this time so I asked her to check. She confirmed and advise 7-10 working days (A long time when the suits are needed quickly) I asked could she re order them and she said only if i have funds in place (Paying for the order twice) This didnt make sense as she was going to complete the refund. Because of my frustration i did ask to talk to a manager of which she tried to overcome in every way to avoid (fair enough but as a manager my self I would want to know of any issues) Finally i think i got through to her and was put on hold by saying the manager should be aware of this situation. I doubt she asked for me to talk to her manager as she said the manager was too busy to talk to me. I've asked for a call back which she advised would probably not happen.

Extremely disappointing service from start to finish.

Order number 452652502

layers!!!pay for delivery next day but got it 3 days later only. They promised to return money back,but waiting for 2 weeks of ready.

Rubbish delivery service. Literally! They never knocked the door. I was in and waiting for the parcel. They left it in a safe place, which is some random rubbish bin! Not mine surely (which has my full address sticker) or any of my neighbours. Now I can not still find my parcel. I did also left a note on the delivery just in case I'm not in to leave it in my front yard shed.
Such an awful experience and unprofessional delivery service. Choose a more reliable delivery service!