Bullrun Flag

Ordered something in September and am just receiving it now on December I have contacted them several times with zero response emailed them call them no one even contacted me at all just received my product and it's the wrong size I say stay clear of this business hence why they only have one star review

Ordered a collar 3 months ago, have yet to receive it

I was lucky enough to get a response to all of my emails. They changed the size of the collar when I explained we originally ordered for our then small english mastiff puppy and realized the collar wouldn't fit by the time it arrived. I was very scared this company was a scam but we finally got it today. It's very nice and fits him well and can easily be adjusted as he grows. I will be honest I probably won't order from them in the future but I'm happy with the product I eventually received.

Placed and order with this joke of a company on October 2019… still have not received any of my items. Call the number and no one answers, emailed them and no response. Truly a disgusting and vile company to deal with. They went to the extent to provide me with a fake USPS tracking number, when i click on the link. It stated no packages listed. Please Please do not usw this company, save your money

I ordered my dog a personalized collar on August 8th. I still have not received the order. 20 days ago I got notice that the label was created. I check today and it has still not shipped! I have tried contacting them twice now and the only reply was that they were working on my order. It is going on two months since the order and still hasn't shipped. I would recommend going somewhere else

I placed an order before I read the reviews of the company and it honestly made me a little scared. I had a personalized dog collar ordered. And I contacted them in regards to canceling the order because of unforeseen military movement. They were in fast communication and actually expedited my order being made. In all it took about three weeks as opposed to their website showing eight weeks. And they included a free leash too! I couldn't believe it. Maybe I was lucky but everything was good quality and I couldn't be happier.

I placed an order before I read the reviews of the company and it honestly made me a little scared. I had a personalized dog collar ordered. And I contacted them in regards to canceling the order because of unforeseen military movement. They were in fast communication and actually expedited my order being made. In all it took about three weeks as opposed to their website showing eight weeks. And they included a free leash too! I couldn't believe it. Maybe I was lucky but everything was good quality and I couldn't be happier.

This place is terrible, doesn't deliver product and can't get a hold of them. Will be filing a claim with Credit Card to get a refund. Would not recommend even to my worst enemy.

Placed an order over 4 months ago. I understand things may be delayed due to the environment we are in. I have no problem waiting for my order. The problem I do have is when I have emailed and called dozens of times over this 4 months time frame and not one time have I gotten a reply to my email and not one time has anyone answered the phone. I have left messages and no call back. I have no clue where my order is or if it is even coming. Horrible customer service. Would not recommend you buy anything from this company.

First he said he was behind i told him I wanted a refund then he said he would have it ready the next day. A week later I asked what happened and said he will ship it out the next day. 6 days later nothing has been shipped and he stopped responding to my emails.

Pieces of shit stole my fuckin money, spending my night trying to track down owner of this company !

Ordered 2 patches march 2nd. It's now August 3rd. Can't reach anyone from the company and fighting to get a refund. What a joke.

Ordered a service on Mar.13, 20. I received this product late JULY 14th! Poor Service.
They Suck!.

ordered a single patch was told 6 weeks well now over 4 months later nothing no response at all from them and now can't reach the company

I ordered 2 name patches on 04/02/2020. The website said they would be made and delivered in up to 8 weeks. A shipping label was created on 04/20/20 but the items were never shipped. I called the company and they said they would ship in 9 days (04/29/2020) because they were not made yet. They did not ship on that date so I called back and the company said they needed 1 more week. A week later the items still had not shipped. I called again and they said they still needed more time. It is now 06/24/2020 and the patches have not been made or shipped. The company will not return emails and does not answer their phone now. I am not a patch expert but it should not take close to 3 months to make 2 small 5 inch patches with my last name on it. I have looked on the BBB website and this seems to be a common issue with this company. Had i known this was an issue I would have never ordered from this company. I am getting nowhere and am now looking to the BBB for help with this company.

I have emailed several times and never have received a response. I have also called for several months inquiring about my order. I was told my on two occasions my order would be shipped by the Following Monday and expressed ship by the end of the week. I have not received my order. It has been another month and now they will not answer their phones. I can not even get a refund. Do not waste your money or time on this company. With all business hurting during the shut down this one is stealing your money.

True rating is 0! Ordered custom collar in March… emailed and called them over 5 times. No response whatsoever. Took our money and that was it!

Do not order from this company unless you just want to throw your money away without getting a product back I ordered a dog collar 1 March of course the company took my money right away then on March 23 I received a email that said we are making your special order there are seven steps in this process and you will be notified each process gave me a tracking number which made me think it was getting close but yet the product has never made it to the place for the tracking number. I ordered a dog collar 1 March of course the company took my money right away then on March 23 I received a email that said we are making your special order there are seven steps in this process and you will be notified each process gave me a tracking number which made me think it was getting close but yet the product has never made it to the place for the tracking number I have sent many many emails I have called almost daily no response back from either one . They advertise great customer service they advertise a product that鈥檚 made in the USA and yet all they wanna do is take everyone鈥檚 money and give you nothing in return horrible place

Now sitting at (2) months without my ordered item. Inquires on order status go without response. Kinda kicking myself in the ass – I should have read all the horrible reviews before I ordered. Calling credit card company Monday to dispute charges.

Ordered collar in March and no collar. They took my money fast. They did send email saying it was being made March and would ship out. I have called and called and emailed, Not One single response nor will they even pick up the phone What a joke and they try to sell the American made and yet they just take the money. Don鈥檛 bother ordering from here. I am making report with BBB and report with my credit union about the money taken out.

Ordered on March 13. 2020 . Said it was on its way several times. June 11 2020 and still. No order no response from customer service. No answer from the company by phone . Will be filing a complaint with the BBB. STAY AWAY CROOKS

I ordered a collar and leash from these people 3 months ago, have seen them yet cause I am STILL waiting. I contacted them around a month ago and they said it was on its way. A month ago. They posted some bogus shipping link that says it's never even been pucked up from them.
RUN, RUN GO ANYWHERE ELSE! You have been warned.
Oh and can't add photos to this as they request because I have nothing to photograph.

Ordered one simple patch in February. Have not received it nor have I been able to make contact with them.

Customer service rep lies about shipments – still havent received the dog collars I paid for. Phone number has been permanently set to call back during business hours. No response to several emails or phone calls. This place is a total scam.

I placed my order in March and then April 23rd received emails stating it was being made and would ship out, also stated they would send emails to let me know each step and nothing since. I have called daily and sent emails and not one Single response. Took my money and no product. Don't bother ordering from here.