Burlington Website

It was very simple to login to the website. No problem scrolling through the items they have. Very organized.

Everything arrived quickly, well packaged, exactly as ordered.

2 years ago I went to Burlington near me and did a lot of looking around. I saw a mix of poor to better quality throughout. To me it's like a kohls or a Target, but there are some nicer brand name items. Example: I needed winter boots and did find and purchase a pair of baretraps that I still wear. I think if you can find a store you can visit, that's your best bet

I have ordered many times on Burlington.com and was very satisfied. However, my most recent experience was horrible.
I placed an order on 11/10/2019 totaling $80.00. When I finally received my package, enclosed was someone else's packing slip and items. I can totally understand that mistakes happen so I trusted the Burlington would take care of the issue. I called Customer Service on 11/18/2019 explained the situation. The representative explained that they would not be able to send a replacement but would have my money refunded and that I would see it in 3-5 business days in my account so that I can replace my order. They also issued me a return label to send the incorrect package back. I then called 3 days later 11.21.2019 to get a status of my refund and was told that it has not yet been processed because my original package could not be tracked? I asked to speak to a manger which was almost "leaving for the day" and was told by the representative that she would put in another request to see when they can process. At this point, I can no longer wait on hold 30 min to speak to a rep that cannot assist me and if I do not see a refund processed, I will dispute the charge and never order from the site again.

Bought a lot of high quality clothes for my kids here. Love their sales!

Simply burlington was very help full, beautiful classy bathroom suite, well packed and delivered brilliantly.