Bunion Free

These people are THIEVES! Low quality products. Misleading adds. F R A U D. I would not recommend to anyone

After a month of waiting for my order, I finally received the shoes I ordered. I had very high hopes for something to help with the pain. When I received them, they looked very cheaply made with threads hanging and the lining already fraying. They are very stiff around the toe box with none of the give you need for bunions. These cleary aren't designed for bunions. These are also much too small and are visually shorter than any 8 I own by almost an inch. They do not give refunds. To exchange, I have to ship it to somewhere in China, then after they receive them, wait a month for more shoes. These shoes make Walmart seem high end and thier customer service makes the DMV seem pleasurable. I also didn't get my entire order, but I'm sure the product isn't worth the time and frustration. $90 down the drain.

This is a Chinese business! The shoes are cheap plastic and way too small, plus the color looks nothing like the photos. I wanted to exchange the size, but they do NOT offer refunds, and the exchange involves shipping to them in CHINA (which costs over $30, more than the price of the shoes). This was their email to me:
Thank you for contacting us and letting us know about the issue with your product.

We would highly recommend you to check our refund policy:

We understand that you may not be able to use the item ordered as per the description above, in this case, we can accept an exchange.

As you may have read above, return costs are not refundable, so either you keep the item and reorder the size that fits, either you send the product back and we ship another one to you. You can reorder with a special discount of 20% off. Please use this code if you's like to purchase another size:
NEWBF20

If you want to return the item for an exchange, please return the package as soon as possible so we can start the exchange process.

RETURN ADDRESS:

Name: Bunion Free Store
Warehouse address: 29-1-402, Shundehuating, Haishu, Ningbo, Zhejiang, China 315012
Tel: 15988660090

Please add a note inside in the package with the order number and exact size and color that you need in exchange.

Please get back to us with the tracking number.

If you have other questions, please let us know.
All the best!
—
Julia,
Customer Service Representative
BunionFree Store

Shipping times were unexpectedly long (four months!). I ordered a product in April and it arrived in August. It was much lower quality than I expected.

They are a drop-ship company that sends cheap product directly from China without packaging to indicate what it is or the company it came from.

They did refund the part of the order that was so late. But they were quite rude and not very responsive. I would not buy from this company under any circumstances. There are other companies that offer higher quality products for much less money.